Fast Labels Reviews 2.720

Fastlabels is great for me – with the ability to produce custom shaped labels on a range of common substrates that don't require huge production runs to be cost effective. My client love the quality too.

Ordered labels from Fast Labels with an estimated delivery date of Monday 20th April. The very next day, I contacted them to explain I urgently needed the labels by Friday and asked for a refund if this couldn’t be guaranteed.

Instead of issuing a refund, they said they needed to check with management to see what they could do and whether meeting the deadline was possible. Despite this uncertainty, they continued processing the order and sending proofs back and forth, even though I had made it clear the deadline was absolutely critical.

The process then became unnecessarily drawn out, with repeated back-and-forth on proofs. Edits were made to my design (including moving text) without my consent due to their printing requirements, which delayed things further.

On Wednesday, I was told the labels had been printed and would arrive Friday — which is what I needed. However, Friday arrived and no labels were delivered.

When I chased this, I was told the order hadn’t passed quality control — and no one had informed me because they “don’t have capacity” to update customers.

So despite clearly stating I needed the labels by Friday or a refund, they:

- Refused to refund when asked
- Continued processing while unsure they could meet the deadline
- Failed to deliver on the promised date
- Failed to communicate delays

I was left without the labels when I needed them, which has impacted my business.

I would not recommend using this company if you have any kind of deadline. Poor communication and unwillingness to resolve issues early on.

Delivery was very late - and I had paid a surcharge for the fast service. This is not fair or the correct way to treat customers.

Claire made sure the label graphics and resolution was what we wanted. Nothing was too much trouble and the final proof was good to go and the print result perfect.

Excellent.

I've used fast labell now for quite some time. There consistency in quality, customer care and final product delivery is 5 star. There website is also very easy to use. I do find there prices are also very reasonable. I highly recommend anyone that wishes to have quality delivered, then Fast labels should be your choice.

There were two mistakes regarding my order but they resolved the problem very quickly and they took care of everything to resolve it.
Is good that the company acknowledged it.

Great service

Just ordered 4000 labels, the process was super-easy and intuitive. If the labels are as good as the ordering service I'll be well pleased!

HELPFUL AND SUPPORTIVE
There were a couple of issues but everything was sorted out without hassles. There guys over the phone were very helpful.

This is the second time ive used them and this was a reorder of the honey labels. About 3 years apart and they are perfect and the exact same design has last time. I will be reordering in a bout 3 years again.

They were prompt and the job was well done.

Very prompt service, and delivery. Easy to create the labels.

Waited a month for my labels. Finally just asked for a refund because it has taken too long. Definitely need to improve messages from designers to sellers as they don’t come through or sometimes they aren’t clear. Like I said wasted the whole month just to get my labels.

Fantastic customer service and an even better product! Will be re ordering for sure.Thankyou so much

Ordered a week ago and was explicitly assured by their support team that the labels would arrive on Wednesday. They never showed up.

The next day I contacted them again, and another rep confidently promised delivery on Thursday. Still nothing.
When I followed up, all I got was a half-hearted “sorry” and some excuse about why they suddenly couldn’t deliver on a day when I actually needed them. Bit useless as I needed them for Friday’s event. These people are utterly useless. They give firm assurances, then deliver the exact opposite – zero reliability, zero accountability.

“Fast Labels” should be renamed Slow Labels, because speed is clearly not something they understand. This was my first (and last) order with them. Their service is an absolute disgrace and a total waste of time.

I will never use them again, and I strongly recommend everyone avoids this incompetent company like the plague. Terrible first impression? More like a permanent warning to steer clear..

Absolutely outstanding service, couldn’t have been more helpful. Being less than tech savvy my designs weren’t quite right but they were patient and went above and beyond to help alter them. Received today and they look amazing. The fact they are local to me and that I’m supporting a local business is a bonus. Thank you. I will be getting all my future labels from here.

Very happy with my labels and the care taken to check my text

Very quick turnaround and excellent quality