Ergeon Reviews 

Very informative, easy simple process

I just had a video estimate with Pablo from Loews. It was such a pleasure speaking with him and working with him to get my perfect fence and gate put in. Pablo was kind considerate, patient , so helpful and professional. I was very lucky to get Pablo today, he deserves a big raise !!

Paula was very informative and very helpful I really happy with the service. Thank you very much paula.

Paula was very informative and very helpful. I really happy with the service!

This company was very helpful from beginning to end. I also needed help with providing information to my HOA before we started the project and my project manager was very helpful throughout the process.

We haven’t even had our fence installed yet, but it has been a trip with this company. The lack of communication is abysmal and some of the worst I have ever seen. We have waited several months with no contact until they reached out a couple of days before to schedule the install. The crew to install my fence arrived to do it, and then they told me that they do not have the correct machine to cut my concrete to replace the old gate. They said their manager did not tell them this. Then, they said they would be back tomorrow morning at 8am. Not a surprise here, but they did not show up. I called the “project manager”, the customer service number, nothing. I am beyond frustrated with this process and will report them to Better Business Bureau if I do not get a response, or my refund, back.

Horrible company. They didn’t do what we talked about. They wanted us to pay more for it.
Their material quality is really bad.
Don’t use them!

Overall I had a great experience working with Paula

The estimate process was excellent. We did it virtually. Everything was measured perfectly. The guy was on time when he came to do the work they scheduled it quickly. The fence was put in and the cleanup was immaculate. Highly recommend guys were polite and friendly. The company was quickly to answer any of my questions.

The estimate portion was so easy and convenient and Pedro was very helpful and professional. I'm excited to work with this company!

Pedro was awesome and friendly. He was able to assist with getting a quote fairly quick. Will continue to do business with them.

Booking was fast and easy. Price was right. Communication was strong. Fence looks good. Crew was polite.

Nadia was great. Very informative and nice.

I had the best experience the way he heard what i wanted he wrote it up he explained what the process will be how long. I like when people explain things to me and I understand it. The company in my eyes did everything possible to make me happy. They followed up with me making sure I was satisfied and I love my fencing.

Needed a wood fence installed on concrete. Great job by Ergeon

Ergeon, Great job! Good communication from Paula.

I am warning anyone, please read this review FIRST prior to attempting to use Ergeon as your fence company, Me & My wife's biggest mistake was going with the first fencing company we googled and we thought this company was good due to all the 5 star reviews. We were looking to get a Vinyl Fence built in the summer, this was going to roughly a $12k project by the way. The Zoom inspection went great, however once we got our Ergeon agent Keneth assigned is where it went downhill, they first incorrectly submitted the permit application our city's village as opposed to our county we lived in, which we told them they need to submit to the county. Ill keep this short & sweet but lets just say 4 months without any communication & automated text messages went by with no updates, when I called & emailed multiple times, we got no response, only when I called and requested to speak to a manager was our rep "now made available" which I told him how displeased I was with the service, he told me he would provide me weekly updates, never happened. To all of a sudden a week ago we recieve an email saying to get this permit notary done. Summer is over, this was a summer project, 3-4 months with no communication occured. Then we had a gentlemen named David reach out to us and acknowledge they dropped the ball and it wasnt right and then offered a $500 discount on the project and called us 3 days straight and left us voicemail trying to push the project through, probably because he realized how much money this project was. You could do this project for free and I still wouldn't have chosen you guys, first impression says it all, and me and my wife were treated as customers that our project did not matter. They will simply just scam you the initial $124-$150 to get this "project" started, I requested a refund since we are cancelling the project and are not deciding to use Ergeon, lets see how that refund goes, if they live up to being true scam artists or not.

Pedro-
Was outstanding. He is a great communicator, if the decision was just customer service…Pedro would have won.

The installation was great. It was completed in a timely fashion. The installer was very professional and answered all questions. His name was Tao he really did a great job. I would recommend him and the company to anyone who needs fencing work done.

Getting them to schedule an appointment was like pulling teeth. We waited a month after our consultation to actually get them to come out. Once they did, they damaged our septic and started by blaming us, saying "we couldn't have known," despite working next to a ventpipe. When we threatened to get a lawyer, all of a sudden they wanted to go 50/50, for something they damaged! Maybe instead of blaming the customer, you could use a bit more due diligence before you dig!

The only positive thing we can say is the project manager, Kimberly was amazing! She was exceptionally professional and very prompt and communicative. You need more people like her!