Fallwithgrace Reviews 198

I ordered a shelf in 2021 and it was beautiful. Arrived in a damaged box (couriers fault) and had no wall fittings. New wall fittings were sent and it’s been perfect. Have ordered a second shelf recently and was really disappointed in the look of the shelf. The colour is very yellow compared to the first one. Looks more like a pine shelf. I have reached out to them and have been told they haven’t changed the products they use but the two shelves could not be any more different. They have said the finish darkens in time but my first one is perfect and hasn’t changed at all.
I do have photos but couldn’t find anywhere to upload them on here.
I haven’t been offered a replacement or anything so I don’t really feel like anything has been resolved. If I lived closer I would take them in and show them the difference.
The shelf and craftsmanship is very beautiful I just feel very disappointed in the finish of the product and although I have had a response from the company, I do feel the customer service could be improved. I follow them on instagram and the colour of the shelf I have been sent compared to the ones shown on their reels is so different. Just really disappointed this time round and not work the £71

What a lovely product ❤️ absolutely love mine and it arrived really well packaged too. I’ve just placed another order now I know their products are quality.

Our go to place for beautiful wooden products. Everything is of such great quality, and it’s even better knowing it’s a family business ran by lovely people.

Probably my favourite business to buy from.

I have a few of their products. All have been great with fantastic quality. My cat broke my wax melt burner dish and I emailed to ask for a replacement and this was sorted very quickly and easily. Communication was great. Saving next for a house sign 🤩 great products, great company. Highly recommend.

Received my order today. Really well packaged, arrived in perfect condition. The chopping board is absolutely lovely and I cannot wait to style it. Great service by a great company. Will definitely order again. Thank you!

Amazing, great customer service, this is my third time shopping with them and always had a positive experience, look forward to buying again soon, i want the chopping board next!

Fall With Grace are a fantastic family run small business with fantastic high quality products. We have bought 9 items over the years, a mix of gifts for others and items for ourselves. From notepad holders, personalised shelves, treat jars and chopping boards. The quality of everything we have bought is excellent. It’s nice to see a small business doing well and also regularly interacting with its customers via social media. It just makes them more human than the big corporates that churn out products on a mass scale. These guys feel more personal. Check them out!

Love my three personalised storage jars from Fall with Grace. They are perfect in my new kitchen. Really good quality. Highly recommend.

It’s the second time I have ordered floating wooden shelves from this company. The shelves are lovely which is why I went back to the company. However customer service has let the company down for me this time. Two weeks since my order was delivered, which was unfortunately delivered damaged, and was clearly damaged in transit. I have contacted the company via 3 different methods, their instagram account which has been very active, their website contact page and the email address in my order confirmation yet no one has contacted me. There is no telephone number to call. Having waited 3 weeks for the shelves and now another 2 weeks with one shelf damaged and still no idea when or if I may receive a replacement is a bit disheartening after how much the shelves cost. The shelves were not bubble wrapped but simply in a car board box labelled fragile that has been bumped causing a clear defect to my shelf and I have attached pictures of the shelf, the shelf next to the damaged packaging and the label of shipment off the package….
After I wrote my review on here I was promptly contacted by Katie from fall with grace as trust pilot had notified her of my review and she explained she had then searched to find my message on instagram, she apologised about the lack of contact and was unsure as to why my messages hadn’t gone through on the website. Katie promptly sent me an email with a returns label via Evri and I posted the shelf back. Within just a few days the shelf was returned back to me and its perfect.

My original order didn’t arrive .. I contacted them and a second order was sent, it arrived quickly and the quality is exceptional… am delighted

If you want a unique and exceptionally well made gift then check out their website, you won’t be disappointed

I have been contemplating buying a shelf for a while now and finally ordered one…
It is absolutely gorgeous and even my grumpy husband loves it..
I have now ordered the hook rack for my bathroom and am busy measuring other walls for more shelves
What a lovely little business..

I ordered a hair accessory board as a christening gift and needed it at short notice. Fall With Grace really delivered—the board arrived quickly, beautifully packaged, and it’s absolutely gorgeous.

I’ve now ordered several items, and every one has exceeded my expectations.

Thank you so much—I’m very grateful. This one is heading to the USA x

Solitaire board, beautifully crafted from stunning oak wood.
Great to look at and lovely to touch and play the game.
Easy website to navigate and place the order. Quick delivery for a handmade personalized item.
An item that will be treasured and played for many years by all ages and will last for generations to come.

I ordered a gift for my husband and he loves it, as do I. It’s just beautiful, well made and perfect (as if it was made for our garden)

We have ordered a number of items from fall with grace . Quality and craftsmanship outstanding . We had an issue with a lost parcel but with great support sorted it . Thank you

The quality, finish and whole look of my shelves are everything I wanted and more. The team were very responsive on instagram. I love my new shelves!

Ordered item and made a mistake. Katie went above and beyond to put it right for me and I’m so pleased with the end result. Thank you and will be buying again.

I love this company , I bought the Advent Christmas Tree this year 2025 and it was beautiful so well designed , my little boy absolutely loved moving the star each day and got so excited when it got to the top.
I would also recommend the Christmas sleigh it makes a wonderful centre piece.

Fall with grace are an outstanding family run business. There personal touches from start to finish are without a shadow of doubt exceptional. Quality products, 5* all round

I ordered an A4 artwork and it’s beautiful. The attention to detail is perfect. It was writing from a card that a family member wrote not long before they passed away, it means the world to us to be able to have that memory forever on display. Customer service from Katie was 5*, always a pleasure to order from Fall with Grace. Quality products that are made with love.