Equipo.co.nz Reviews 

Received my order and found an item missing as this was meant to be a whole kit for my headset. Emailed them back the same day and never heard from them. Bloody useless!

Probably the best website/company of bought through. Super easy to deal with. Had to swap an item because I got the wrong one. Painless and simple. They send lots of updates while
Processing things. Couldn’t recommend more! Better than buying from cheap overseas companies

Ordered a charge 4 strap which arrived the next day. They made a picking error sending a charge 2. This was sorted amazingly fast and the correct one sent. Very easy to deal with. Excellent service

Ordered a watch strap and received a tracking link the following day. After a week I checked the tracking again to see how the delivery was progressing as it should have arrived by now, only to find that the tracking has gone dead and the package has not moved or been scanned again hours after it was shipped. After a few attempts to contact them via email and phone, I waited another week only to get an email saying they are following up with courier company. This is now more than 4 weeks later, still no product and a nightmare trying to get in contact with their non existent customer service. It is very poor form and sucks. I am left without a product I have already paid for and now it seems that I am being ghosted by them...
I have tried reaching out to them via phone and email multiple times and the phone line always goes direct to voice message and calls are never returned.

By far the worst experience and I would never recommend them to anyone or use them again.

I ordered a case for the air tag. Came quickly, normal quality 4 stars

Ordered some replacement headphone pads from them. They gave me the wrong ones. Ok no big deal, I am sure its just a mistake on their part so I email them about it. They come back to me to confirm my headphone model and I replied within a few hours. It has now been a week since they last replied. I tried reaching out to them via phone and its always busy and puts me straight to voice message. Would be happy just to get a refund now.

Absolutely horrible experience, would never recommend it to anyone or use it again.

Communication was great, fast delivery and product as expected

Super quick delivery, great product!

You made my purchase easy..like helped me through online purchase..and corrected my wrong purchase..like I ordered the wrong strap for my watch
Thankyou
Jan R

Asked for help...quick response....quick delivery....awesome straps!!!

Lived up to the promise of delivery. Good communication.

I'm very impressed. I ordered a charging cable for my Garmin smart watch after midday on 8 Nov, had almost immediate confirmation from Equipo and NZ Post that order was on its way and I could track it. It was in my letterbox this afternoon 9 Nov!
I thought it might take 2 or 3 days but it was only 24 hours CHCH to Auckland.
Great service. Would definitely use again.

I ordered a single watch strap in mid September. By end October it had still not arrived (even though I am only in Australia). I sent a chase up message and they blamed the couriers even though their own tracking system showed the item had not even been despatched. I chased again. They blamed the couriers again. I asked for a refund. Radio silence. If I need a new watch strap in future, I'd rather use string than place an order with this sham company.

They were awesome. Lots of updates on my delivery. A quick replacement when I had ordered the wrong strap.
They answered emails, sent emails.
Thoroughly recommend them.

The parts I got didn't fit my model as stated on the website. After notifying Equipo I got a good response asking for photos to try and find the right part. From there I have had no response. That happened over a week ago. I have since had a good response from Equipo and they are sorting my issue.

A+ would recoomend

Excellent turn around, did exactly as promised

I am very happy with the items, and it was a smooth process, and fast shipping.

Great products and outstanding customer service.

I accidentally ordered the wrong thing and the customer service team was super quick and helpful addressing the issue. The return and exchange process was very smooth.