Fallwithgrace Reviews 198

Initially very pleased with product, it's beautifully made. Unfortunately the Rawl plugs supplied with Instructions for installation were not up to standard and left us with two large holes in the wall with broken Rawl plugs.
After no contact for possibly a month following a complaint the company finally reached out to me via a phone call and said they would pay for the extra hardware we had to purchase to install the shelf due to not noticing my email and the trouble we had.
Unfortunately they did not do this and decided as Kalarna were happy they finally made contact they didn't have to do this and so they didn't.
Unfortunately this has left a sour taste and broken trust with what I had thought was a reputable business.

*** Must also add to this given the response provided by the business stating so smugly that 'they won'.
This is still under review from Kalarna.
I must also add that if you receive a phone call from someone at the busines pleading with you to drop the Kalarna dispute, don't do it no matter what is offered. Follow the correct channels as I should have done fully.

Received item and lettering isn't even covered with the ink.. missing the colour.. tried to email told its the wood and nothing they can do.. said I can return and they will try and fix it.. all pictures they post the lettering looks fab so not sure why they are saying it's the type of wood.. terrible quality

Update 31.05.23 .. received an email today and they have offered to pay for the return so hopefully they will resolve the issue

Update 01.06.23.. received an email about there upset on reading my review but despite 2 emails where I have asked for a return label so they can rectify I haven't had a response

An Amazing business with beautiful people behind the scenes, both products and customer service is of the highest quality,

Thank you for making our wedding day so special with an amazing product xx

Hello. Just an appreciation message. I only ordered my husband's birthday present on 11th and it was delivered by the 18th like I'd asked. Brilliant service thank you 🥰
The shelf is beautiful and loved by us all. We can't wait to put it up and display it to everyone. Thank you so much xxx

I've been following the Instagram page for a while but as we knew we were moving I had to wait patiently until I could place my first order as I didn't know what would work in our new home. When I was finally ready to order I had a query about engraving, communication was great and I received great customer service. My shelves arrived this week and they are beautiful.
I can't wait to place my next order. Would highly recommend this lovely business.
Beautiful items and excellent customer service. Thank you

Beautifully handmade shelves I ordered 2 and both made so perfect I’ll be definitely ordering again in future. Overall great experience and I’d recommend the company to everyone. Thank you again

Brilliant experience with fallwithgrace. Beautiful shelf and amazing communication. Thank you

Lovely bespoke shelves, well made and very sturdy. Instructions easy to follow. Talking point of the room now!

Beautiful hand crafted items. Absolutely thrilled with them. Even better, one of my chopping boards had the ‘Handstamped by Grandad Tony’ stamp on the packaging- I actually squeeled! It’s expensive kit but fabulous. So I guess you get what you pay for. I’ve had coat stand, picture shelf and now chopping boards. Very pleased. ( there was an issue with floating shelf which was dealt with promptly and rectified) . The website couldn’t cope with two different gift voucher codes, so Katie sorted this for me vie email. Excellent communications. A beautiful family business with beautiful family members running it.

I ordered a rustic floating shelf for my en-suite, personalised with “HELLO SWEET CHEEKS” engraved on it & I am in absolute love with it. The quality is flawless & it really is the perfect finishing touch to my en-suite. Thank you so much ☺️

I couldn't be happier with my order ❤️ everything about the experience was a positive one. Very friendly and helpful family run buisness

The company are so friendly, their products beautifully crafted and so unique. I can't recommend this small business enough, I know how hard theyve worked to get orders out for the festive period and they go the extra mile. The shelf and clothes stand are the perfect finishing touches to our nursery .

I ordered a shelf for my daughter moving into her first home, its absolutely stunning and my daughter is over the moon with it. We had You are my sunshine engraved as it’s a song my late grandmother sang to me and then my children when they were young. Means so much to have a part of her in daughter new home.

The shelves are absolutely beautiful, they are really sentimental to us and will be forever grateful, every single part of the order was so straightforward and just amazing service

A huge thank you to the team. The item was absolutely perfect. The most amazing gift for my goddaughter.
I am going to get two for my kids for sure.
Absolutely beautiful product and craftsmanship.

I’ve been wanting to buy some shelves for ages and when we did the kitchen up I jumped at the chance to get some! I’m so pleased with the quality and the overall service has been brilliant. My parcel was even stamped by Grandad Tony! Thanks so much!

Beautiful products! I ordered a maxi house plaque and frame and a star baby clothes hanger. They suit our house just perfectly. You can tell they are well made and they arrived within the time frame set out online on the date of purchase. They even came in a box hand stamped by Grandad Tony. Thank you so much!

Amazing service and beautiful products. Thank you so much 🤩

A beautiful piece of craft.
Excellent quality and obvious time put into making the rustic floating shelf.
I was bought to tears by it, very sentimental piece for my newly decorated dining room.
Thank you so much.
Definitely order from you guys again, and tell my family and friends about your products.

I ordered a floating shelf with our house name on it …. I’m in love. It’s beautiful, rustic and the quality is not what I expected - it’s even better! It’s worth every penny. Such beautiful designs. I have my eye on the chopping board next
Thank you :)