Installerade Family Locator på Android och iPhone. Androiden levererade korrekta positioner ett par timmar och slutade sedan permanent. iPhonen leverear då och då men rejält felaktiga positioner. Fu... Toon meer
Bedrijf heeft geantwoord
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サブスクリプションキャンセルが出来ない。アプリ解約が出来ない。 6,800円引き落とされるのでクレジットカード会社と相談しカードを解約しました。 サブスクリプションキャンセル方法に沿って操作しても登録したはずのパスワードが機能せずリセット依頼フォーム送ったのに無視されてます。規約ではキャンセル依頼から２４時間以内でキャンセル出来るって。約一ヶ月まだ出来ないです。機能しないパスワー... Toon meer
Bedrijf heeft geantwoord
Actualizo nuevamente, la empresa me ha contestado y está todo resuelto. Realmente, puedo decir que han sido rápidos y han solucionado el problema. El mes pasado me cargaron 40 euros, yo no me susc... Toon meer
Bedrijf heeft geantwoord
The app states at the onset that it can locate anyone by their cell phone number????? Actually, no, it cannot locate anyone this way. That is absolute bullshit. The cell phone owner must approve g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Family Locator app keeps your family secure & connected! See the location of all family members on the map and stay in touch with instant messages. In case your loved one gets lost, tapping an SOS button will immediately send you its exact GPS location. Set safe and unsafe zones on the map and get notifications when your loved one leaves or enters park, playground, school, work, university or any other place. Parents Tested Parents Approved (PTPA) award program is recognizing and celebrating great products or services that families love. Family Locator app was tested, evaluated and approved by 70,000 families who used the app in their homes.
Contactgegevens
150 East Palmetto Park Road, Suite 800, FL 33432, Boca Raton, Verenigde Staten
- help@family-locator.com
- family-locator.com
1,5
Zeer slecht
129 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Difficult to cancel/refund
Once I joined, it was extremely difficult to cancel it. They took 4 months of $39.99 even after I cancelled it. More obstacles all simply want to cancel them and waste of time and energy feeling stressed out to fight. In the end I got all refunded. Thank you. Suggestion: make cancellation an easiest one.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry that you had a bad experience!
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
We truly value our customers and always strive to ensure a positive experience. We have processed a refund for the last four charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Paid initial charge before realising it was a scam to obtain money
Paid initial charge before realising this is a scam site. I immediately froze my account with my bank and ensured through them that any future payments would be declined. They attempted to obtain more money over the following days, which fortunately were declined.
Avoid this site like the plague.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are deeply sorry to hear about your negative experience.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. Contact us at help@family-locator.com so we could refund you for unexpected charges since we could not find your account with provided information.
Achtung Betrug
Achtung Betrug!
Ich versuche seit einem Monat ein Abo zu kündigen, das es nicht gibt.
Der Kundenservice hat zwar bisher schnell geantwortet, mein Problem aber nicht gelöst.
Es handelt sich um Abbuchungen von 40,39 Euro!!!
Ich rate ganz dringend von dieser App ab!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
Wir entschuldigen uns aufrichtig für die mit der App verursachten Unannehmlichkeiten.
Wir schätzen unsere Kunden wirklich und sind stets bestrebt, ein positives Erlebnis zu gewährleisten. Wir verstehen Ihre Anfrage und da die Kundenzufriedenheit für uns oberste Priorität hat, haben wir eine Rückerstattung für die letzten beiden Kosten veranlasst und das Abonnement gekündigt. Abhängig von Ihrer Bank kann es nach der Ausstellung 5 bis 10 Werktage dauern, bis die Gutschrift auf Ihrem Konto erscheint.
The company has continued to charge my…
The company has continued to charge my card. It says I have no active subscription though, so I have no way to contact or cancel other than send an email. I will need to close my card when the bank opens tomorrow.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Family Locator
We sincerely apologize for the inconvenience caused with the App.
Our auto prolongation terms are shown on the offer screen before purchasing.
To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription.
If you ordered via Play Store (Android): Go to the Play Store on your device. Then tap on Menu > Subscriptions. Find Family Locator subscription there and disable auto-renew.
If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at Family Locator, go to Subscription Management, and select the subscription you'd like to cancel.
If you have any questions, feel free to contact us at help@family-locator.com , and our team will be happy to assist you with the cancellation since we could not find your account with provided information.
Horrible experiencia Al momento de…
Horrible experiencia Al momento de querer usarla con otro teléfono el cual la aplicación me ofreció que encontraría ese número y antes de pagar me dijo que estaba todo ok, pero después de pagar nunca más me mostró la información, además compré la aplicación por la web y ha sido completamente imposible cancelar, un verdadero desastre de servicio al cliente
30 september 2025
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos saber de su experiencia negativa.
Ten en cuenta que nuestra app no rastrea la ubicación de otras personas sin su consentimiento. Solo podrás ver la ubicación de los usuarios que hayas invitado y que instalen la app e inicien sesión.
Realmente valoramos a nuestros clientes y siempre nos esforzamos por garantizar una experiencia positiva. Entendemos su solicitud y, como la satisfacción del cliente es nuestra prioridad, procesamos un reembolso del cargo y cancelamos la suscripción. Dependiendo de su compañía bancaria, el crédito puede demorar entre 5 y 10 días hábiles en aparecer en su cuenta después de que lo emitimos.
Scam Company
I downloaded this app and realized it was not what I wanted on the first day so I cancelled. This company did not acknowledge my request and has charged me for 3 additional months. I have emailed them several times with no response. They make it impossible to cancel this subscription and will charge you 40 bucks monthly. Stay away from this app !!
30 september 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry that you had a bad experience!
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
We truly value our customers and always strive to ensure a positive experience. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the charges of $39.99 and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
It looks more like a scam
It looks more like a scam. Please stay away from this website and ask for the refund from your bank.
These guys simply disguise a small cost and end up charging you 'Hundreds' of dollars before you notice them.
13 juni 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear, that our product didn’t meet your expectations.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
We understand your request, and as customer satisfaction is our priority, we have processed a refund for the last monthly charge as you requested in the email and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
My daughter had her phone stolen I…
My daughter had her phone stolen I tried to use the app for a one off 2.99 they have taken money 3 times now 39.99 I never subscribed why would I so now I am trying to get a refund this is the worst company and you pretend you are helping people. The app is useless and your customer service is diabolical
14 september 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are deeply sorry to hear about your negative experience.
Please note that the additional charge you mentioned is for the upsell subscription, which provides access to extra features within the app. The terms and pricing for this subscription are displayed on a separate offer screen after the main subscription purchase and can be skipped.
Our auto-renewal terms are displayed on the offer screen prior to purchase.
We truly value our customers and always strive to ensure a positive experience. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the charges of €39.99
and €9.99, and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
I want my money back!!!!!
I was charged $40 for this app and I wasn't even asked about a subscription. The day I downloaded the app it was asking for 2.99 which is no problem. When I went to cancel subscription or to see if there was even a subscription there was nothing shown. So I delete the app thinking I didn't have to worry about anything. Didn't say I was subscribed on my iPhone cloud nothing. Then I get charged $40 for what? I don't even have a receipt of you taking $40 but you did. It shows on my bank statements you charged me for why????? Now you are telling me I can't have my money back!!!!! This is bullshit and I find your app worthless and I want my money back now!!!
11 september 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear, that our product didn’t meet your expectations.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. This subscription was not among your Apple subscriptions since you purchased it on our website directly.
We truly value our customers and always strive to ensure a positive experience. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the last charge. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Charged after I cancelled the subscription…
I thought this was a "find my phone" app. Nope! Not at all. Once I realized it wasn't what I needed, I cancelled the subscription....the same day, July 31st. I thought the ad was misleading for the app but paid the initial $4.00 on July 31st and chalked it up as a loss. Today, I see a charge on my debit card for 39.99. I checked my subscriptions and it shows that this subscription was cancelled on August 20th. I was charged for the entire month of August for an app that was misleading. Save your money and do not fall into the trap on this one.
4 september 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear, that our product didn’t meet your expectations.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. Unfortunately, we could not find your account with provided information. Please contact us at help@family-locator.com so we could refund you for unexpected charges.
I tried this app on a 3 day trial
I tried this app on a 3 day trial. I was told ,€2.99 for 3 days. Within seconds of being charged two more charges for €9.99 were taken from my account. At this stage I blocked the company. This happened 6 days ago and I have emailed the company umpteen times only to receive an automated response. I physically cancelled everything to do with the app on day one and removed it. I have since had 4 attempts to remove €39.99 from my account which thankfully my bank declined.
This is outright theft and the should not be able to get away with it. It's very frustrating when I can't even get to speak to a human to discuss the matter. I am very disappointed and angry.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your negative experience.
Please note that the additional charge you mentioned is for the upsell subscription, which provides access to extra features within the app. The terms and pricing for this subscription are displayed on a separate offer screen after the main subscription purchase and can be skipped.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
There is only one charge of €9.99 on your account. We truly value our customers and always strive to ensure a positive experience. As customer satisfaction is our priority, we have processed a refund for the charge of €9.99 and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Schnelle kompetente Antwort
Schnelle kompetente Antwort und es wird dem Kunden sogar entgegen gekommen obwohl dieser nicht nachgefragt hat! Das heißt schon was in der heutigen Zeit! Von demher 10 Punkte 👍👍👍👍
19 augustus 2025
Review zonder uitnodiging
Antwoord van Family Locator
Vielen Dank, dass Sie uns bewertet haben. Wir freuen uns, dass unser Produkt Ihre Erwartungen erfüllen konnte. Bei weiteren Fragen oder Bedenken können Sie uns jederzeit unter help@family-locator.com kontaktieren.
Watchout this is FRAUD !!!
Watchout this is FRAUD !!!
Deduction of subscription credit card without approval. No reaction but standard email back about there service .
15 augustus 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your negative experience.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. Please contact us at help@family-locator.com so we could refund you for unexpected charges.
Family Locator App uses bait-and-switch billing
Family Locator App has a bait-and-switch charging model. When doing a search for 'find my phone', Family Locator App came up with find your phone for $0.99US. Then by the time I'd put in my credit card details and looked at my credit card account as well as my email account, I discovered that I had been charged $4.99US and the website was trying to force me into a $39.99US subscription. I just closed the internet explorer page. But my credit card was still charged $4.99US. Very sketchy.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Family Locator
We understand your frustration, and we apologize for any confusion caused.
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. The per-day rate is shown only to highlight the benefits of certain plans compared to others. Trial costs $0.99 per day which makes $4.99 for 5 days. We are sorry if this caused confusion.
Conning members of the public with lies _ Familio
It is most unfortunate that this company has recently responded on Trust Pilot to a complaint i made a month or so ago. They even said they refunded me $9.99 and 4.99to make it look like they are honest. What is this compared to the $39.99 which has been taken three times from my credit card without my authority and without me signing up for their lying app which says they find lost phones which is an abominable lie!
25 mei 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are deeply sorry to hear about your negative experience.
Please note that our app can help you easily locate a lost phone if Family Locator is installed and all necessary location permissions have been granted.
As mentioned in our reply to your other review, we have found an account with the email address you provided. According to our system, you have registered on our website on 20th of May. We have canceled your subscription and issued a refund for your payments of $4.99 and $9.99 charged on 20th of May, and $39.99 charged on 25th of May.
If you have another account with us that was registered on 28th of April kindly send us a receipt at help@family-locator.com. We will do our best to resolve your issue and provide reimbursement.
Najhoršia spoločnosť
Najhoršia spoločnosť, účtuje a sťahuje predplatné bez môjho vedomia.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Family Locator
Radi by sme sa ospravedlnili za nepríjemnú skúsenosť s aplikáciou.
Naše podmienky automatického predĺženia sú zobrazené na obrazovke ponuky pred nákupom. Upozorňujeme, že odstránením aplikácie a/alebo účtu sa automaticky neodstráni váš platený odber. Ľutujeme, ale nepodarilo sa nám nájsť váš účet s poskytnutými informáciami. Pošlite nám potvrdenie na adresu help@family-locator.com, aby sme vám mohli vrátiť neočakávané poplatky.
Am demanding refund for unauthorized charges…
Am having the worst time with this company who BTW doesn't register an owner or CEO I cancelled the subscription as they indicated still got charged ....unauthorized charges may
I have provided proof of charges to family locator app support via email for over weeks now and bank disputes , provided bank charges and Google play cancelation confirmation from Google play I don't understand how family locator has my credit card info when I never provided that info on their app I never benefited from this so called service.. Google provided me with a confirmation of the cancelation receipt which I have heavily provided to my bank to dispute on 18th June and July 2025 unauthorized charges provided I uploaded the app may 8th 2025 through Google play and Google play providing confirmation of cancelation 12th of may
Instead family locator as misinformation regarding my subscription matter to my bank and failed to return the unauthorized charges and won't provide me with any info as to why and when I have them my authorized consent . I originally downloaded the app through Google play 8th of May 2025 and canceled and received a confirmation of the cancelation may 12th 2025 via email and family locator still charged my credit card and have violated my privacy and have charged my credit card without ever providing family locator with that information bc I had no intentions to do business with the app
Up date 08/05/2025 the charges to be refunded 39.99 x 2 June 18th and July 18 ..my bank Said 1 refund payment is coming through of the 2 .
12 mei 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your negative experience.
Please pay attention that the only way to register on our website is to enter payment details from the user`s side.
We truly value our customers and always strive to ensure a positive experience. We have processed a refund as per our agreement via email.
Bad app
Bad app. They will take you the money from your account 2 or 3 times a month. I used for one time and they took it one time. After complaining they tried to take more than one time. No recommended
29 juli 2025
Review zonder uitnodiging
Antwoord van Family Locator
We are sorry to hear about your negative experience.
Our auto prolongation terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription.
If you ordered via Play Store (Android): Go to the Play Store on your device. Then tap on Menu > Subscriptions. Find Family Locator subscription there and disable auto-renew.
If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at Family Locator, go to Subscription Management, and select the subscription you'd like to cancel.
Malo
Mal , porque no me han ayudado con mi problema, solo dicen que deje una reseña de cómo ha sido las respuestas del soporte pero no ayudan.
24 juli 2025
Review zonder uitnodiging
Antwoord van Family Locator
Lamentamos saber que nuestro producto no cumplió con sus expectativas.
Nuestros términos de renovación automática se muestran en la pantalla de oferta antes de la compra.
Realmente valoramos a nuestros clientes y siempre nos esforzamos por garantizar una experiencia positiva. Como la satisfacción del cliente es nuestra prioridad, hemos procesado un reembolso por su último cargo.
ATENCION DEDICADA
MUY BUEN SERVICIO Y MEJOR SOPORTE DE ATENCION AL CLIENTE
20 juli 2025
Review zonder uitnodiging
Antwoord van Family Locator
Gracias por calificarnos. Nos alegra mucho que nuestro producto haya cumplido con sus expectativas. Si tiene alguna otra pregunta o inquietud, puede contactarnos en cualquier momento a través de help@family-locator.com.
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