Absolute joke of a company! Pay a premium for postage and it’s been over a week and Royal Mail not scanned the item acording to the company! Day one I asked for a refund and before 6am it’s already s... Toon meer
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Lees wat reviewers zeggen
Slight delay due shortage, was advised promptly and offered a full refund, however decided to wait, was delivered quickly once stock was available. On delivery found packaging was damaged, split open... Toon meer
I have always brought items for my finches, from Fab Finches. Prices are really good, excellent quality products, the birds love the taste of their water supplements. I have found the website very i... Toon meer
Paid for next day delivery, which is the only reason i was concerned when my order didn’t turn up after quite a few days. I contacted customer service and they sent out another of the same medicatio... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
UK online store of bird health products - Everything from vitamin supplements to medicines For all species of birds to keep your birds in tip top condition
Contactgegevens
Verenigd Koninkrijk
- fabfinches.co.uk
3,9
Goed
353 reviews
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Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Good service
30 juli 2023
Item never arrived
Item never arrived. Never got a dispatch email. Have sent an email to customer service but also no reply. Feeling very scammed despite the glowing reviews from everyone else on here
17 juli 2023
Review zonder uitnodiging
Product turned up in no other packaging…
Product turned up in no other packaging only the address label on the box, which was ripped and damaged, the foil holding the contents was split so therefore the bird food had come out. Emailed them twice, to date no reply. Can't find a telephone number for them!!!
4 juli 2023
Review zonder uitnodiging
Good price and really quick delivery
29 juni 2023
Excellence for my Macaws and I
I was recommended by Vetafarm to Fabfinches as they are the only UK stockist of Vetafarm macaw food. I wanted three Vetafarm foods for my macaws and Gemma said she could order them for me as a special order. I was a bit anxious ordering via a website and giving details etc but Gemma was amazing. She put the items up so I could do through the website, answered all of my emails super fast AND customer service was amazing and kept me up to date with where my order was (made to order in Australia so took a good month to arrive here) and was sent out to me the same day it arrived. I’ve since ordered again and Gemma has even been kind enough to stock more of the food and look into getting some 10kg sacks so that I can order as I need rather than stockpile. Literally can not fault service, customer service, products and willingness to help and accommodate. Fully recommend and I am happy to stay as a regular customer, plus happy macaws! Couldn’t ask for more!
3 juli 2023
Review zonder uitnodiging
I love the product but it was very…
I love the product but it was very expensive and I also had to pay a customs charge so not very happy.
1 juni 2023
Arrived fast
Arrived fast and started to treat my aviary birds straight away. My birds look 100% better. I had two poorly canaries that use to sit on the floor all puffed up and not moving much. They are know sitting on perches eating and drinking and are so much better.
31 mei 2023
Excellent products and service
Excellent products and service. Cannot praise enough. Highly recommend.
4 juni 2023
Antwoord van Fab Finches
Thanks for taking the time to leave a review
Great service
Needed some supportive feed for a poorly chicken. Arrived speedily. Very pleased with the service.
25 mei 2023
Antwoord van Fab Finches
Thanks for taking the time to leave a review; we're pleased to hear it
Prompt and excellent customer care.
25 mei 2023
Antwoord van Fab Finches
Thanks for taking the time to leave a review; we're pleased to hear it
ordered two large sacks of bird food only one came
ordered two large sacks of bird food. Only one delivered. After chasing found that they only had one despite paperwork saying 2 and they would refund me.
Why should i chase to find out? why dont they communicate with the customer to see what he wanted?
2 juni 2023
Review zonder uitnodiging
Antwoord van Fab Finches
We Instantly refunded you. You didn’t have to chase. You just didn’t read the note on the PayPal refund explaining we unfortunately only had one left instock. We did communicate you just didn’t read it.
Good products but poor packaging and customer support
One out of the 3 packs of food inside the box was badly damaged and leaked. Contacted support for a replacement/refund but received no response. The box should have been filled with some padding so that the contents don’t move around and that would have prevented this mess and waste.
24 mei 2023
Delivery was very slow.
1 mei 2023
Antwoord van Fab Finches
Sorry to hear this. This is down to Royal Mail and beyond our control. All the extra bank holidays didn’t help with slight postal delays
Very dissaponting experince when I…
Very dissaponting experince when I purchased items , customer service is zero .and delivery is dicey to say the least
10 mei 2023
Review zonder uitnodiging
Antwoord van Fab Finches
We’ve responded straight back to your email even though you messaged over a bank holiday weekend. Slight post delays due to the bank holidays which is beyond our control.
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