Eway Reviews 

Our business has been scammed by fraudulant credit card purchases through Eway for over a month. Eway was aware of this, as they requested proof of delivery etc from us almost daily for a period of 3 weeks.
Eway did not have the courtesy to inform us that we are being scammed.
We have lost large amount of funds due to this and looking at various methods to recover this from Eway.

I have already commented on this in initial review.
Staff were efficient, quick to respond to questions, actually answered the questions and no question was a silly one - which I appreciated having no idea how this whole process worked.

Have been with Eway for 16 years. They have been a great team to work with. Highly recomend.

When a customer forgets their transaction and there is a charge back EVEN if the dispute is cancelled they still charge you the merchant a $44.00 fee! Furthermore they do not look after their customers and are very quick to steal your money and give back to the customer who has been given their item but decided to do a charge back anyway. Terrible !

The Eway system is very well managed and provides an excellent facility. We don't have a large volume of transactions but that has never been a problem when dealing with the organisation.

Great communication with Seamus. He was helpful at all times and also showed amazing patience.
Thank you Seamus

I have been using Eway for years now and I’ve never had a single issue with payments - no delays, no problems if I issue a refund. I literally cannot think of a more flawless and stress free aspect of my business, than these guys!

Very professional, affordable fees & they supply everything we need including newly setup 3D-S secure payment via our website.

Customers service must be the worst.
Keep following up with emails. No answer. They are not releasing funds. Not explanation.
Fees where higher then advertised.
Steer away from this company

i just find this service so easy, safe and reliable for both myself and my customers. It offers flexibility for my customers in card payment options and is a reliable, respected and known payment method.

I applied for an EWay account due to issues I was having with my current provider. Their onboarding process is awful. The technology is dated. Worse they are so risk averse they tried to dig down deep into our financials. No other provider does this. Their lack of customer focus turned me away. In my view if you are a small to medium business I suggest you go elsewhere. I did.

Very bad experience. They deducted the money from my bank account after I cancelled the service with them for more than one year without providing any support documents.

Eway refused to give me payment services to my directory website. The consultant said they don't accept companies who do 3rd party payments. when i advised that i do not, i am a simple directory website, he acknowledged that he didn't even know what my business does. but refused me anyhow. what a joke. one month wait to here that!!

If you are looking for a merchant facility for your webshop then under no circumstances should you trust E-way.
This is not the first time that I have had problems with them. On a number of separate occasions I have received outrageous accounts for services not received, in the thousands. On the invoice there is a contact number which is unattended. Non payment of the account leaves the service suspended. I have dealt with this previously by calling their overseas offices and letting them know that the Australian help line is unattended.
Appalling customer service with no available staff. They should not be trusted with providing merchant facility solutions because they lack the infrastructure to support their service.
I am of the firm belief that fault lies with senior management.
They don't even have a complaints line!!
Today I am reporting Eway to the Financial Services Ombudsman for investigation. Further to this they seem to be running an inertia sales marketing strategy, strictly prohibited under Australian law with hefty penalties for corporations. I am forwarding evidence of this to ACCC for investigation.
Terrible service! Do not use

Randomly started getting unannounced emails from trustwave on behalf of eway, expecting us to jump through hoops to maintain pci compliance. When I advised them they have us categorised incorrectly, they expect me to take further time out of my day to call them to correct their own mistakes. Very scammy feel for a legit company!

Eway great for my business
I have found Eway invaluable to my website shop. Excellent efficient service, help desk always on hand when I have needed them.

We have been using Eway for over 3 years. Their system is reliable and easy, and their customer support is excellent.

As a small family business we find having Eway an essential part in attracting customers to visit and purchase from our website.

Integrating with Eway has been a seamless and easy experience. Fees are automatically deducted from our bank account and payments come through promptly. As a small business we appreciate not having a monthly minimum spend as our sales change dramatically from month to month.

The eWay payment system is a very good, reliable and secure way to receive CC payments. The website is straight forward to use. The customer service is quick and excellent. We are very happy with eWay. Thank you.