Facelove Cosmetics Reviews 

I had a concern about the length of time it took to receive my order. Pauline reached out promptly ready to help. Thankfully got the order the next day and I have to say I love the mascara! Will definitely be ordering it again!

I ordered the facelove mascara which intrigued me. It said that my shipment would arrive in 5 to 10 business days and it took 13 business days so I had waited a little longer for it than expected. However, when I did receive it, I was immediately impressed at how wonderful the brush worked on my thinning lashes and how full and long it made my lashes look. It made me smile to look in the mirror and realize I actually do have eyelashes. 😃This product is wonderful. I hope the shipping can get resolved to where it does show up on time, as I plan on being a return customer. Thank you Pauline in Customer for your thorough follow-up.

Amazing customer service from Yuki. Swift response and extremely helpful dealing with my request. Can't wait to receive my products and start using them soon.

Great product. Love their mascara the best I have had.

Their customer service was amazing especially Ray who was so helpful and friendly and answered my questions promptly. Such a refreshing experience

… to do exactly what it claims to do. Color corrected my botchy skin tone (which is medium light), greatly minimized my skin imperfections (dark spots, fine lines and wrinkles) without feeling heavy or greasy. My sensitive skin had no reaction to this product. It is truly perfect for older skin or any skin for that matter.

I just have to tell you about my amazing experience with FaceLove. I was having trouble getting my order delivered so I contacted FaceLove and was put in touch with RAY and how amazing he was!! Ray was able to get my order delivered in a couple days. Thank you Ray!

Oh ya, I love my FaceLove mascara. It makes my 67 year old lashes look stunning!! Long and full for the first time in years.

Thank you again Ray for all your hard work on my behalf.

Sincerely,

Amy M.

I was very impressed with Pauline from their Customer Service. She helped me resolve my issue quickly and efficiently! Very responsive and kind.

I ordered this tubing mascara based on my sister’s recommendation after trying several known brands that all would flake under my eyes. Tubing mascara is the only mascara that doesn’t damage my lashes. When I received the Everlove rather than the Iron wand 2.0 I reached out via email and Ray was so helpful and communicated back within a day and got the order corrected so I could get the correct one. I was concerned after seeing other reviews that said they couldn’t get customer support but that was not my experience. I have aging lashes and this is the first tubing mascara that stayed put until I removed it with warm water. Great product!

I placed an order for their Mascara, and was confused about shipping. Pauline responded quickly, and was so nice! I explained it wanted to use the Mascara, before I subscribe. Excellent Customer Service, and a quick response! I recommend this Company. I want to try other products. Thank you, Renee'

Still waiting for the 2nd half of my order but other than that, it’s been good

I received my mascara, used it , and wasn't quite sure. So I contacted Customer Service. Pauline, in CS sent me some tips on how to get my best results. Tried it, and it looked so much better. I love the product. Give it a try

Ray with customer service has helped me with the product I order.
It was not as I expected and Ray recommended an alternative.
Ray was prompt in all replies.

The Customer Service was exceptional. I forgot to change my address from TN to CA as this is where I am currently and they were able to contact fulfillment to change the address ship to asap. Thank you so much! 😊

I had an issue with foundation that I purchased. I contacted customer support and Ray was extremely helpful and made sure he found a resolution to the problem that I was satisfied with.

I needed a change from lashes with glue leaving me with short sparse lashes. Facelove ever love mascara did not disappoint! In fact one coat replenished my short lashes beautifully. I was surprised and impressed! Pauline in customer service was very responsive and lovely when I reached out. She’s gained a happy client for sure!

Just wanted to give a quick Thank you to Ray. You were so helpful in tracking down my order. I absolutely love this mascara and also the lash serum.

Thank you
Shoni

Facelove Cosmetics has a great customer service! I had questions about the product and I had a prompt reply. Pauline was patient and attentive answering my questions.I emailed first and I thought I did not get a reply, but she kindly showed I got a reply. It went to spam folder.

Customer service is outstanding. I placed an order a few days ago, however with all the emails and texts that bog us down daily I deleted my order confirmation. I sent a message from their site, gave them all the information they might need! The very next day I received a duplicate order confirmation along with a pleasant email. All my fault I trashed emails I should have kept, but there is a friendly customer service rep that cares! Thank you, means so much !

I had accidentally made two orders, when I reached out to customer service about canceling one Pauline was quick to cancel it for me extremely quick.

Ray did a wonderful job with my issue. I received a reply very quickly. Very good customer service. If all the other associates work as well as Ray I would have to say you have a great company.