The project took a long time in planning throughout Alfie was great, at redesigning the planned layouts and making sure we found the best option. Eventually guided by the wonderful Ian from Constant H... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had delivery problems with DPD, but Fastwarm were very helpful and customer friendly when I contacted them. They helped to correct the issues and delivery was sorted. Our thanks to Rachel and th... Toon meer
Bedrijf heeft geantwoord
Easy company to buy from. I have placed several orders which have all been quick delivery. The customer service was excellent when I needed to ask questions about the product(s). I would not hesitat... Toon meer
Bedrijf heeft geantwoord
I've been using Fastwarm systems on many occasions and over few years. I'm especially grateful for decoupling mat that allows to simply push loose cable into the grooves. Company always deliver on tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bouwmaterialenwinkel
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
- Bouwwinkel
- Loodgieterwinkel
Info over Fastwarm Underfloor Heating
Geschreven door het bedrijf
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comContactgegevens
Unit 13 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Uitstekend
3K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good product and service.
I’m using Fastwarm product couple of years know I’m Very happy with quality and delivery service with in 24 hours straight to your site, the more important for me and I’m pleased for it is spiking with Mr Dornell for nearly two years and going on every job through floor plans making so easy all my jobs and keeping my customers happy with fast service and Fastwarm heating, Highly recommended to everyone.
20 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your continued support! We’re really pleased to hear you’ve been happy with the quality and 24-hour delivery.
It’s great to know Dornell has been able to support you over the past couple of years and help make your projects run smoothly. We really appreciate your recommendation.
Kind regards,
Team@Fastwarm
Outstanding Technical Support and…
Outstanding Technical Support and Service
I recently engaged with Fastwarm regarding a technical issue and the level of service provided was exemplary from start to finish.
Both Alfie Kidd (Sales) and Toby Drake were highly professional, knowledgeable, and exceptionally amenable throughout. They took the time to properly understand the issue, provided clear and practical guidance, and ensured the matter was resolved efficiently without unnecessary delay.
What stood out in particular was their willingness to engage constructively and supportively — not just providing generic advice, but offering tailored, technically sound solutions with a genuine focus on achieving the right outcome.
It’s increasingly rare to encounter this level of responsiveness and technical competence. I would have no hesitation in recommending Fastwarm to others and will certainly continue to use their products and support going forward.
21 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi David,
Thank you for your detailed feedback! We’re delighted to hear about your positive experience with our technical support.
Alfie and Toby will be especially pleased to know their professionalism and expertise made a difference.
We really appreciate your recommendation and look forward to supporting you again in the future.
Kind regards,
Team@Fastwarm
Great supplier of underfloor heating
Great supplier of underfloor heating, Next day delivery before 4pm can't beat it.
Great products.
13 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your great feedback! We're glad you’re happy with the products and fast delivery. We appreciate your support!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your kind feedback! We’re really pleased to hear that you had a positive experience with our service from start to finish.
We appreciate you taking the time to share your thoughts and hope to serve you again in the future.
Kind regards,
Team@Fastwarm
Returned XP6 boards as one damaged
Returned XP6 boards as one damaged, photo and description of damage sent to customers service, had to chase for a refund, this has taken 3 weeks and I have now found out delivery not refunded as well, another customer service call where I was told no refund for retuned goods, this was pointed out that this return was due to damage, now awaiting delivery refund, hope this is not going to take another 3 weeks, not what I was expecting from this company who usually have good reviews, poor customer service.
21 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi David,
Thank you for your feedback. We’re sorry to hear about your experience and the delay in processing your refund — this is not the level of service we aim to provide.
We can see that your return was raised within the 14 Working-day period and that the item was reported as damaged. We apologise for the confusion regarding the delivery charge and for the need to chase this up.
We can confirm that your order has now been refunded in full, including the delivery charge.
Thank you for your patience while this was resolved, and we appreciate you bringing this to our attention.
Kind regards,
Team@Fastwarm
Been Using this company for some years…
Been Using this company for some years now. Never have an issues. Items always delivered on time. Great stuff if ever an problem.
9 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Oliver,
Thank you for your continued custom and kind feedback! We are pleased to hear that you are consistently satisfied with our service and delivery. We appreciate your support and look forward to working with you again!
Kind regards,
Team@Fastwarm
fast and efficient service
fast and efficient service , this company offers very good prices and goes above and beyond to be helpful.I would like to mention the fantastic delivery service of receiving my package 25 hours after ordering. Really appreciate it
20 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Colin,
Thank you for your 5* feedback! We are glad to hear you were happy with the speed of our service, our pricing, and the level of support provided. We hope to help you again soon!
Kind regards,
Team@Fastwarm
Great service again from Dornell
Great service again from Dornell
Alway fast to respond to all my quotes and orders
Sorted very quickly
16 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your continued support! We are pleased to hear that you are satisfied with our prompt responses and efficient service. We will pass your great feedback onto Dornell!
Kind regards,
Team@Fastwarm
Bought heatmiser kit for UFH
Bought heatmiser kit for UFH. Well packed and a prompt delivery. Can't fault anything. Good price as well. Wouldd definitely recommend.
28 februari 2026
Antwoord van Fastwarm Underfloor Heating
Hi Kiran,
Thank you for your kind feedback. We are pleased to hear that you were satisfied with the packaging, prompt delivery, and pricing. We appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi David,
Thank you for your kind feedback. We are pleased to hear that your order arrived on time and that you are happy with the product!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Victor,
Thank you for your feedback! We're glad you found the website easy to use and that your order arrived just as expected. We appreciate your support and hope to see you again soon!
Kind regards,
Team@Fastwarm
Excellent customer service
We had delivery problems with DPD, but Fastwarm were very helpful and customer friendly when I contacted them. They helped to correct the issues and delivery was sorted. Our thanks to Rachel and the rest of the team.
I have not yet fitted the underfloor heating so I will review that in due course. If it is as good as the customer service then I am sure it will be a very good system.
Thanks Peter Thomas.
10 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Peter,
Thank you, Peter, for taking the time to share your experience. We're sorry to hear there were initial delivery issues, but we're really pleased our team was able to step in and get everything resolved quickly for you. Rachel and the rest of the team will be glad to hear your kind words!
Kind regards,
Team@Fastwarm
Very pleased
Very pleased with the product and service from Fastwarm. Highly recommended. Thank you to the Tech Dept for dealing with my query so well too. Will use again.
9 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Abdul,
Thank you for your 5* review! We're really glad to hear you’re happy with both the product and the service. It’s especially great to know our Tech Team was able to help with your query!
Kind regards,
Team@Fastwarm
I have ordered numerous times now
I have ordered numerous times now
Great dispatch timing,
Excellent delivery service
Always on time if not before
Highly recommend
8 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Mehar,
Thanks for the amazing feedback! We're so pleased everything ran smoothly—from quick dispatch to a reliable delivery experience We look forward to your next order!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Nick,
Thank you for your kind feedback! We’re really glad to hear your order arrived promptly and in good condition. We appreciate your support and hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Amazing service
Amazing service! Very competitive and very helpful would highly recommend them
16 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Steve,
Thank you for your kind feedback. We’re pleased to hear you found our service helpful and competitively priced. Your recommendation is greatly appreciated!
Kind regards,
Team@Fastwarm
Undertile heating.
I've been using Fastwarm systems on many occasions and over few years. I'm especially grateful for decoupling mat that allows to simply push loose cable into the grooves. Company always deliver on time, never had bad experience. They also supply tile adhesive at competitive prices.
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Sam,
Thanks so much for your review and continued support! Great to hear the decoupling mat has been a help and that everything’s been smooth with delivery. We really appreciate you choosing Fastwarm over the years!
Kind regards,
Team@Fastwarm
Easy company to buy from
Easy company to buy from. I have placed several orders which have all been quick delivery. The customer service was excellent when I needed to ask questions about the product(s). I would not hesitate to recommend fastwarm to other clients looking for under floor heating.
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Julie,
Thanks so much for your great review! We are really glad you’ve had a great experience with delivery and support. We appreciate the recommendation and look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Just outstanding
What can I say about this company to truly reflect their outstanding service? From super quick delivery, very competitive pricing, follow up with customer, and the quality of backer boards were all second to none. They are highly recommended.
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Ali,
Thank you so much for your amazing feedback! We’re really pleased to hear you were happy with the delivery speed, pricing, customer service, and the quality of the backer boards.
We truly appreciate your recommendation and look forward to working with you again!
Kind regards,
Team@Fastwarm
Excellent customer service and the…
Excellent customer service and the staff are very knowledgeable.
15 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Phil,
Thanks for your feedback! We’re glad you had a great experience with our knowledgeable team and customer service. We appreciate your support!
Kind regards,
Team@Fastwarm
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