Good service, could do better with upgraded stations. Having visited various charging points in Elgin it was disappointing that only 2 units out of 7 were working and those two were being used. Phonin... Toon meer
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I was gratified to find that your two chargers outside the library in Banagher, County Offaly, were capable of 50kW. (I was expecting 22kW at most.) It wasn't obvious that I was to tap my Easygo... Toon meer
Bedrijf heeft geantwoord
Good chargers & lots of them. However, instruction on some chargers to scan the QR code BUT there is no QR code displayed. The symbol on the card box gives the impression that one can use their vi... Toon meer
On a recent 6 day trip, 4 Ezo chargers that I tried to use were out of action. 1 that had been out of order for 10 days! Another one had communication issues, meaning unable to initiate the charging p... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
412 reviews
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On the whole Ezo has been a good…
On the whole Ezo has been a good experience. Customer service both on the phone and email has been excellent, with few problems.
Occasional "card not recognised" message and "starting error" but I suspect this is from chargers installed well before Ezo took over from Charge Place Scotland.
15 juli 2026
Antwoord van EZO
Hi Alastair,
Thank you for your review! ⚡
We're delighted to hear you've had a positive experience with EZO and that our customer support team has been able to assist you both by phone and email.
We also appreciate your feedback regarding the occasional charging errors. Feedback like yours helps us continue to enhance the reliability of our network and deliver an even smoother charging experience.
Thank you for your continued support and for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
The charging points are not reliable
The charging points are not reliable
Too many issues
16 juli 2026
Antwoord van EZO
Hi Marion,
Thank you for your review. ⚡
We're sorry to hear you've experienced issues with the reliability of our charging points.
Feedback like yours is invaluable as we continue to improve the reliability and performance of our charging network. If you'd like us to investigate any specific chargers or charging sessions, please contact our support team at support@ezo.ie, and we'll be happy to look into this for you.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Antwoord van EZO
Hi Patrick,
Thank you for your review.
We appreciate your feedback regarding pricing. We continuously review our network to ensure it remains competitive while maintaining a reliable, high-quality charging experience.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
I found it a bit complicated…
I found it a bit complicated registering on the app, but then it worked out fine.
The price is quite expensive between access fee and 70c/kw.
The charging station is good for energies.
16 juli 2026
Antwoord van EZO
Hi Sophie,
Thank you for your review! ⚡
We're pleased to hear you were able to get set up successfully and that the charging station worked well for you.
We appreciate your feedback regarding the registration process and pricing. We continuously review the app experience and our network pricing as we work to provide a simple, reliable and competitive charging service.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Straightforward experience in charging…
Straightforward experience in charging a PHEV hire car using the EZO app
16 juli 2026
Antwoord van EZO
Hi John,
Thank you for your review! ⚡
We're delighted to hear you had a straightforward charging experience and found the EZO app easy to use with your PHEV hire car.
Providing a simple and convenient charging experience is exactly what we aim for.
Thanks for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Scandalous increase in cost
The change from chargeplace Scotland to EZO has resulted in a 59% increase in the cost of charging. This is a huge increase in cost (from 47p/kW to 75p/kW) which is reducing the miles I can afford to drive. If petrol or diesel increased by 59% overnight there would be uproar. EZO has to cut the cost of charging!
15 juli 2026
Antwoord van EZO
Hi Andrew,
Thank you for your review.
We appreciate your feedback regarding the change in pricing following the transition from ChargePlace Scotland to EZO. We understand your concerns about the increase and the impact this can have on the cost of charging.
Our pricing reflects the costs of operating, maintaining and continuing to invest in a reliable charging network, and we continuously review our pricing as we work to provide a dependable, high-quality charging service.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Only charger available in a remote area…
Only charger available in a remote area while we were travelling. The station wouldn't accept card payment so we were required to download and register on the app, which was both slow and not user friendly. Even then, we were unable to charge and ultimately had to phone multiple times before we eventually managed to connect.
16 juli 2026
Antwoord van EZO
Hi Tim,
Thank you for taking the time to share your experience.
We appreciate your feedback regarding the card payment option, app registration process and the difficulty you experienced starting your charging session. We understand how important it is to have a simple and reliable charging experience, particularly when travelling in a remote area with limited alternatives.
We’re pleased our support team was able to help you connect, and your feedback will help us continue improving both the app experience and the reliability of our network.
If you’d like us to review the specific charger or charging session, please contact us at support@ezo.ie with the location and approximate time, and our team will be happy to investigate further.
Electric regards,
EZO Support Team.
Could not get chargers to work.
14 juli 2026
Antwoord van EZO
Hi there,
Thanks for taking the time to leave us your feedback.
We're sorry to hear you had trouble starting your charging session. We'd really like the opportunity to look into what happened and help get to the bottom of it.
Could you please email us at support@ezo.ie with the charger location and let us know how you were trying to start the session (for example, using the app, an RFID fob, or a payment terminal)?
In some cases, the issue can be related to the charging sequence, while in others it may be a fault with the charger itself. Either way, we'll investigate and make sure you have a much smoother experience the next time! ⚡
We look forward to hearing from you.
Electric regards,
EZO Support Team.
Charged for overstay…
Charged for overstay yet no visibility or clarity on how this works and why I’ve been charged
16 juli 2026
Antwoord van EZO
Hi Gordon,
Thank you for your review.
We appreciate your feedback regarding the overstay fee and understand the importance of clear information about how these charges work.
Overstay fees are in place to help keep charging bays available for other EV drivers once charging has finished. Charging and overstay pricing is displayed by selecting "Show Pricing" before starting a charging session in the EZO app.
If you'd like us to review your charging session or explain the charge in more detail, please contact our support team at support@ezo.ie, and we'll be happy to investigate.
Thank you for taking the time to share your feedback.
Electric regards,
EZO Support Team.
I can t use them myself with my app the…
I can use them myself with my app the people in call centre are brilliant they start it up for me and I can stop it and pay and go
15 juli 2026
Antwoord van EZO
Hi Maree,
Thank you for your review! ⚡
We're delighted to hear our support team has been able to assist you with starting your charging sessions and that you've had such a positive experience with them.
We also appreciate your feedback regarding the app. Feedback like yours helps us continue to improve the app experience and make charging as simple and seamless as possible.
If you'd like us to investigate the issues you're experiencing with the app, please contact our support team at support@ezo.ie, and we'll be happy to look into this for you.
Thank you for taking the time to share your feedback.
Electric regards,
EZO Support Team.
Card reader at Miltown Malbay not…
Card reader at Miltown Malbay not working and apparantly had been faulty for a week.
Not good service.
Unit should be able to take credit cards. Eventually I registered on Ezo and got a charge going when I called for assistance at Belbridge House.
15 juli 2026
Antwoord van EZO
Hi Ryan,
Thanks for taking the time to leave us a review and for bringing this to our attention.
We've reviewed the charger remotely and couldn't identify any issues with the card reader. That said, we'd like to be absolutely sure everything is working as expected, so we've arranged for an engineer to inspect both the screen and the payment terminal.
If you have any additional details—or even a photo of what you experienced—please feel free to send them to support@ezo.ie. Anything you can share will help with our investigation.
We'd also be happy to send you a complimentary RFID fob to help make your next charging experience as smooth as possible. Just drop us an email, and we'll get one arranged for you.
Electric regards,
EZO Support Team
Well organised system.Excellent service…
Well organised system.Excellent service I have ever had.I appreciate this company a lot.Well done for your service and keep it up.👌👍
15 juli 2026
Antwoord van EZO
Hi Kabir-kolade,
Thank you for your wonderful review! ⚡
We're delighted to hear you found our service well organised and had such a positive experience with EZO.
Providing excellent service and a reliable charging experience is exactly what we strive for, so your kind words mean a lot to the team.
Thank you for your support and for taking the time to share your feedback.
Electric regards,
EZO Support Team.
Never again to expensive
14 juli 2026
Review zonder uitnodiging
Antwoord van EZO
Hi Anthony,
Thank you for your review.
We appreciate your feedback regarding pricing and understand that charging costs are an important consideration for our customers.
We continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Best network of chargers and best value…
Best network of chargers and best value . The RFID. fobs are a bit delicate though . Nearly lost mine off keys
15 juli 2026
Antwoord van EZO
Hi Myles,
Thank you for your fantastic review! ⚡
We're delighted to hear you consider EZO the best value and the best charging network.
We also appreciate your feedback regarding the RFID fob. It's valuable as we continue to improve our products and overall charging experience.
Thank you for your support and for taking the time to share your feedback.
Electric regards,
EZO Support Team.
All good except non ev owners parking…
All good except non ev owners parking in charge stations,its a big problem ,Ezo,has said they will address this parking issue,its a maddening problem that they will try to resolve, all other suppliers please copy
15 juli 2026
Antwoord van EZO
Hi Michael,
Thank you for your review! ⚡
We're delighted to hear you've had a positive experience overall.
We also appreciate your feedback regarding non-EV vehicles parking in charging bays. Feedback like yours helps highlight the importance of keeping charging spaces available for EV drivers, and we'll continue working with site owners where possible to support better access.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Antwoord van EZO
Hi Helen,
Thank you for your review.
We appreciate your feedback regarding our pricing. We continuously review our network pricing as we work to provide a reliable, convenient and competitive charging service for our customers.
Electric regards,
EZO Support Team.
Unreliable
On a recent 6 day trip, 4 Ezo chargers that I tried to use were out of action. 1 that had been out of order for 10 days! Another one had communication issues, meaning unable to initiate the charging process, that they said they were aware of, but hadn't been able to fix. The other 2 initiated, but then couldn't communicate with the car. These were in 4 separate locations across the highlands. Totally unreliable, so much so, that I avoided them in the end. Otger prividers seem to be able to keep their services on line🤬
15 juli 2026
Antwoord van EZO
Hi David,
Thanks for taking the time to leave us a review.
Reliability is incredibly important to us, so we're sorry to hear your experience didn't reflect the standard we aim to provide.
We weren't able to locate any charging sessions linked to your account. If you're happy to, could you email us at support@ezo.co.uk with a few more details about the locations you visited? We'd be more than happy to investigate them and also discuss how we can make things right.
We look forward to hearing from you.
Electric regards,
EZO Support Team
Happy with result of enquiry about…
Happy with result of enquiry about overstay charges but disappointed it wasn’t explained to me properly initially, Kathleen
15 juli 2026
Antwoord van EZO
Hi Kathleen,
Thank you for your review! ⚡
We're delighted to hear your enquiry regarding the overstay charges was resolved to your satisfaction.
We also appreciate your feedback regarding the initial explanation you received. Feedback like yours helps us continue to improve how we communicate information so we can provide an even better customer experience.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
App was clear
App was clear. QR code was on video screen, so not fakeable.
Worked well. Cheaper than petrol (just)
15 juli 2026
Antwoord van EZO
Hi Stephen,
Thank you for your review! ⚡
We're delighted to hear you found the app clear and easy to use, and that the QR code placement gave you added confidence when starting your charging session.
It's also great to know you found charging with EZO to be a cost-effective alternative.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Responds well to calls and questions…
Responds well to calls and questions but so much of the changing infrastructure doesn't work as intended.
15 juli 2026
Antwoord van EZO
Hi Peter,
Thank you for your review! ⚡
We're delighted to hear our support team has been responsive and helpful when you've contacted us.
We also appreciate your feedback regarding the charging infrastructure. Feedback like yours is invaluable as we continue to enhance the reliability of our network and improve the overall charging experience.
If you'd like us to look into any specific chargers or issues you've experienced, please don't hesitate to contact our support team at support@ezo.ie, and we'll be happy to investigate further.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
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