I had a query with some share certificates that I couldn't solve online. I used the phone help desk and the gentleman I spoke with (Sarath Kumar) was very helpful, I have a strong Scottish accent... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a lovely experience with Irudaya Raj today. He was absolutely wonderful — kind, patient, professional and genuinely caring. He made me feel completely at ease and took the time to listen an... Toon meer
I have severral forms to fill in and was totally confused but after speaking with Ayan Kirmani I am fully understanding what i have to do with my deceased Parents shares. Ayan was kind conciderate and... Toon meer
Bedrijf heeft geantwoord
Less than one star. I couldn't agree more with all the negative comments regarding the bereavement support- 2 years since my father died, my mother can't even speak to EQ anymore they have upset and s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Equiniti manages share registers and employee share plans whilst supporting governance and investor relations objectives. We handle multi-billion-pound corporate actions with absolute precision and support new companies making their debut as a listed business. Our unrivalled expertise means we act as share registrar for 48% of the FTSE100 and our average client relationship spans 14 years. Today we hold 9.2m shareholder records and pay around £34bn in dividends each year We look after 1.1m share plan participants. We process over 3m transactions annually across our platforms.
Contactgegevens
Verenigd Koninkrijk
- equiniti.com
Achieving Success Together
4,3
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gokul was extremely helpful.
Gokul was extremely helpful.
I'd been going round and round in circles. He took the time to check and explain everything to me and advised me on what would happen next. I now feel reassured.
6 oktober 2026
Antwoord van Equiniti
It is wonderful to hear how supported and reassured you felt after your recent interaction. We appreciate you taking the time to share your feedback, and we are delighted that our team member could provide the clear guidance and patience you needed to resolve your issue.
Antwoord van Equiniti
We are happy to hear that our team thoroughly answered all of your inquiries. Thank you for sharing your positive feedback with us.
Awful bereavement service
Their bereavement service is just appalling. Really clunky, complex, not thought through at all. Try to channel you back on line or on to chat bot. Avoid talking to you to resolve the issues their poor system creates.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Equiniti
We are deeply sorry for your loss and truly regret that our support process caused you added frustration during such a difficult time. We take your feedback seriously, please may you respond to the requested information?
Excellent service
Excellent service - fast - decisive and the problem resolved efficiently. The only negative was waiting for 20 minutes to have my phone call answered which s not the operators fault!
6 oktober 2026
Antwoord van Equiniti
We appreciate your positive feedback and are glad you experienced efficient problem resolution with our team. We also hear your concern regarding the hold time before reaching an agent.
Sharesave
Irudaya Raj, from customer services was really helpful. He guided me all the way on the phone.
6 oktober 2026
Antwoord van Equiniti
We are delighted to hear that our customer service representative provided exceptional guidance over the phone. Thank you for taking the time to share your positive experience with us.
Fantastic the way raj irudaya helped me…
Fantastic the way raj irudaya helped me today very patient and understanding so I’d just like to say a big thank.
6 oktober 2026
Antwoord van Equiniti
We're happy to hear that our team member was patient and understanding during your experience today. We truly appreciate your kind feedback and thank you for taking the time to share your review!
Excellent customer service from Irudaya…
Excellent customer service from Irudaya Raj. Very friendly, professional and helpful. He made the whole experience smooth and stress-free.
6 oktober 2026
Antwoord van Equiniti
We are delighted to hear that our colleague provided such friendly and professional assistance to make your experience smooth and easy. Thank you very much for taking the time to share your positive feedback!
The lady I spoke to was extremely…
The lady I spoke to was extremely patient and really friendly was very happy with the service I received today
6 oktober 2026
Antwoord van Equiniti
We're so glad to hear that our team member provided such patient and friendly assistance during your call. Thank you for sharing your positive experience with our service today!
Share Query Answered !
I had a query with some share certificates that I couldn't solve online.
I used the phone help desk and the gentleman I spoke with (Sarath Kumar) was very helpful, I have a strong Scottish accent which he understood and I also have defective hearing so he spoke slowly and clearly so that I could understand him which I did.
He also managed to answer my queries very quickly and efficiently which I am really pleased about. An excellent representative of the company !
6 oktober 2026
Antwoord van Equiniti
We are so glad to hear that you had such a wonderful experience when reaching out for assistance with your documentation. It is important to us that every conversation is clear, patient, and tailored to your specific communication needs, so we are delighted that our team member took the extra time to speak clearly and resolve your questions so efficiently. Providing accessible and supportive service is always our top priority. We truly appreciate you taking the time to share this positive feedback with us today.
Antwoord van Equiniti
We are so glad to hear that our team member was able to provide such fantastic assistance. Thank you for taking the time to share your positive experience with us; we truly appreciate your kind feedback.
Raj Irudya was very clear and helpful…
Raj Irudya was very clear and helpful in talking me through how to set up my account. Its much appreciated.
5 oktober 2026
Antwoord van Equiniti
We are happy to hear that our team member provided clear guidance during your onboarding. Thank you for your feedback!
Irudaya Raj was excellent today
Irudaya Raj was excellent today, great customer service no rush went through everything an explained it in great detail, He couldn’t do anymore for me excellent for equiniti.
5 oktober 2026
Antwoord van Equiniti
We are delighted to hear that our colleague provided exceptional support by taking the time to explain everything thoroughly without making you feel rushed. Thank you so much for taking the time to share your great experience!
The help from Irudaya Raj was…
The help from Irudaya Raj was absolutely brilliant.
He was so helpful & patient I could not of asked for a better person to assist me.
Thank you so much for all your help Irudaya Raj 😊
2 oktober 2026
Antwoord van Equiniti
We are delighted to hear that our colleague was so brilliant, patient, and helpful while assisting you. Thank you for taking the time to share your wonderful feedback with us!
Irudaya Raj went above all expectations…
Irudaya Raj went above all expectations I had such a bad line Mr Raj rang me back when I could clearly hear he talked me every step of the way through the filling out of the forms clear and precise instructions was very patient with me absolute pleasure talking to I have struggled twice trying to to sell my shares Mr Raj made it quick and easy for me I can’t thank his services enough
5 oktober 2026
Antwoord van Equiniti
Thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that you received such exceptional support and patience while completing your forms. It is fantastic to know that the assistance provided made the process of selling your shares so quick, clear, and stress-free for you.
As I was finding it difficult to get to…
As I was finding it difficult to get to the right links and portal online myself, I called to get help with joining a shareholding scheme. Mr Irudaya Raj was very helpful and took the time to help me set up my account. Thank you very much Mr Raj.
5 oktober 2026
Antwoord van Equiniti
We are delighted to hear that you received such patient and helpful support when navigating our online portal to join the shareholding scheme. Thank you for taking the time to share your positive experience with us.
The worst of the worst stock transfer…
The worst of the worst stock transfer agents. My brother had to resubmit a request to transfer stocks three times. Each time, he got a different reason why his previous request had been rejected. After the second time, EQ should have elevated this to someone competent. But they did no such thing. So you're left with follow the instructions on the form and hope for the best. Or, keep submitting the same forms until someone at EQ believes it to be right. The customer service reps are hostile and incompetent. If you're a business looking for a stock transfer agent, DO NOT use these bozos or your shareholders will complain loudly to you at your poor choice.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Equiniti
We are deeply sorry to hear about the extremely frustrating experience your brother had with the share transfer process. Receiving inconsistent explanations for rejected requests and dealing with unhelpful service is unacceptable, and we truly regret the stress and inconvenience this has caused. We take this feedback very seriously and are looking into this situation to ensure our processes and customer support meet the standards our clients and shareholders deserve.
Sarath was very helpful once we had got…
Sarath was very helpful once we had got over the difficulty with our phones
2 oktober 2026
Antwoord van Equiniti
We are so glad to hear that our team member was able to assist you effectively once the initial connection issues were resolved. Thank you for your patience and for sharing your positive experience with us.
The worst of the worst non service
Update on review .Been on the phone for over an hour this has to be the worst of the worst experience ever .Equiniti have the lowest level of non service ever .They couldn’t care less , not interested,DO NOT deal with this company … I did BIG mistake !!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Equiniti
Thank you for taking the time to share your feedback. We regret the extended hold times and unhelpful support you experienced today. Your comments have been escalated to management to improve our phone service standards.
Equiniti couldn’t care less .. Appalling Service..useless..
My wife had a dividend from Aberdeen PLC , verified by email 10 days ago. My bank ,up to today’s date have not received it. According to the Aberdeen portal the account number and sort code are correct. After making 7 phone calls and hours on the phone waiting, and Equiniti saying they have sent dividend ,they asked for a bank statement to prove this has not been received. This was sent five days ago, recorded delivery , certified arrival a day later. Still nothing , no acknowledgment. The advisors are useless , they are like robots repeating that thr dividend has been sent, it hasn’t ! My only recourse is the County Court . DO NOT deal with this company they are completely unhelpful , uncaring and totally useless. They are keeping our money. You have been warned … and obviously I am not the only one.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Equiniti
Thank you for taking the time to share your feedback with us. We hear your frustration regarding the missing payment and the delays you experienced after submitting your documentation. Having to make multiple calls and wait for an update without receiving a proper confirmation is clearly exhausting. We are currently investigating the handling of your account records and the delivery status of your funds with our operations team to resolve this situation quickly. Your experience with our phone support is also being reviewed to ensure our staff provides clearer, more helpful guidance moving forward.
My reason for contacting this company was to chase my shares dividends
Equiniti were able to locate my shares and inform me how best to procure the dividends from them.
All the information in my query in September was not fully understood, but we got there in the end.
They were polite, patient, good listeners. They even went the extra mile in giving me advice on how to go about obtaining the verifications needed to have my dividends released to me, as I had gotten married, and this needed to be verified.
9 september 2026
Antwoord van Equiniti
Thank you for sharing your feedback with us. We are glad to hear that our team was patient, polite, and helpful in guiding you through the requirements for your name change after your marriage. We appreciate your honesty regarding the initial misunderstanding during your first inquiry in September, and we are pleased that we were able to assist you in successfully locating your holdings and securing your payments in the end.
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