Ordered some pens noting the milestone event to hand out during my friends’ luncheon celebrating my 65th birthday (they will be used to take a quiz to see how well my friends know me). Arrived quickly... Toon meer
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I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, whi... Toon meer
Bedrijf heeft geantwoord
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided b... Toon meer
Bedrijf heeft geantwoord
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pennenwinkel
- ook in
- Kantoorbenodigdheden groothandelaar
- Kantoorbenodigdheden winkel
- Kantoorbenodigdhedenwinkel
Geschreven door het bedrijf
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Contactgegevens
Verenigde Staten
- fastpens.com
4,0
Goed
249 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The service and shipment was very good
The service and shipment was very good. I plan to purchase from you in the future.
1 maart 2023
Very pleased
Pen came out exactly as expected, and got to me quick. Will definitely come back for more.
16 februari 2023
Great assistance on the phone and fast…
Great assistance on the phone and fast production. Sure to make my event a success!
One comment... Please update the email address...
My emails were rejected twice before I called and found out it wasn't correct.
14 februari 2023
Antwoord van Fastpens
Dear Sam,
We're glad the product and service were excellent, our customer's satisfaction is our priority!
We'll send you an email to follow up on your latest request and have it resolved immediately
thank you!
Fast shipping
Fast shipping! Extra care to be sure they were exactly how I wanted them.
27 januari 2023
Fast shipping and reasonable cost
Fast shipping and reasonable cost, however the logo imprint area was far too small-logo was very tiny on the pens
6 januari 2023
Antwoord van Fastpens
Good day Janet,
Thank you for you review. Currently the imprint area of our pens is 60mm x 6mm approximately, it varies from one pen style to another depending on the shape of it.
We do recomend to confirm on the website with the preview provided that the logo will fit your needs, nevertheless, your concerns have been escalated to the development department to take into consideration for further improvements.
Thank you so much for doing business with us!
Great Customer Service
Our logo was going to be an issue so they reached out and helped me find a solution that worked best for both printing and our business! Pens also arrived quickly and earlier than expected.
10 januari 2023
Amazing service
Amazing service, fast turnaround, and quality pens at a quality price. Nothing else I could ask for.
29 december 2022
Great price and quality
Great price and quality. Plus fast shipping. Will purchase again!
15 december 2022
Will come again!
I 100% thought this was either going to be a scam or horrible quality. I am SO impressed with this website and will be ordering again! My order came in about 4 days and looked just like the proof. Everyone loved their pens!
3 december 2022
Great value
Pens seem to write well, price was awesome and received within a few days. What's not to like!
5 december 2022
The pens arrived in a timely fashion…
The pens arrived in a timely fashion and they look even better in person!
5 december 2022
Perfect pen for business or personal.
These pens are great. They write very well, and the ink doesn’t dry up. The style is comfortable, not bulky.
Large or small order, these are great. I will definitely order again.
Excellent customer service.
21 november 2022
Fast and accurate.
4 november 2022
They were fast
They were fast! Looked good. Wish color logo was a bit muted and bigger but overall happy on speed and price and overall look. Just was our small nonprofit needed for an event two weeks away in a crunch.
1 november 2022
Fast shipment
Fast shipment. Print on pens look low quality, a little blurry looking. Weird white shadowing around some of the letters.
14 oktober 2022
Antwoord van Fastpens
Hello Rensita
I apologize for this inconvenience; I will contact you via email to follow up on this.
Antwoord van Fastpens
Dear Customer,
We apologize that our pens did not deliver to your expectations.
After going back on forth with you, it is unfortunate that due to product restrictions we were unable to increase the size.
We hope that perhaps our team’s support to help you solve this was strong and good enough to give us a second chance.
We’d hate for this to be your last impression of us.
Easy process
It was easy to choose, design and order my pens. They were shipped promptly.
19 september 2022
Perfect when ordering last minute expo props
Ordering was user friendly, delivery was very fast, designs were just as shown online. Loved it for a last minute expo prop.
Thanks!
6 oktober 2022
I was so pleasantly surprised that…
I was so pleasantly surprised that Fastpens was just that! I was able to create the design and pay from my mobile device and within 10 minutes! Less than a week later I had beautifully done pens at my door. Would not hesitate to use again.
7 oktober 2022
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