Installerade Family Locator på Android och iPhone. Androiden levererade korrekta positioner ett par timmar och slutade sedan permanent. iPhonen leverear då och då men rejält felaktiga positioner. Fu... Toon meer
Bedrijf heeft geantwoord
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サブスクリプションキャンセルが出来ない。アプリ解約が出来ない。 6,800円引き落とされるのでクレジットカード会社と相談しカードを解約しました。 サブスクリプションキャンセル方法に沿って操作しても登録したはずのパスワードが機能せずリセット依頼フォーム送ったのに無視されてます。規約ではキャンセル依頼から２４時間以内でキャンセル出来るって。約一ヶ月まだ出来ないです。機能しないパスワー... Toon meer
Bedrijf heeft geantwoord
Actualizo nuevamente, la empresa me ha contestado y está todo resuelto. Realmente, puedo decir que han sido rápidos y han solucionado el problema. El mes pasado me cargaron 40 euros, yo no me susc... Toon meer
Bedrijf heeft geantwoord
The app states at the onset that it can locate anyone by their cell phone number????? Actually, no, it cannot locate anyone this way. That is absolute bullshit. The cell phone owner must approve g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Family Locator app keeps your family secure & connected! See the location of all family members on the map and stay in touch with instant messages. In case your loved one gets lost, tapping an SOS button will immediately send you its exact GPS location. Set safe and unsafe zones on the map and get notifications when your loved one leaves or enters park, playground, school, work, university or any other place. Parents Tested Parents Approved (PTPA) award program is recognizing and celebrating great products or services that families love. Family Locator app was tested, evaluated and approved by 70,000 families who used the app in their homes.
Contactgegevens
150 East Palmetto Park Road, Suite 800, FL 33432, Boca Raton, Verenigde Staten
- help@family-locator.com
- family-locator.com
1,5
Zeer slecht
129 reviews
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Me han cobrado Indebidamente
Me han cobrado
0,50 - 9,99 - 2,99 - 39,99 - 49,98 euros en dos meses. Yo no he contratado este servicio ni hay forma de anularlo. He anulado mi tarjeta. Es una estafa. No tengo ni contraseña para meterme en la app y cancelar. Un despropósito. He denunciado.
16 januari 2026
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos que haya tenido una experiencia desagradable. Tenga en cuenta que la suscripción se renueva automáticamente a menos que la cancele previamente. Esta información apareció tanto en la pantalla de pago como en el correo electrónico de confirmación enviado justo después de la compra. Activó su suscripción al realizar su primer pago.
Además, queremos destacar que los clientes pueden cancelar sus suscripciones en cualquier momento, ya sea directamente a través de la aplicación o de nuestro sitio web oficial. Puede encontrar los pasos para cancelar en nuestro centro de preguntas frecuentes en el sitio web del producto.
Lamentablemente, no pudimos localizar su cuenta en el sistema por falta de información. Por lo tanto, le rogamos que se ponga en contacto con nosotros por correo electrónico para que podamos encontrar su cuenta y proceder con el reembolso de los cargos inesperados: help@family-locator.com. ¡Saludos!
Es una estafa,ha mí hijo se le perdió…
Es una estafa,ha mí hijo se le perdió el teléfono el día 1 de enero del 2026 en me ponía que me cobraban 2,99€ no me localizaron el móvil y encima ma hicieron otro cargo de 9,99€ más 8,99€ el día 1, ahora el día 11/1/26 me llega un cargo de 39,99€ es una estafa en toda regla ya que yo no autorice nada,me parece vergonzoso,he ido al banco y no me pueden devolver los cargos yo page el primer cargo y los siguientes cargos me los han hecho por la cara,he tenido que anular la tarjeta del banco para que no me sigan pasando más cobros
1 januari 2026
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos saber que no está satisfecho. Tenga en cuenta que inicialmente pagó una suscripción de prueba de 3 días ($2.99) y posteriormente actualizó su suscripción con nuestra Oferta Especial por $9.99. Esta actualización le otorga acceso a funciones adicionales como alertas de accidentes ilimitadas e informes de conducción detallados, además de una guía paso a paso para un uso más inteligente de la ubicación por $8.99. Se envió a su correo electrónico.
Parece que presionó "Continuar" y no se dio cuenta de que estas son opciones de pago.
Además, nos gustaría destacar que la suscripción que compró se renueva automáticamente a menos que la cancele antes de la fecha de renovación. Esto se indicó tanto al finalizar la compra como en el correo electrónico de confirmación enviado inmediatamente después de la transacción.
Hemos localizado su cuenta correctamente y procesado un reembolso completo del cargo. Su suscripción también ha sido cancelada. Si necesita más ayuda, no dude en contactarnos; estaremos encantados de ayudarle. ¡Saludos cordiales!
Totally unsatisfactory experience
I got involved by mistake - all I wanted was to be able to find a lost ( possibly even stolen ) phone and did not realise what I was getting into - for example that on the website proposed services were already ticked so when one clicked on 'continue' one found that that particular service was taken as accepted; at the end I found myself signed up for three services with three sums of money to pay - and one could only cancel the 'automatic' renewal of the subscription - even if that was agreed expediently I was going to be some €50 out of pocket for a service frankly of little if any use to me. All that was on 6 Jan but I then had written on the site message- board that i wished to withdraw. Today 9 Jan I received an email from'Family Locator' customer services asking me to comment on customer service experience - that had been an email telling me how to go on the site to be able to cancel - yes you've guessed it - but only the automatic renewal !! not the subscription as such. So I told them all and said that a good organisation would respond with immediately offering to cancel - so I said to cancel forthwith - message dated and timed.
I had a brief look at what was being offered as a service - for locating one's family etc - it seemed extraordinarily expensive - in my book only for those with money to burn even for knowing where children are for safety's sake etc IF I could give it NO stars I would have done, as I agree with the comment that all they really want is your email and money - as near a scam as you can get. Thank goodness I didn't fully sign up, so they have had no bank details
6 januari 2026
Review zonder uitnodiging
Antwoord van Family Locator
We’re sorry to hear about your unpleasant experience, and that you find our app not useful, as lots of clients use the service to locate their loved ones and find it very helpful. Please keep in mind that the subscription is set to renew automatically unless cancelled beforehand. This information appeared both on the checkout screen and in the confirmation email sent right after your purchase. We admit that there are some extra options offered; however, they are fully described, and you can dismiss each one while processing the payment. We apologize that you found it confusing. Unfortunately, due to the high workload, the responses might be slightly delayed. Therefore, the system automatically sends an auto-reply with the instructions on how to cancel your subscription plan. Since you did not reply, the system considered it a resolved matter. Additionally, you can find the cancellation steps in our FAQ centre on our product website. Please note that customers have the option to cancel their subscriptions at any time—either directly through the app or via our official website.
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges — help@family-locator.com. Best regards!
Family Locator is a very bad…
Family Locator is a very bad application. It is a scam. The email notification about a registration I was not aware of was sent only to my spam folder. Because of this, four charges were immediately deducted from my bank account. As a result, I also missed the cancellation deadline.
I sent an email to help@family-locator..., but only an automated response replies. I requested the deletion of my registration and subscription and a refund of the deducted amounts. Cancelling the subscription is almost impossible; I can only hope that it was successful.
EVERYONE SHOULD AVOID IT.
I request that all my personal data and my subscription be deleted and that all of my money be fully refunded.
1 januari 2026
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear, that our product didn’t meet your expectations.
Our welcome emails are sent instantly, but they can occasionally be misrouted to the spam or junk folder by your email service provider. Please check those folders, as this filtering happens externally and is not a result of a system error on our end.
According to our system, you’ve purchased a trial Premium subscription. You also upgraded your subscription with our Special Offer at $9.99/month on top. This upgrade grants you access to such extra features as AR search in the crowd and Flight Status sharing. Also, you ordered a "step by step guide to smarter location" for $ 8.99 (one time payment). The terms and pricing for these subscriptions are displayed on a separate offer screen after the main subscription purchase and can be skipped.$0.75 is a test payment that has been returned back to your card.
Our auto prolongation terms are shown on the offer screen before purchasing. You can find the cancellation steps in our FAQ center on our product website.
We truly value our customers and always strive to ensure a positive experience. We have processed a refund for all the charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Me estafaron y se hicieron un cobro…
Me estafaron y se hicieron un cobro tres veces , yo autorice un cobro solo por tres días.
No la recomiendo estafa en toda regla
3 januari 2026
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos saber de su experiencia negativa.
Según nuestro sistema, ha comprado una suscripción Premium de prueba. También actualizó su suscripción con nuestra oferta especial de 9,99 €/mes adicionales. Esta actualización le otorga acceso a funciones adicionales como búsqueda AR entre la multitud y uso compartido del estado del vuelo. Además, ha solicitado una 'guía paso a paso para una ubicación más inteligente' por 8,99 € (pago único). Los términos y precios de estas suscripciones se muestran en una pantalla de oferta separada después de la compra de la suscripción principal y se pueden omitir.
Entendemos su petición, y como la satisfacción del cliente es nuestra prioridad, hemos tramitado el reembolso de los cargos de 9,99€ y 8,99€ y cancelado la suscripción. Dependiendo de su compañía bancaria, el crédito puede demorar entre 5 y 10 días hábiles en aparecer en su cuenta después de que lo emitimos.
STAY FAR AWAY FROM THIS COMPANY!
SAME COMPANY THAT RUNS WELLVERSE.
DO NOT SIGN UP FOR ANY OF THESE OVERPRICED, AUTOCHARGING SUBSCRIPTIONS!
CHEAP FIRST MONTH THEN THEY HIT YOU WITH TRIPLE THE PRICE.
MENTAL HEALTH…YEAH RIGHT!
STAY FAR AWAY FROM WELLVERSE AND THEIR JACKED SUBSCRIPTION FEES!
ITS NOT AN ACTUAL APP AND THEIR CUSTOMER SERVICE IS GARBAGE.
THEY WANT YOUR MONEY, NOTHING ELSE!
20 december 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are really sorry to hear that you have issues with the app! Please note that the name of our service is Family Locator. However, the Wellverse is one of our close partners. We assure you that the correct price was indicated on the checkout page. We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase.
We managed to locate your account in the system. We refunded your charge in full and cancelled your subscription. Please let us know if you require any additional assistance. We'll be happy to assist you. Best wishes!
The app is not working also you guys keep taking money from my account
I try using this app is not working please stop taking money from my account please, the money that you guys took from my account please put it back in my account today or my Bank will take it from your account
19 december 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your unpleasant experience. Please note that the information on how to track your loved ones can be found in the FAQ in the app and on the website. We'll also be happy to explain to you how to use the app if you contact us via email. We’re sorry, but we weren’t able to identify your account in the system because we don’t have enough details. Kindly reach out to us at help@family-locator.com so we can locate your account and assist with your issues. Best regards!
After cancelling Family locator
After cancelling Family locator, and receiving their confirmation they still continue taking money from my account.
Stay away!!!
10 december 2025
Review zonder uitnodiging
Antwoord van Family Locator
We’re very sorry that you’ve encountered this issue. As a reminder, all subscriptions renew automatically unless cancelled beforehand. These details were provided on the checkout page and included in the confirmation email you received after completing the purchase. Please be informed that we managed to locate your account and refunded the payment in full. We also confirm that your subscription was canceled and you will not be charged again.
If there are any other questions or queries, feel free to contact us at help@family-locator.com
Best wishes!
Low form of entrepreneurship
As others have written I thought I'd downloaded a "find my android" app and that I was paying $0.99 for a three day trial. In reality I was charged 154.50 SEK (≈$17) for something for me unuseful before I managed to block the card.
My question to family-locator.com is: Who do you think you fool? ... I mean in the long run? What share of all your disapointed customers do you expect to stay with you? With the way you conduct business you wont rise above the bottom sediment.
(Feeling sorry for U)
11 december 2025
Review zonder uitnodiging
Antwoord van Family Locator
We sincerely apologize for the inconvenience caused with the App.
Please note that the accurate price is displayed on the checkout page. To highlight the benefits of certain plans, we show the per-day rate for each plan, which might cause some confusion. Trial costs $0.99 per day which makes $2.99 for 3 days.
According to our system, you’ve purchased a trial Premium subscription. Also, you ordered a "step by step guide to smarter location" for $8.99. A guide has been sent to your email address after purchase. $0.75 is a test payment that has been returned back to your card.
We truly value our customers and always strive to ensure a positive experience. As customer satisfaction is our priority, we have processed a refund for the charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
I'm paying for the day but not working…
I'm paying for the day but not working this apps 😔 froud
7 december 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your unpleasant experience. Unfortunately, we weren't able to locate your account in the system due to a lack of information. Therefore, we kindly ask you to contact us via email, so that we can find your account and help you in resolving your issues - help@family-locator.com. Best regards!
No es lo q buscaba, ESTAFA
No es lo q buscaba ni lo q esperaba, y tras sls SUSCRIPCIÓN GRATUITA DE 3 DÍAS, te cobran 0,50 tres veces, y 2,99 por una suscripción, no hay ningún modo de cancelar la suscripción y tras mandar ticket y correo solo devuelven 0,50, claramente una estafa,.
denunciado en la OCU y la brigada central de investigación tecnológica.
19 november 2025
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos saber que nuestro producto no cumplió con sus expectativas.
Tenga en cuenta que el precio exacto se muestra en la página de pago. Para resaltar los beneficios de ciertos planes, mostramos la tarifa por día de cada plan, lo que puede causar cierta confusión. 0,50 € es un pago de prueba que se ha devuelto a su tarjeta. Puede encontrar los pasos de cancelación en nuestro centro de preguntas frecuentes en el sitio web de nuestro producto.
Como la satisfacción del cliente es nuestra prioridad, procesamos un reembolso del cargo y cancelamos la suscripción. Dependiendo de su compañía bancaria, el crédito puede demorar entre 5 y 10 días hábiles en aparecer en su cuenta después de que lo emitimos.
ce site est une arnaque il faut…
ce site est une arnaque il faut installé le programme sur le téléphone a suivre ce n'est pas spécifié en fait il sert a rien et il font automatiquement payer 39 euros d'abonnement tous les mois attention de ne pas donner le code de votre carte bancaire
27 november 2025
Review zonder uitnodiging
Antwoord van Family Locator
Nous tenons à nous excuser pour votre expérience désagréable avec l'application.
Veuillez noter que l'application doit être installée sur l'appareil de votre proche et que vous devez être ajouté à son cercle pour suivre sa position. Le consentement des deux parties est requis.
Nos conditions de renouvellement automatique sont affichées sur l'écran de l'offre avant l'achat. Veuillez noter que la suppression de l'application et/ou du compte ne supprime pas automatiquement votre abonnement payant. Malheureusement, nous n'avons pas pu trouver votre compte avec les informations fournies. Veuillez nous contacter à help@family-locator.com afin que nous puissions vous rembourser les frais imprévus.
You deducted money without my…
You deducted money without my permission it was no part of the subscription please refund me my money
25 november 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your negative experience.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
We truly value our customers and always strive to ensure a positive experience. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the monthly charge. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Do not use app.
DO NOT USE THIS APP!!! I had lost my phone, and initially I was lead to believe this was a “find my phone” site, somehow changed to “family locator app”. 18/10/2025 they initially charged me $5.22nzd,(pretty sure it was supposed to be .99c initially, not including foreign exchange), then on the 21/10/2025 they stung me $70.03nzd/$39.99usd, I went to there website to cancel my subscription(super vague website) and there was this little blip(on and off very quickly) on the screen that said my subscription was cancelled(very weird). I even wrote them a email to kindly ask for my subscription to be cancelled. Got an automated generic response. Now you gotta realise that I never obligated to there subscription, but after reading through there terms and condition, they have a trial period then lock you into a subscription automatically.
This is what is known as “dark pattern”/“roach motel”, meaning its “forced continuity” making it virtually impossible to cancel a subscription, making it a subcription trap. So I called my bank they offered me a new card, I declined(but now I know on it’s on the banks record) thinking my subscription is cancelled as there website in response to my email, says “solved”. Come the 22/11/2025, they billed me again, $71.56nzd about $39.99 usd. I was furious I thought my subscription was setteled, but no…. I’ve written them another email, demanding cancellation and termination and refund immediately #727238, and have documented all responses, have spoken to my bank, and if ANYONE is having issues you can get you’re bank to “remove” the “token” for payment to the family app locator. Currently my payment is pending, once it has pended, I will be laying a dispute to get my money back, from family app locator, hopefully other people have had reported similar issues, as the bank can see things I can’t, which could lead to a “investigation”, and could lead the app to be blacklisted. Not happy.
21 november 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry that you had a bad experience!
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. The per-day rate is shown only to highlight the benefits of certain plans compared to others.
We truly value our customers and always strive to ensure a positive experience. We have issued a refund for the monthly charges on your account as per our agreement via email. Please pay attention that it may take up to 5-10 business days for the funds to appear in your bank account.
Vorsicht Betrug
Wir wollten in Belgien am Parkautomat mit Qr Code bezahlen, sollten dann was aufs Handy laden. Und schon hatten wir wohl ein Abo für Family Locator. Ich habe es direkt versucht zu stornieren, funktionierte aber wohl nicht. Nun haben wir eine Rechnung von 53,20€ bekommen. Für eine Sache, die wir überhaupt nicht nutzen, das ist BETRUG!!! Man findet nichts auf der Seite zum kündigen.
18 september 2025
Review zonder uitnodiging
Antwoord van Family Locator
Es tut uns leid, von Ihrer negativen Erfahrung zu hören.
Unsere Bedingungen zur automatischen Verlängerung werden vor dem Kauf auf dem Angebotsbildschirm angezeigt.
Bitte beachten Sie, dass das Löschen der App und/oder des Kontos nicht automatisch Ihr kostenpflichtiges Abonnement beendet. Die Kündigungsschritte finden Sie in unserem FAQ-Center auf unserer Produktwebsite.
Wir verstehen Ihre Anfrage und da die Kundenzufriedenheit für uns oberste Priorität hat, haben wir eine Rückerstattung der monatlichen Gebühr veranlasst und das Abonnement gekündigt. Abhängig von Ihrer Bank kann es nach der Ausstellung 5 bis 10 Werktage dauern, bis die Gutschrift auf Ihrem Konto erscheint.
I thought I canceled this subscription…
I thought I canceled this subscription last December’24
It shows on my apple subscription page that it had been cancelled
They have been deducting the premium amount for a year now (which I thought was a different service)
I finally had to get the bank involved and get a new card(and the hassle now of contacting all merchants for new card)
Only to check the bank today and 7 attempts in a row from APPFAMILY-LOCATOR ON MY NEW CARD
THIS IS NUTS
I have sent an email and nothing no response
24 december 2024
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your negative experience.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
We truly value our customers and always strive to ensure a positive experience. As customer satisfaction is our priority, we have processed a refund for the charges made within the last three months as an exception, and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
CARGOS IMPROCEDENTES
Hola, necesité un servicio de búsqueda por una pérdida de móvil y encontré ésta página, hice el pago de 2,99€ y no me dieron la ubicación, lo digo por perdido, pero luego veo en la cuenta de la tarjeta 3 cargos uno que era el contratado y 2 que no, de 0,50€ y 9,99€. Se lo reclamó y me abonan los 0,50€ el otro dicen que no pueden, cuando es un cargo que nunca solicité de el servicio SOS que me han adjudicado.
Edito este post al reconocer por parte de la empresa el cargo que no solicité de 9,99€ y me lo abonan, lo que habla bien de la empresa.
Esto nos obliga a leer los términos de uso, que aunque sepamos que sólo hemos contratado un producto nos incluyen otro que no y en forma de suscripción.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos saber que nuestro producto no cumplió con sus expectativas.
Tenga en cuenta que nuestra aplicación puede ayudarlo a localizar fácilmente un teléfono perdido si está instalado Family Locator y se han otorgado todos los permisos de ubicación necesarios.
0,50 € es un pago de prueba que se ha devuelto a su tarjeta. El cargo adicional de 9,99 € que mencionaste es por la suscripción de venta adicional, que brinda acceso a funciones adicionales dentro de la aplicación. Los términos y precios de esta suscripción se muestran en una pantalla de oferta separada después de la compra de la suscripción principal y se pueden omitir.
Hemos emitido un reembolso por su pago de 9,99 €. Tenga en cuenta que el reembolso puede tardar entre 5 y 10 días hábiles en aparecer en su cuenta bancaria.
Jeg lastet ned appen for 3 dagers free…
Jeg lastet ned appen for 3 dagers free trial. Ble likevel belaster 3 ganger samme dag som jeg startet prøveperioden. Total belastet de meg USD 13,75. Neste umulig å finne kontakt info til kundeservice. Har nå sendt dem mail og best om at abonnementet avsluttes. Har bedt om at de blokkeres på mitt kredittkort.
1 november 2025
Review zonder uitnodiging
Antwoord van Family Locator
Vi beklager at du hadde en dårlig opplevelse!
Vær oppmerksom på at de nøyaktige planprisene, sammen med vilkårene for automatisk fornyelse, vises på betalingssiden. Prisen per dag vises kun for å fremheve fordelene med visse planer sammenlignet med andre. Tilleggsavgiften du nevnte er for mersalgsabonnementet, som gir tilgang til ekstra funksjoner i appen. Vilkårene og prisene for dette abonnementet vises på en egen tilbudsskjerm etter hovedabonnementskjøpet og kan hoppes over.
Vi setter stor pris på kundene våre og streber alltid etter å sikre en positiv opplevelse. Vi forstår forespørselen din, og siden kundetilfredshet er vår prioritet, har vi behandlet en refusjon for kostnadene og kansellert abonnementet. Avhengig av bankselskapet ditt, kan det ta opptil 5–10 virkedager før kreditten vises på kontoen din etter at vi utstedte den.
Absolute Vorsicht!!!
Absolute Vorsicht!!!
Ich versuche auch seit einem Monat ein „Abo“ zu kündigen, dass ich nie abgeschlossen habe!
Ich kann es auf keiner Plattform kündigen, weil ich keinen Account habe, deswegen habe ich im September eine E-Mail an FamilyLocator geschickt und noch keine Antwort bekommen! Hab heute nochmal eine gesendet, weil ich gerade gesehen habe, dass mir diesen Monat wieder 39,99 abgebucht wurden!
Ich hoffe, es wird endlich bearbeitet! Zahle für nichts!!!!
26 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
Es tut uns leid, von Ihrer negativen Erfahrung zu hören.
Unsere Bedingungen zur automatischen Verlängerung werden vor dem Kauf auf dem Angebotsbildschirm angezeigt.
Bitte beachten Sie, dass das Löschen der App und/oder des Kontos Ihr kostenpflichtiges Abonnement nicht automatisch beendet.
Wir schätzen unsere Kunden wirklich und sind stets bestrebt, ein positives Erlebnis zu gewährleisten. Wir verstehen Ihre Anfrage und da die Kundenzufriedenheit für uns oberste Priorität hat, haben wir eine Rückerstattung für die letzten drei Gebühren veranlasst und das Abonnement gekündigt. Abhängig von Ihrer Bank kann es nach der Ausstellung 5 bis 10 Werktage dauern, bis die Gutschrift auf Ihrem Konto erscheint.
This is a misleading crap app.
This is a misleading crap app.
It states that it can find a lost phone but what it doesn’t tell you is that the app has to be installed on the device being searched for.
I lost my phone and in a panic I signed up for the 2.99 3 day trial which proved fruitless but have been slugged 9.99 for an upgrade to premium and 39.99 for a months subscription.
On the website it states that a 100% refund will be given if the app doesn’t work as required yet when I contacted customer support, I was told I couldn’t get a refund. I have unsubscribed but also have changed bank details as I have read other reviews stating they were charged even after unsubscribing!
I never received confirmation email either.
If I had I would have certainly cancelled before being ripped off $50!!
GeoZilla is the same company so I urge people to avoid these two shonky companies
13 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear, that our product didn’t meet your expectations.
Please note that our app can help you easily locate a lost phone if Family Locator is installed and all necessary location permissions have been granted.
The accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. The per-day rate is shown only to highlight the benefits of certain plans compared to others. The additional charge of $9.99 you mentioned is for the upsell subscription, which provides access to extra features within the app. The terms and pricing for this subscription are displayed on a separate offer screen after the main subscription purchase and can be skipped.
If you purchased through our website, you should have received a welcome email with instructions in your inbox. Please check your Spam and Junk folders if you cannot find it in your inbox.
Contact us at help@family-locator.com so we could refund you for unexpected charges since we could not find your account with provided information.
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