Eway Reviews 

We have always found eway to be prompt and efficient in responding to any issues or concerns until... a recent series of failed transactions. We don't know that eway is the source of the problem but we want to engage them with our problem solving. Three emails to date have elicited no response. Very disappointing and uncharacteristic.

I have been an active client for 7 years across multiple businesses. Jaimy assisted me with upgrading my current account for my expanding business. She suggested a plan which will save me a lot of money over the course of the year. Her phone manners are excellent as is her follow-up skills. Jaimy is an absolute asset to eWay and I'm happy to continue doing business with them.

Have been with eway for many years and contacted customer service to see if they could assist with a more competitive rate. Jaimy was able to ensure this was looked into for me quickly and also provided a good outcome. We were looking at changing to Stripe, but eway's customer service has been excellent and we now have cheaper rates.Thanks again Jaimy.

If you're having integration issues, don't expect any support, even if you have been a loyal customer for over 8 years. Maybe it's time to look at Stripe.

We have been EWAY customers for the last 8 years and we never had issues with our online payment, thank you.
We recently asked to adjust some fee for us, and we are so grateful they did it.
Thank you so much Jaimy for your great assistance and Customer Service.
Just 2 phone calls with no waiting, 3 E-mails within 1 to 5 days and my 2 queries were solved!
Well done!
Riccardo B.

Abby provided great service, helping us with our upgrade and starting a new account as well. Her follow up was appreciated.
Thanks
Andrea

We had a great experience working with Abby McGregor. She has been extremely professional, supportive, and responsive throughout the entire process. Abby always made sure our queries were handled quickly and explained everything clearly, making the whole experience smooth and stress-free.

Her customer service and communication are outstanding, and she genuinely goes the extra mile to help businesses with the best possible solutions. We highly appreciate her dedication and would confidently recommend her services to others.

Thank you, Abby, for your excellent support and assistance.

Claudine provided outstanding support in helping us set up our eWay gateway within a very tight timeframe. Her communication was clear and consistent throughout, which made the whole process smooth and stress-free.
We had a concerning issue that needed urgent attention, and Claudine’s efficiency and responsiveness were key to resolving it quickly.
I’m pleased to say we’ve now successfully cut over and have already confirmed our first payment.
Highly recommend — thank you again for the excellent service!

The NZ version of the platform feels clunky and is tricky to navigate, but it still does the job well and support are helpful

Where do I even start? Wow. Genuine A++ customer service like this is so refreshing to experience.

We recently transitioned from one bank account to another, including new account names and a new ABN — a process that can easily become complicated and time-consuming. However, Abby McGregor, eWay Business Development Manager, made the entire experience seamless.

Abby went above and beyond, personally calling us multiple times and consistently following up via email and message to ensure everything was progressing smoothly. She made sure we felt supported and confident at every stage of the transfer process.

Professional, proactive, and genuinely caring — Abby turned what could have been a stressful administrative task into a smooth and reassuring experience. We’re incredibly grateful for the outstanding support.

Warm Regards
Adam & Jo Walsh

The team I spoke with managed my questions very well and were able to walk me through the entire process smoothly. Very happy with the support.

The installation/connection was a bit tedious as I was talking to 3 different companies connected with the machine to our PMS program. Otherwise, I'm very happy with the outcome.

We have been a customer for more than 10 years, and they have suddenly decided to put our rates from 1.65% to 3.8% for VISA/Mastercard for international customers, and 4.45% for AMEX

We have switched both our business accounts today to ANZ worldline for 1.1% for both international and local cards + 1.2% for AMEX - good work kicking out your most loyal customers.

I’m sure business will be good!

Support has been terrible as well.

Abby was amazing to work with. Very prompt, polite and professional. Great customer service and great product.

We had to change over our Eway account and Abby McGregor was my contact. From the start she was so helpful and understood what we were trying to achieve. She provided us with all the information we needed, always replied to my questions within a short timeframe and made the whole process easy. It was so nice being able to speak to the same person during our change over, and someone who had a great knowledge and understanding of it all.

Keem was professional, helpful , understanding and courteous. True asset to eway tech support.

Graeme and Venkat at Eway made the whole onboarding process professional, seamless and easy. Thanks!

I found the onboarding with EWay pretty seamless. There were a few hurdles to cross understandably, but support was timely and effective. I particularly appreciated having a one on one connection to assist with things. Venkat was helpful and responsive. Once connected the interface is very user friendly.
I look forward to a mutually beneficial business relationship with EWay.

Abby from Eway was prompt, up-to-date and most helpful in navigating our way to find a payment facilitator that matches our business needs. The process to understand the solution and next steps were clear. An onboarding agent was assigned to help with the next steps. Happy with the outcomes. I will highly recommend.

The team at Eway especially Abby Mcgregor, was very friendly & helpful with my whole onboarding process. I would highly recommend this service & I hope to build on this relationship with Eway as the future progresses.

kind regards
Jamain Seeto
Founder, Director, CEO at
GetstretchedInc