Ordered some pens noting the milestone event to hand out during my friends’ luncheon celebrating my 65th birthday (they will be used to take a quiz to see how well my friends know me). Arrived quickly... Toon meer
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I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, whi... Toon meer
Bedrijf heeft geantwoord
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided b... Toon meer
Bedrijf heeft geantwoord
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pennenwinkel
- ook in
- Kantoorbenodigdheden groothandelaar
- Kantoorbenodigdheden winkel
- Kantoorbenodigdhedenwinkel
Geschreven door het bedrijf
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Contactgegevens
Verenigde Staten
- fastpens.com
4,0
Goed
249 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I didn’t like how the pen came out
I didn’t like how the pen came out. I sent an email inquiring about it and never received a reply.
17 december 2025
I wish I could do 0 star
I wish I could do 0 star, the pens don’t work, it was a waste of money, I regret buying from them
19 oktober 2025
Antwoord van Fastpens
We’re very sorry to hear about your experience, and this is certainly not the quality we strive to deliver. We understand how frustrating this must be. A member of our Customer Service team will be reaching out to you shortly to review what happened and help make this right.
Antwoord van Fastpens
Thank you! We’re glad you had a great experience with us.
The pens write well but feel a bit…
The pens write well but feel a bit inexpensive. Shipping took longer than stated on the website, but the pens arrived in a sturdy box.
4 november 2025
Review zonder uitnodiging
Antwoord van Fastpens
Thank you for your honest feedback. We’re glad to hear the pens write well and arrived securely packaged. We appreciate your comments regarding the feel of the pens and the shipping time, as this helps us continue improving our products and service.
Muy hermosa empresa.
Muy hermosa empresa.. con buenos productos
27 november 2025
Review zonder uitnodiging
Antwoord van Fastpens
¡Muchas gracias por sus amables comentarios! Nos alegra saber que tuvo una buena experiencia y que nuestros productos fueron de su agrado.
Exactly the pens I was looking for
Exactly the pens I was looking for, without having a high "minimum" order. The color is vibrant and the style is comfortable.
26 september 2025
Antwoord van Fastpens
Thank you! We’re so happy the pens were exactly what you were looking for.
Affordable branding
I received this order quickly and it was exactly what I expected.
22 september 2025
Antwoord van Fastpens
Thank you! We’re happy your order arrived fast and turned out just as you expected.
Fast Disappointment
Logo on pens were way too small. Not even legible to someone who doesn’t know the logo. Came in a plastic bag loose and the pens rubbed each others causing scuffs and scratches. Not a pleasant experience.
28 september 2025
Antwoord van Fastpens
We’re very sorry to hear about your experience. That’s not the quality we aim to deliver. Our Customer Service team will reach out to review what happened and find the best way to make this right.
It was not shipped
It was not shipped. It was finally too late. Then I never got a return call
21 september 2025
Antwoord van Fastpens
We truly regret that your order was delayed and you didn’t receive a follow-up call. That’s not the experience we want for our customers. Our Customer Service team will contact you right away to make this right.
cheap but write well
pens write well but feel a little cheap. shipping took longer than the site said but pens arrived in a sturdy box
26 september 2025
Antwoord van Fastpens
Thank you for your feedback. We’re glad you’re happy with how the pens write and appreciate your note about the product feel and shipping time. We’ll use your comments to improve.
I w order did not arrive on time at allas supposed to receive my order on…
I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, which is way past when I needed the items very disappointed.I spoke to someone two different times they said that the order would be going out on thursday, and it would be overnighted.And now they're almost useless to me
19 september 2025
Antwoord van Fastpens
We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it is when an order does not arrive as expected, especially when it was needed by a certain date.
Please know that someone from our team will be reaching out to you shortly to discuss a solution and ensure your concerns are addressed. We truly appreciate your patience and thank you for bringing this to our attention.
Best regards,
Zero communication and SLOW!
Zero communication. Slow. I ordered on the 15th. Website said ship next day. Confirmation email said ship the 19th. I called and asked and was on the phone over 20 minutes, they could not find my order in their system even with the order #. Finally he found it, told me he had no idea when it might ship. I still don't have a shipping confirmation, but I do have a UPS package from an unknown shipper on the way that was sent out on the 24th, but wont be delivered until the 29th. Maybe those are my pens? What a JOKE. Will never order again.
25 september 2025
Review zonder uitnodiging
Antwoord van Fastpens
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how disappointing it is when expectations regarding shipping and communication are not met.
Please know that someone from our team will be reaching out to you shortly to provide a solution. We truly appreciate your patience and thank you for bringing this to our attention.
Best regards,
Great style and quality at a great price
Great style and quality. Also an affordable price
7 september 2025
Antwoord van Fastpens
Thank you for your feedback! We’re thrilled to hear that you’re happy with the style, quality, and value of our products. We look forward to serving you again soon!
Your printing was not good therefore I…
Your printing was not good therefore I could not keep the order.
30 augustus 2025
Antwoord van Fastpens
Hello,
Thank you for your feedback. We are very sorry to hear that the printing on your order did not meet your expectations. Quality is our top priority, and we apologize for this issue.
Someone from our team will be contacting you shortly to review your order and find a solution. We are committed to making sure you are happy with the final product.
Practically perfect!
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided by Fernanda and Nidia when we finally connected via email and phone. I just received my order and it's exactly what I expected. Thank you, ladies!
27 augustus 2025
Antwoord van Fastpens
Hello,
Thank you for your feedback! We are so happy to hear that your order was exactly what you expected and that you had a great experience with our team members, Fernanda and Nidia. We will be sure to pass along your kind words.
We also appreciate you bringing the issues with our website to our attention. Your feedback is invaluable as we work to improve our online ordering process.
We look forward to serving you again in the future!
Great product!
Thank you so much for reaching out prior to sending to make little changes so I would be happy with the product! I love them, good quality, and they write good too!
27 augustus 2025
Antwoord van Fastpens
Hello,
We are so glad to hear you love your new pens! Thank you for the wonderful feedback.
Our team is always happy to make sure every detail is just right so that you are completely satisfied with your order. We appreciate you choosing us and look forward to helping you again soon!
This company took my full color logo…
This company took my full color logo and it was easy to upload. From design to ordering, the process was simple and straightforward.
24 augustus 2025
Antwoord van Fastpens
Hello,
We are so glad to hear that you had a great experience with our process, from uploading your logo to placing your order! We work hard to make the design and ordering steps as straightforward as possible.
Thank you for your wonderful feedback. We appreciate you choosing FastPens and look forward to working with you again in the future.
Great looking pen in all aspects except for writing
Great looking pen in all aspects. Came out exactly as I designed it. As for writability, I'm giving it 4 stars because for a $9+ pen, it should write much smoother. It has gaps in the ink when it writes.
12 augustus 2025
Antwoord van Fastpens
Thank you for your feedback! We’re glad you liked the design of your pen and appreciate your honest comments about the writing experience. We’ll definitely share this with our product team to keep improving. If you’d like, our customer service team can assist you with a replacement or alternative option.
Some of the pens were broken
Some of the pens were broken.
Wish I had more guidance on the setup.
Logo was much smaller than I expected.
If I knew the logo was that small, I would have ordered a different pen.
12 augustus 2025
Antwoord van Fastpens
Thank you for your feedback. I’m really sorry to hear about the pens arriving broken and the logo size not meeting your expectations. Your comments on the setup guidance and logo sizing are very helpful, and we’ll make sure to address them to improve the process going forward.
Someone from our team will be reaching out to you shortly to assist you with this.
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