EZO Reviews 

Antwoord van EZO

8 uur geleden

Hi David,

Thanks for the lovely feedback! We're really glad you're enjoying our high-power chargers, and we're working hard to expand the network so even more drivers can charge with us.

We appreciate you being part of the EZO community and hope to see you on the road again soon. ⚡🚗

Electric regards,
EZO Support Team

Antwoord van EZO

Een dag geleden

Hi Craig,

Thank you for your review! ⚡

We're delighted to hear the charge points were available and working well during your visit.

Providing reliable and accessible charging is exactly what we aim for.

Thanks for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Alastair,

Thank you for your review! ⚡

We're delighted to hear you've had a positive experience with EZO and that our customer support team has been able to assist you both by phone and email.

We also appreciate your feedback regarding the occasional charging errors. Feedback like yours helps us continue to enhance the reliability of our network and deliver an even smoother charging experience.

Thank you for your continued support and for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Marion,

Thank you for your review. ⚡

We're sorry to hear you've experienced issues with the reliability of our charging points.

Feedback like yours is invaluable as we continue to improve the reliability and performance of our charging network. If you'd like us to investigate any specific chargers or charging sessions, please contact our support team at support@ezo.ie, and we'll be happy to look into this for you.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Patrick,

Thank you for your review.

We appreciate your feedback regarding pricing. We continuously review our network to ensure it remains competitive while maintaining a reliable, high-quality charging experience.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Sophie,

Thank you for your review! ⚡

We're pleased to hear you were able to get set up successfully and that the charging station worked well for you.

We appreciate your feedback regarding the registration process and pricing. We continuously review the app experience and our network pricing as we work to provide a simple, reliable and competitive charging service.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi John,

Thank you for your review! ⚡

We're delighted to hear you had a straightforward charging experience and found the EZO app easy to use with your PHEV hire car.

Providing a simple and convenient charging experience is exactly what we aim for.

Thanks for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Andrew,

Thank you for your review.

We appreciate your feedback regarding the change in pricing following the transition from ChargePlace Scotland to EZO. We understand your concerns about the increase and the impact this can have on the cost of charging.

Our pricing reflects the costs of operating, maintaining and continuing to invest in a reliable charging network, and we continuously review our pricing as we work to provide a dependable, high-quality charging service.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Tim,

Thank you for taking the time to share your experience.

We appreciate your feedback regarding the card payment option, app registration process and the difficulty you experienced starting your charging session. We understand how important it is to have a simple and reliable charging experience, particularly when travelling in a remote area with limited alternatives.

We’re pleased our support team was able to help you connect, and your feedback will help us continue improving both the app experience and the reliability of our network.

If you’d like us to review the specific charger or charging session, please contact us at support@ezo.ie with the location and approximate time, and our team will be happy to investigate further.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi there,

Thanks for taking the time to leave us your feedback.

We're sorry to hear you had trouble starting your charging session. We'd really like the opportunity to look into what happened and help get to the bottom of it.

Could you please email us at support@ezo.ie with the charger location and let us know how you were trying to start the session (for example, using the app, an RFID fob, or a payment terminal)?

In some cases, the issue can be related to the charging sequence, while in others it may be a fault with the charger itself. Either way, we'll investigate and make sure you have a much smoother experience the next time! ⚡

We look forward to hearing from you.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Gordon,

Thank you for your review.

We appreciate your feedback regarding the overstay fee and understand the importance of clear information about how these charges work.

Overstay fees are in place to help keep charging bays available for other EV drivers once charging has finished. Charging and overstay pricing is displayed by selecting "Show Pricing" before starting a charging session in the EZO app.

If you'd like us to review your charging session or explain the charge in more detail, please contact our support team at support@ezo.ie, and we'll be happy to investigate.

Thank you for taking the time to share your feedback.

Electric regards,
EZO Support Team.

Antwoord van EZO

Een dag geleden

Hi Maree,

Thank you for your review! ⚡

We're delighted to hear our support team has been able to assist you with starting your charging sessions and that you've had such a positive experience with them.

We also appreciate your feedback regarding the app. Feedback like yours helps us continue to improve the app experience and make charging as simple and seamless as possible.

If you'd like us to investigate the issues you're experiencing with the app, please contact our support team at support@ezo.ie, and we'll be happy to look into this for you.

Thank you for taking the time to share your feedback.

Electric regards,
EZO Support Team.

Antwoord van EZO

10 uur geleden

Hi Ryan,

Thanks for taking the time to leave us a review and for bringing this to our attention.

We've reviewed the charger remotely and couldn't identify any issues with the card reader. That said, we'd like to be absolutely sure everything is working as expected, so we've arranged for an engineer to inspect both the screen and the payment terminal.

If you have any additional details—or even a photo of what you experienced—please feel free to send them to support@ezo.ie. Anything you can share will help with our investigation.

We'd also be happy to send you a complimentary RFID fob to help make your next charging experience as smooth as possible. Just drop us an email, and we'll get one arranged for you.

Electric regards,
EZO Support Team

Antwoord van EZO

Een dag geleden

Hi Kabir-kolade,

Thank you for your wonderful review! ⚡

We're delighted to hear you found our service well organised and had such a positive experience with EZO.

Providing excellent service and a reliable charging experience is exactly what we strive for, so your kind words mean a lot to the team.

Thank you for your support and for taking the time to share your feedback.

Electric regards,
EZO Support Team.