Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Toon meer
Bedrijf heeft geantwoord
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Uitstekend
912 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
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very helpful didnt give up
14 juli 2026
Antwoord van EQi
We are so glad to hear that our team was very helpful and persistent in assisting you. We truly appreciate your kind words!
Helped resolve my transfer and was…
Helped resolve my transfer and was clear on timings and what to do next
14 juli 2026
Review zonder uitnodiging
Antwoord van EQi
We're delighted to hear that we could assist you with your transfer and provide clear guidance on the next steps and timings. Thank you for your positive feedback!
COURTESY & Consideration …
Because I was treated with great respect and your employee has spent a great amount of time helping me sort out mother's account.
13 juli 2026
Antwoord van EQi
We appreciate you sharing your feedback. We're happy to hear that our employee treated you with great respect and spent a significant amount of time assisting with your mother's account.
Ramsiya was exellent
Ramsiya was exellent! she sorted all issues for me.
She is very polite
13 juli 2026
Antwoord van EQi
We're delighted to hear that you received excellent and polite assistance, and that all your issues were resolved. We appreciate your positive feedback.
Account support.
Deborah was excellent with helping me with my Questions and managing my account. It was great to have such a friendly and easy conversation to support me. High recommend EQI support from Deborah.
13 juli 2026
Antwoord van EQi
We're so happy to hear that you had such a positive experience! We appreciate your kind words and are glad that you found the conversation friendly and supportive.
Manish was excellent
Manish was excellent. A difficult task was made to be easy. He was brilliant. Explained every step of the way. A pleasure to deal with
3 juli 2026
Antwoord van EQi
We're delighted to hear that our team member was brilliant and made a difficult task easy for you. We appreciate you recognizing their clear explanations every step of the way.
The Representative was very polite
The Representative was very polite, professional and knowledgeable.
9 juli 2026
Antwoord van EQi
We're so pleased to hear that our representative was polite, professional, and knowledgeable. Thank you for sharing your positive experience with us!
Manish was so helpful
Manish was our advisor. He was so helpful went beyond the call of duty so patient and understanding would recommend him to anyone. thank you, Manish
9 juli 2026
Antwoord van EQi
We are so glad to hear about your positive experience with our advisor. It's wonderful to know that their helpfulness, patience, and understanding made such a difference. We truly appreciate you sharing your kind feedback!
Deborah was very helpful and…
Deborah was very helpful and understanding. She listened to what I said and explained how to access new account, let me access new account whilst she still on the phone. Having previously spoke to another person at eqi it was lovely to be able to speak to Deborah who explained thoroughly
9 juli 2026
Antwoord van EQi
We're so pleased to hear about your positive experience. It's wonderful that our team member was able to provide such helpful and understanding support, thoroughly explaining everything and assisting you directly.
A frustrating technical issue
A frustrating technical issue regarding online login that reqd patience from Ronsia at Equiniti who took me thru the mechanics and issues involved professionally to a succesful conclusion.
7 juli 2026
Antwoord van EQi
We're so glad to hear our team provided professional assistance with your online login issue, leading to a successful resolution. We appreciate you sharing your positive experience!
Antwoord van EQi
We truly appreciate your kind words and are so glad to hear that our response was clear and prompt. Thank you for your positive feedback!
I was setting up a stocks and shares…
I was setting up a stocks and shares isa and I was was struggling with what needs to be done I phoned Eli and spoke to Manisha who was very friendly and helped me through. I felt Manisha was was genuinely trying to help me and can not thank him enough
7 juli 2026
Antwoord van EQi
We're so glad to hear our team member provided such helpful and friendly assistance with setting up your stocks and shares ISA. We always aim to ensure our customers feel supported, and we appreciate you sharing your positive experience.
Voice recognition at start of call is…
Voice recognition at start of call is very poor. I had to repeat account number and postcode three times each. This data is also requested by call handler.
3 juli 2025
Antwoord van EQi
We appreciate you sharing your experience. We understand your frustration with repeating information and are looking into improving our voice recognition system.
The person I spoke to was very…
The person I spoke to was very knowledgeable and helpful, answered all my queries in a very respectful manner.
3 juli 2026
Antwoord van EQi
We're happy to hear that our team member was knowledgeable and helpful, answering all your questions in a respectful manner. Thank you for your positive feedback!
Impressed
I phoned EQI today and was able to speak to an adviser ( her name was Ramsiya) who was able to explain and help me through the process of a complex transaction. She was very helpfull in what I needed to do while also explaining the costs which was extremely help full. My new account was just being set and nice to speak to someone that was happy to help me through the process.
2 juli 2026
Antwoord van EQi
We are delighted to hear about your positive experience with our team member. It's wonderful to know that we could assist you effectively with your complex transaction and explain the costs clearly. We always strive to provide helpful and supportive service, especially when setting up new accounts. Thank you for sharing your kind feedback; it truly motivates us.
I Needed Guidance
I needed guidance to initiate a bed and Isa which I had never done before so I was very grateful to Nivedha who guided me through the process to a satisfactory conclusion. My grateful thanks.
Derek
1 juli 2026
Antwoord van EQi
We are so pleased to hear that we could provide such helpful guidance with your bed and ISA process. Thank you for sharing your positive experience!
I have been talking to EQi regarding my…
I have been talking to EQi regarding my employee shares schemes having recently left my organisation. Today I was assisted by Ramsiya and I was extremely happy with the service provided- kudos to her knowledge, patience and understanding. Keep it up Ramsiya! You are an asset to your workplace.
1 juli 2026
Review zonder uitnodiging
Antwoord van EQi
We're delighted to hear about your positive experience with our team member regarding your employee share schemes. It's wonderful to know that their knowledge, patience, and understanding made such a difference. We appreciate you sharing your feedback!
Ramsiya was very helpful
Ramsiya was very helpful - listened carefully and quickly resolved my query. Thank you!
1 juli 2026
Antwoord van EQi
We're so happy to hear that our staff member was helpful and quickly resolved your query. We appreciate you recognizing their attentiveness.
Query dealt with successfully
All I can say was i had a query, albeit relatively straightforward, and Maneesh talked be through how to deal with it, swiftly and clearly.
30 juni 2026
Review zonder uitnodiging
Antwoord van EQi
We're delighted to hear that our team was able to assist you swiftly and clearly with your query. Thank you for sharing your positive feedback!
Account unlockmy…
I spoke to Ramsay today to unlock my EQi account.
She was extremely helpful. I am not very good at these things and she guided me through the whole process.
Account is now unlocked
30 juni 2026
Antwoord van EQi
We are so glad to hear that our team member provided such helpful assistance with unlocking your account. We appreciate you sharing your positive experience with us.
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