This service was totally unreliable. The courier forgot to pick-up the order and ignored the notes about delivery times and then did not deliver until the afternoon of the following day. We had to ca... Toon meer
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Lees wat reviewers zeggen
Awesome amazed by the services. The delivery was fast but pickup was at the end moment. Don't know yet in which condition the package was delivered but I m amazed by the fast service.
Bedrijf heeft geantwoord
Not happy this parcel was left out the front of my house in the warm sun - anyone could've taken this from my front as I live on a busy street - school holidays lots of interesting people walking arou... Toon meer
Bedrijf heeft geantwoord
Loved the experience from start to finish. The cost for delivering a laptop from Brisbane to Sydney was extreme cost effective compared to the big shipping companies. They gave me an update at every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Contactgegevens
Suite 3/271 Alfred St N, 2060, North Sydney, Australië
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,6
Gemiddeld
513 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Fantastic from start to delivery
From start to delivery, the process was easy and quick. Our parcel was delivered within 8 days from Western Australia to Victoria. We were really impressed.
20 januari 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Customer, Thank you so much for your feedback! We're delighted to hear that your parcel arrived safely and ahead of schedule. Making the shipping process easy and efficient for our customers is exactly what we strive for. We appreciate your business and look forward to serving you again in the future!
Very easy to work with.
14 januari 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Jason, Thanks so much! We're pleased to hear that. We appreciate your support!
Stay away from this company
I would stay away from this company, and I wish I had read their reviews before booking and paying for a service I have not received. Two days later, the parcel is still not collected! No number to call, and they don't respond to emails....
14 januari 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Deon, We sincerely apologise that your parcel was not collected and that you haven't received responses to your emails.
Please ensure you have emailed hello@fastcourier.com.au with your order reference immediately so we can arrange collection or process a refund for the uncompleted service.
Efficient service
Parcel was picked up and delivered on time. Booking process was easy and straightforward.
8 januari 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Lydia, Thanks for your feedback! We're happy everything went smoothly from booking to delivery. We appreciate your support!
Look several weeks to be delivered was…
Look several weeks to be delivered was supposed to be 2-3 days.
8 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Jared, We apologise that your delivery took longer than expected. Carrier timeframes are estimates and can vary due to service limitations, public holidays, and operational factors. We understand this was frustrating when expecting 2-3 day delivery. Thank you for your feedback.
A+ across the board
Everything went smoothly from collection to delivery, even during the busy Christmas/New Year period. Process was simple and package was delivered promptly and
31 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Chris, Thank you! We're delighted everything went smoothly during the busy holiday period. We appreciate your business and look forward to serving you again!
Great service
Fast courier made this transaction so easy. Thanks
24 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Thank you! We're glad we could make it easy for you. We appreciate your business!
I am DISGUSTED in this company!!
I am DISGUSTED in this company!!
I had 2 seperate shipments send through this company and although measured accordingly they have taken it upon themselves to charge me an extra $500 AFTER the shipment had been delivered to the receiver claiming the package was "oversize and over weight".
I have evidence to prove that this is NOT the case and have correct measurements pictured.
They have taken $500 out of my account quoting their "auto-pay" policy - DAYS BEFORE CHRISTMAS leaving my family without.
I will be furthering this as far as I can take it as shamefully you are unable to leave a google review!
STAY AWAY FROM FAST COURIER!!!!!!!!!!!
19 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Charlotte,
We understand your frustration regarding the dimensional adjustment charges applied by the carrier you selected.
As outlined in our terms and conditions accepted at booking, carriers may apply adjustment fees based on verified depot measurements that differ from declared dimensions. However, you have the right to dispute these charges.
To dispute the carrier's measurements, please email hello@fastcourier.com.au with:
- Your order reference numbers
- Photographic evidence of your measurements
- Any other supporting documentation
We will support your dispute with the carrier once the required evidence is provided through the appropriate channels.
Damaged goods
Damaged goods, sent an email to you regarding this without response. Logged claim online, no response
4 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Paul-Thomas, We sincerely apologise that you have not received a response to your damage claim.
Please email your order details to hello@fastcourier.com.au and we will prioritise your claim.
Did what they said they would do.
The ease. The care. The timing. The friendly collecting person. Prompt
18 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Hamish, Thank you! We're delighted everything went smoothly and that our driver provided friendly service. We appreciate your business!
Booked day before but not collected
Booked day before, however was not collected, tracking was non-existent. Re-booked and still not collected, had to call and organise pickup in the end. Lost 2 days production because the machine was not delivered as expected.
11 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Sally, We sincerely apologise for the two failed pickups and resulting production delays. We're sorry the carrier did not meet your required timeframe, especially when it impacted your business operations.
Incredibly quick and easy to book and…
Incredibly quick and easy to book and organise
10 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Josh, Thanks for your feedback! We're glad the booking process was straightforward. We appreciate your support!
TIMELY AND QUICK.
The pickup was timely and the delivery was several days earlier than the original estimate. Only the tracking was not as complete as experienced with other carrier. The system could not always recognise the tracking number.
8 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Howard, Thanks for your review! Great to hear your delivery arrived early. We apologise for the tracking recognition issues and will share this feedback with the carrier to help improve their system.
Fast Couriers actually provides a very…
Fast Couriers actually provides a very slow service. I ordered on the 27 of November and I am still awaiting delivery on the 9th of December.
I have been told repeatedly by customer service that my delivery is due to arrive today but to date it still hasn’t arrived.
I would never recommend this service to another customer!
9 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Robert, We apologise for this unacceptable delay with the carrier you purchased the service with. If your item still has not arrived, please email us your order reference immediately so we can escalate this with them.
Fast Courier takes care of all the work required to deliver packages.
Fast Courier gives you the option of selecting from a provided list of courier companies. You select the company that is appropriate for your needs. You are directed to this company and fill out all the required information and make your payment. Here you have a choice of services. Fast Courier sends you all the relevant paperwork, including the label for the package. Once everything is in process, Fast Courier and the selected company inform you of up-to-date tracking information. For an interstate package, the whole process from pickup from home to delivery took only a week.
3 december 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear John, Thank you for the detailed feedback! We're pleased the process was straightforward and that your interstate package arrived within a week. We appreciate your business and look forward to serving you again!
Easy to organise online
Easy to organise online. Punctual pickup and delivery.
Price within expectations and cheaper than other online websites.
Highly recommended
25 november 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Thank you for your review and recommendation! We are delighted to hear our service was easy to organise, punctual, and competitively priced.
We truly appreciate your business and look forward to serving you again!
Excellent freight company choices
Excellent freight company choices, great price and fast delivery!
18 november 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Mitch, Thank you for your feedback! We're delighted to hear you were happy with our freight options, pricing, and fast delivery.
We appreciate your business and look forward to serving you again!
Budget friendly and reliable..
Budget friendly and reliable... all other quotes were $50 upward and couldn't guarantee overnight delivery although that's what was offered.
19 november 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Thank you for your feedback! We're delighted we could provide you with budget-friendly pricing and reliable overnight delivery.
We appreciate your business and look forward to serving you again!
THE WORST
The worst. Expensive, did not collect on time, did not contact me when they failed to collect, lost my package, and then delivered it to a city three hours away to a shop and left it there - creating a problem for the shop (whose parcel is this and why is it here?), and for me because the item cost $2,000 and was tailor made for me. It found its way back to me thanks to a very caring staffer at the shop making an extra effort to track me down and let me know they had my suit. This company is an absolute DISGRACE. No apology, no follow up, literally zero customer care and literally zero responsibility - they just dumped my expensive suit in a shop 350 kilometres away and left it there like “not my problem.” Use these careless fools at your own risk.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Marty, We sincerely apologise for the terrible experience you had with the carrier service. The failed collection, lack of communication, and delivery to the wrong location 350km away is completely unacceptable, especially for such a valuable and custom item.
We are relieved your suit was eventually returned to you, thanks to the kind efforts of the shop staff. We deeply regret the stress and inconvenience this caused you.
Slow service and bad communication
I requested my package be picked up from my office on Wednesday 12th November. I found out later that day that the courier arrived, came to our office level but didn't come into our office reception area where I had left the package, nor did they call me. I then had to rebook pickup for the following day, Thursday. I was told it would be a 2- business day delivery window, but the package did not arrive at its destination until a week later on Wed 19th November, which was two days after I needed it.
12 november 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Thank you for your feedback. We sincerely apologise for the missed pickup attempt and delivery delays you experienced with the carrier service.
We understand how frustrating this was, especially as your package arrived after it was needed. We appreciate you sharing your experience.
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