Ettinger Reviews 

Excel service! I have been looking forward to buying from Ettinger for a long time. When I realised that I made a mistake ordering, customer service was quick to answer and resolve the issue. Love it!

Two things to say here: First, the wallet I bought is outstanding. Gorgeous leather, clearly high quality workmanship. I'd feel more than comfortable ordering from Ettinger again, and I will.

Another reason I'm now a loyal customer is their customer service. The wallet I got was an exchange for one my wife gave me that wasn't the style I preferred. Ettinger made the return, which involved overseas shipping, as easy as it could possibly be. And once I notified them that the wallet I was returning was in the mail to London, they sent me the new wallet I wanted before they'd even received the old one. I've honestly never heard of that act of trust between a consumer goods company and a customer before, and I just found it incredibly gratifying, as otherwise I'd likely have had to wait weeks to receive my new wallet. Just an act of civilization that was entirely on par with the sophistication and excellence of their leather goods.

So—customer service as good as any I've ever received, and a product so attractive and well-made that it justifies the cost. Clearly, I'm a fan.

Purchased a special gift for Christmas which was very well received. Customer service and delivery times were great.

Great quality product, and lovely customer service. I got it as a Christmas present for my husband, and he is delighted with it.

Customer service was polite and went out of their way to find me the wallets I was looking for. The wallets the selves of course are exceptional.

I’ve bought a few leather products from Ettinger over the years, and consistently find them high quality and have a long life. My wallet must be 10 years old now and it still look smart in a classical & understated way.

Their customer service, either by telephone or email, is first rate.

I’d just say ‘Thank you’ to a team that clearly values quality and customer experience.

I have been purchasing products from Ettinger for about 20 years. The wallet that was my first purchase is used every day and is still looks great.. All items have arrived very quickly in Canada and have been exactly as I wanted. I try to treat myself or give a gift every year with something I know will be a quality item that will last lifetime.

Well-made, high quality products with remarkable customer service!
I purchased a personalised wallet for my partner’s birthday. We are both very impressed with the quality of the leather and how well constructed the wallet is. When I emailed them with a few enquiries, they were beyond helpful and prompt with their replies. Would definitely buy again!

I shop fairly regularly online with Ettinger and they demonstrate such a high level of customer service and quality of product that only a family run company can provide. Every purchase is a pleasure and when the items arrive they are wrapped and boxed with such care and attention to detail. Thanks to everyone there.

Superb customer service combined with a fabulous product (a customised orange sterling leather pill case, for my daughter)- what’s not to like?
Can’t praise them enough

I’ve purchased 2 flasks from Ettinger and both times the service has been outstanding. The product quality is superlative, the packaging is beautifully luxurious and the shipping very fast.
Highly recommended

really nice leather products and helpful service

I bought 3 portfolios/pouches from Ettinger and couldn't be more pleased! The quality of the products and customer service are excellent! The Capra large portfolio has a luxurious fine grain texture, while the Sterling medium pouch has a wonderful touches of color. But perhaps the true standout is the medium bridle hide leather pouch with its soft, smooth texture that has such a refined feel to it.

I recently received a Capra Visiting Card case with tab as an early birthday present. I have wasted money over the years on designer wallets and card holders. This is without doubt the most exceptional card holder I have ever seen. The leather is exquisite and the craftsmanship and attention to detail is flawless. You can tell these have been made by artisans who take pride in their craft. The card holder came with a complimentary ticket holder, this simple product is better made than another designers flagship leather wallet! I can see why Ettinger has the reputation and royal warrant accordingly. The customer service was extremely professional, helpful and attentive. I think this brand has a customer for life. Thank you so much Ettinger

Ettinger products are an investment in enduring British style and excellence. They make superb gifts, professional accessories, or personal treats for those who value luxury without compromise. Pure timeless elegance. From the moment you unbox an Ettinger item, it's clear you're handling something special. I cannot recommend the goods from this company highly enough.

I was a bit concerned about buying something which I had not seen in the flesh but I needn’t have been, the purse is just glorious. The smooth leather has a deep shine and just oozes quality. I can’t stop touching it.
Customer service is second to none, they responded promptly to my email query and the item was delivered quickly. I will definitely be buying more from Ettinger in the future.

I bought two leather purses and a zipped wallet. These are the most beautiful, elegant items. I am thrilled to wear them and get compliments each time. Highly recommend.

We purchased a personalised product from Ettinger. The whole process, from customer service to product, has exceeded our expectations. The high quality, from service to product, makes all the difference! In a world of mediocrity and cheap copies, it is good to know that Ettinger is a guarantor in Europe that produces high quality products and values the customer as such. Thank you very much!

Compliments and gratitude for the unmatched customer experience the Ettinger team provided!
Communication was excellent, in terms of content, speed and customer centricity.
The end personalized gift is even better than expected in terms of appearance, touch:feel and quality.
Thank you, Antonia

I purchased the large pill box and I’m delighted with it! Quality is excellent and will be so useful for when I’m travelling. Brilliant customer service and fast delivery.