Ordered some pens noting the milestone event to hand out during my friends’ luncheon celebrating my 65th birthday (they will be used to take a quiz to see how well my friends know me). Arrived quickly... Toon meer
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I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, whi... Toon meer
Bedrijf heeft geantwoord
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided b... Toon meer
Bedrijf heeft geantwoord
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pennenwinkel
- ook in
- Kantoorbenodigdheden groothandelaar
- Kantoorbenodigdheden winkel
- Kantoorbenodigdhedenwinkel
Geschreven door het bedrijf
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Contactgegevens
Verenigde Staten
- fastpens.com
4,0
Goed
249 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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printing on pens is small unclear and…
printing on pens is small unclear and dark, wont be giving these out so the money was completely wasted
7 augustus 2025
Antwoord van Fastpens
We’re very sorry to hear that the print quality on your pens did not meet your expectations. At FastPens, we strive to ensure every order is delivered with the highest standards, and we understand how disappointing this must be.
Someone from our team will be reaching out to you directly to review your order and find the best solution. Thank you for bringing this to our attention — we truly value your feedback.
Proofing is deceptive
Proofing is deceptive, pens looked nothing like image of proof. Customer service would not offer any remedy when pens came and were difficult to read. Never again nor would I recommend .
2 augustus 2025
Antwoord van Fastpens
We’re truly sorry to hear about your experience. We strive to ensure that proofs accurately reflect the final product, and we regret that this wasn’t the case with your order. Someone from our team will be reaching out to you directly to review this matter and work on a solution. Thank you for bringing it to our attention.
The person that received it was really…
The person that received it was really impressed with their gift
1 augustus 2025
Antwoord van Fastpens
We’re so glad to hear that! It makes us very happy to know the gift created such a positive impression. Thank you for sharing this with us
The world Emblem and fast pin group is…
The world Emblem and fast pin group is the best company I have ever seen and to work with.
23 juli 2025
Antwoord van Fastpens
Thank you so much for your amazing compliment! We’re honored to be considered the best and it’s a pleasure working with you.
Great service
Great service! Very easy to customize our pens, and good communication. Process was actually very quick and we got our pens on time for the event.
Will definitely buy again.
18 juli 2025
Antwoord van Fastpens
Thank you so much for your wonderful feedback! We’re delighted to hear that customizing your pens was easy and that our communication and timing met your expectations. It’s great to know the pens arrived on time for your event. We look forward to working with you again soon!
This is a real company
This is a real company! And they are legit! Cheap and ships fast! I ordered 250 custom pens that got here in a week or 2! Shop with confidence
13 juli 2025
Antwoord van Fastpens
You’re very welcome! We truly appreciate your kind words and are thrilled that you had a great experience with us. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help and look forward to working with you again!
Antwoord van Fastpens
Thank you for your feedback! We’re glad you appreciate the quality we provide, even with smaller quantities. We look forward to serving you again!
Antwoord van Fastpens
Thank you for your kind feedback! We’re happy to hear you received fast service and a quality product. We appreciate your support and hope to work with you again soon!
Great customer service
Great customer service - helped me resolve an error (that was MY fault) - still had the pens before my event!
The pens were a hit with my networking friends!
9 juni 2025
Antwoord van Fastpens
Thank you so much for the kind words! We’re glad we could help resolve the issue quickly, and even happier to hear the pens arrived in time and were a hit at your event! We appreciate your trust and look forward to helping with your next project!
Pens The price for a small quantity was…
The price for a small quantity was ideal. Designing my pen was easy to do on the website and the pens looked exactly as I expected. My only disappointment was that I chose a "Dark Red" pen which should be maroon, and the pens are ruby red.
3 juni 2025
Antwoord van Fastpens
Thank you for your detailed feedback! We’re so glad to hear the design process was smooth and that the pens turned out just as expected. We appreciate your note on the color, ‘Dark Red’ can definitely be subjective, and we’ll take this into account to improve clarity on our color options. We're happy the pricing and customization met your needs, and we hope to serve you again soon!
Antwoord van Fastpens
Glad yo uwere happy, hope to serve you again soon!
Antwoord van Fastpens
Thank you for your kind words! We're so happy to hear the pens exceeded your expectations and that your order arrived quickly. We appreciate your support!
I love my new pens!
It was easy to find exactly what I was looking for. The order arrived quickly and the pens look fantastic!
13 mei 2025
Antwoord van Fastpens
That’s what we love to hear! Easy shopping, fast delivery, and pens that wow; thank you for the great feedback!
Easy to use website for quick pens to…
Easy to use website for quick pens to use for advertising. Update: got the basic white & blue pens, write nicely just like bic pens. Thank you again.
29 april 2025
Antwoord van Fastpens
So glad the site made things easy, and that the pens are already helping you promote your brand!
The pens are lovely and they write good…
The pens are lovely and they write good too! The delivery took a little longer than expected, but overall very happy with them and will order again!
26 april 2025
Antwoord van Fastpens
Thank you for your support; we can’t wait to serve you again!
Antwoord van Fastpens
We appreciate your honesty; it helps us improve! We're always happy to adjust sizing on future designs. Thanks for choosing us!
Antwoord van Fastpens
Thank you for the wonderful feedback!
Great value for spending
20 april 2025
Antwoord van Fastpens
Thank you for your feedback! We’re thrilled to hear you feel you got great value. We strive to provide high-quality products at a fair price, and we’re glad that it shows!
Excellent Customer Service
Quick shipping, ensured by correcting an issue that was on my design, that I got the product I was wanting. LOVE my pens!
16 april 2025
Antwoord van Fastpens
Thank you for the fantastic review! We're so glad our team could help ensure your design was just right and that you love your pens!
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