EQUIDRY Reviews 

434
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

I bought a smock at the end of January, wore it for a bit before the uk became a raging inferno for the rest of the summer. Grabbed it back out the cupboard recently and noticed a seam on the insi... Toon meer

Beoordeeld met 1 van de 5 sterren

Website reviews are filtered only positive ones being shared. I was invited by Equidry to share my feedback. I wrote a fare honest review about the product they sent me, which surprise surpri... Toon meer

Beoordeeld met 5 van de 5 sterren

I was bought the all in one as a gift, there was a slight issue with one of the zips, i contacted the Equidry team who were really helpful, they paid for the return and sent out a replacement. Past tw... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Paardrijwinkel

Geschreven door het bedrijf

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

434 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 57% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,1

Alle reviews

(434)

28 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Best raincoat

Best raincoat, already have the Equidry for winter and wanted the Equimac for summer as I’m a dog walker and need to stay dry, highly recommended and easy to order and arrived in a few days.

25 juni 2024
Logo EQUIDRY

Antwoord van EQUIDRY

Hi Tracey, Thank you for taking the time to leave us a review, I am so pleased to hear you are happy with your new Equimac :) Thank you once again, Becca

Beoordeeld met 5 van de 5 sterren

Great service and great coat

Ordered my equidry and it arrived very quickly. It fitted but I decided to order the next size up. Spoke to customer service who were very helpful. Sent my coat back and my next size up arrived within a few days. It's lovely..can't wait to wear it.
Negative point. My coat when delivered by the courier was put inside the rubbish bin. Had the parcel been covered up with rubbish bags, it could've gone unnoticed.

25 juni 2024
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Antwoord van EQUIDRY

Hi Tanya, I am so pleased to hear the team were able to help you so quickly and you are so happy with your new EQUIDRY :)
Please accept my apologies for the problem with your delivery, I have now fed this back to DPD. Thank you for taking the time to leave us a review and for your feedback. Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Best riding coat on the market

Quality coat, really well designed. Super stylish and practical. Love the new inserts to keep your legs even drier.

25 juni 2024
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Antwoord van EQUIDRY

Hi Clare, I am so pleased to hear you love your EQUIDRY. Thank you for taking the time to leave us a review. Many thanks again, Becca

Beoordeeld met 1 van de 5 sterren

Absolutely shocking company I purchased…

Absolutely shocking company I purchased a jacket as a gift and unfortunately my sister already got one I sent it back and they have refused to refund me saying it was never received even though I sent it back to address named on there website,

7 februari 2024
Review zonder uitnodiging
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Antwoord van EQUIDRY

Hi Joe, I am extremely sorry to hear you are disappointed with the service you have received. If you could please contact support@equidry.co.uk with your order number and proof of delivery back to us, the team can look into this further for you. Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Love my equimac

Love my equimac, the best purchase I've made in a long time!

20 mei 2024
Review zonder uitnodiging
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Antwoord van EQUIDRY

Hi Nicole,

I am so pleased to hear you are so happy with your Equimac purchase :) Welcome to the EQUIDRY family. Thank you for taking the time to leave us a review, Becca

Beoordeeld met 5 van de 5 sterren

Love love love!!!

Love that you can see all shapes and heights in size before ordering. I would have deffo gone much bigger and would have been way too big otherwise. Got the equidry lite and the lite ride on rain sheet in penelope pink! Both fit great, very comfortable does exactly what says on the tin and the colour is to die for!!!

24 april 2024
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Antwoord van EQUIDRY

Hi Leanne,

Thank you so much for your wonderful feedback and fro taking the time to leave us a review :) I am so pleased to hear you are so happy with your EQUIDRY. Thank you again, Becca

Beoordeeld met 1 van de 5 sterren

Equimac - poor design

I have the equidry heavy coat which is an amazing coat.
However, I am extremely disappointed in the equimac due to the very baggy neck which allows a lot of rain to get in. It’s very weird that a rain coat has this poor design feature.

Response to the reply!
I did contact customer service and sent a photo of my wet top around the neck where the rain had got in and they said they wouldn’t take it back and refund it because it’s not a technical fault!
I wore it again today in heavy rain and everything is dry except my neck because it is so ridiculously baggy! And I had a baseball cap under the hood to see if that might help.
I love everything about the coat except the neck and I am stunned that no one else would find that a problem,
It needs a press stud further round so it can be fastened tighter.

14 mei 2024
Review zonder uitnodiging
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Antwoord van EQUIDRY

Hi Grace,

I am so sorry to hear you are disappointed with your Equimac. We spent months designing and testing the Equimac to ensure the high standard we pride ourselves on was met and have not received this feedback before. If you would like to discuss this further with us please contact the team on support@equidry.co.uk Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent Service. Received order within 20 hours, unfortunately too big, ordered another and returned this one, refund was processed within a couple of hours of them receiving the parcel. Product quality is excellent, very happy with my purchase!

25 april 2024
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Antwoord van EQUIDRY

Hi Amanda,
I am so pleased to hear the team were able to help you so quickly and efficiently. Thank you so much for taking the time to leave us a review. Welcome to the EQUIDRY family :) Becca

Beoordeeld met 5 van de 5 sterren

The coats are incredibly well made

The coats are incredibly well made, we now have four of them in our household! The company sends items out so quickly (I ordered yesterday afternoon at 2pm, paid for the express delivery and less than 24 hours later it had arrived!) The returns process is quick and easy. I wish every company operated like Equidry.

28 maart 2024
Review zonder uitnodiging
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Antwoord van EQUIDRY

Thank you so much for your amazing feedback and for all of your support :) Our customers really do mean the world to us! Thank you again for taking the time to leave us review. Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Super worth a buy equidry

Fab quick ordering, and delivery fab quality and dises what it says on the label lol.

23 februari 2024
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Antwoord van EQUIDRY

Thank you for your amazing feedback Vicky, We are so pleased you love your EQUIDRY. Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

My coat arrived the day after it was…

My coat arrived the day after it was ordered.
Fulfilled all expectations, warm, waterproof and wind proof.

23 februari 2024
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Antwoord van EQUIDRY

Hi Barbara,
Thank you so much for sharing your amazing feedback with us, we hope you and your EQUIDRY have the best adventures together.
Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Fantastic and prompt service

Fantastic and prompt service.
Product amazing and a must have for anyone
Who has horses or dogs

23 februari 2024
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Antwoord van EQUIDRY

Hi Chris,
Thank you so much for taking the time to leave us a review, I am so pleased to hear you are happy with your EQUIDRY and the team were able to help you.
Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Excellent Product

The product is excellent and the sizing is well fitted with the size guide. A happy consumer.

Customer service is excellent with quick response.

23 februari 2024
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Antwoord van EQUIDRY

Hi Audrey,
Thank you so much for your wonderful feedback, I am so pleased to hear you are so happy with your EQUIDRY. Welcome to the family :)
Many thanks again, Becca

Beoordeeld met 4 van de 5 sterren

Product size description a bit…

Product size description a bit misleading, 1st one ordered massive going on your size guide. Product seems OK but returns having to print and post back a little hard work. Luckily mum kept other one testing it against her stormlite on farm.

23 februari 2024
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Antwoord van EQUIDRY

Hi Louise,
I am so sorry to hear you found our sizing difficult to understand, we do try to make it as clear as possible that our sizing is unique to us. If you do ever need any further assistance with sizing or anything else please do reach out to us at support@equidry.co.uk and one of the team will be more than happy to help advise you. Thank you for taking the time to leave a review as this feedback is invaluable to us. Many thanks, Becca

Beoordeeld met 5 van de 5 sterren

Fast and efficient service

Fast and efficient service . Perfect fit 😍

23 februari 2024
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Antwoord van EQUIDRY

Hi Linda,
Thank you so much for your wonderful feedback and for supporting us. Many thanks again, Becca

Beoordeeld met 5 van de 5 sterren

Love my shortie jacket

Fast delivery and really good communication via email.
Love my shortie jacket in plum.
I am 5ft 1” and got the XXS which is perfect,room for a gilet underneath if needed.
Very well thought out jacket,I am sure it will be my go to jacket for many outings.

23 februari 2024
Beoordeeld met 5 van de 5 sterren

Amazing jacket , no complaints gere

I bought the Equimac version of the Equidry. This is because I am menopausal and I was bit concerned that the other two thermal rated coats would be a bit too hot for me. Nearly everyone at my yard has this coat, so I did resist a little bit as I do like to stand out a bit from the crowd LOL.

However, after having a very wet winter, I got some money for Christmas and decided to go ahead and I ordered the deep purple version.

There is a slight delay due to them waiting for stock, but they communicated this with me after I queried it with them . They also after my suggestion change the wording slightly on the website to make it obvious about what was in stock and what wasn’t in stock so I thought that was great that they took that on board and they made it clearer for the customer

I have since taken my dogs out twice in pouring rain. I live locally to some common land, and I took them out for over an hour in torrential rain . At one point, I even sat on a bench looking at the view in the pouring down rain and I didn’t get wet once. I have the new design which has the skirts in it so I have a lot of potential for adjustment with this jacket, I cinched it in at the waist I have an adjustable hood so I stayed lovely and dry and even my glasses stayed dry which is really unusual for me. Even though my coat does not have a thermal lining in it I still stayed really warm and dry. It was actually a pleasure to walk in the rain for once.

After having a previously bad experience with another company who produces jackets it was an absolute pleasure to deal with this company.

I also love that their jackets are very inclusive so even if you are chunky girl like myself, these jackets will fit you and keep you dry. Which believe me is rare, as a chunky girl, I always struggle to find truly waterproof coats that fits my big chest as I am a big chested girl.. Retailers are not in general inclusive to BBW! so it pleases me greatly that this company are very inclusive. I also love the waterproof vanity skirts under the zips because they truly make it more waterproof.

You also have a massive selection of colours , which I love because I like to stand out for safety when I’m walking and also riding obviously.

Well done Equidry for a brilliant design.

The only thing that I feel that you could do to improve the Mac is to put zipped air vents into the armpits, as this would make it even more seasonable. As it would be quite warm to wear in the summer, however, with the vents, I feel that you would have the opportunity to open them, to help keep cool. Keep your cool as well as dry for the summer. So that is literally the only thing That I could constructively suggest. As I do have other summer waterproof jackets that have this feature and it is very very useful.

So perhaps before you do your next run of jackets, you could add this to your design to make it absolutely perfect. :)🤩

27 februari 2024
Review zonder uitnodiging

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