The project took a long time in planning throughout Alfie was great, at redesigning the planned layouts and making sure we found the best option. Eventually guided by the wonderful Ian from Constant H... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had delivery problems with DPD, but Fastwarm were very helpful and customer friendly when I contacted them. They helped to correct the issues and delivery was sorted. Our thanks to Rachel and th... Toon meer
Bedrijf heeft geantwoord
Easy company to buy from. I have placed several orders which have all been quick delivery. The customer service was excellent when I needed to ask questions about the product(s). I would not hesitat... Toon meer
Bedrijf heeft geantwoord
I've been using Fastwarm systems on many occasions and over few years. I'm especially grateful for decoupling mat that allows to simply push loose cable into the grooves. Company always deliver on tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bouwmaterialenwinkel
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
- Bouwwinkel
- Loodgieterwinkel
Info over Fastwarm Underfloor Heating
Geschreven door het bedrijf
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comContactgegevens
Unit 13 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Uitstekend
3K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful advice and excellent service
8 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We’re really pleased you found our service helpful.
We appreciate your support and hope to help again in the future.
Kind regards,
Team@Fastwarm
To the point and very helpful
To the point and very helpful. Great service
9 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Paul,
Thank you for your review! We’re glad you found our service helpful. We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
Absolutely amazing experience
Absolutely amazing experience; it took us a few months to get organised with trades for the work to start and fastwarm especially Dornell were very patient and acted as a true partner on the journey.
8 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi David,
Thank you for your kind review! We’re really glad you had a great experience.
We will pass your feedback on to Dornell—he’ll really appreciate it.
Thanks again for choosing Fastwarm!
Kind regards,
Team@Fastwarm
Reliable, value for money, great quality!
Easy to scroll the website and decide what you want.
31 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Caroline,
Thank you for your 5* review! We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
No baskets or carts needed
Send sketch describe what you want quote back with everything you need -
No baskets and carts involved
8 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Andrew,
Thank you for your feedback! We’re glad you enjoyed the simple, hassle-free process.
Kind regards,
Team@Fastwarm
Speedy personal service
Speedy personal service, no automated answering machines or chat box. Exchanged my wrong order immediately and Alfie in Sales found the correct product in seconds. Despatched with the same efficiency as before which delivered next day. Thanks Fastwarm
8 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We’re glad you appreciated the personal service and that Alfie was able to quickly sort the right product for you. Great to hear everything arrived promptly too!
Kind regards,
Team@Fastwarm
James Parmenter was fantastic
James Parmenter was fantastic, designing my underfloor heating system and guiding me through all the questions I had. He was quick to respond and assist me with my queries. 100% recommend
8 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Amy,
Thank you for your great feedback! We’re so pleased to hear James was able to support you throughout and make the process smooth. We really appreciate the recommendation.
Kind regards,
Team@Fastwarm
Another great experience
As a company we always find Fastwarm a great business to work with, always helpful and knowledgeable with all their products. We wouldn’t go anywhere else for our UFH 👍
8 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Bryan,
Thank you so much for your kind words! We really appreciate your continued trust in Fastwarm. It’s always a pleasure supporting your projects, and we’re glad our team and products have made a positive impact. We look forward to working with you again soon!
Kind regards,
Team@Fastwarm
Great product, good price exceptional service
Great product, at a good price. High quality goods, easy to install. What stood out most was the proactive and on point customer service & support when I did run into a problem.
I'll be using Fastwarm again as very impressed, and happy to recommend.
27 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Nick,
Thank you for your great feedback!
We’re really pleased you’re happy with the quality and ease of installation, and that our support team could help when needed.
We truly appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
10/10
Fast, efficient and reliable service with every order.
Kept up to date throughout, follow up from customer service to ensure we were happy with products. 10/10
25 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your 5* review!
We’re really pleased to hear you found our service fast, efficient, and reliable. It’s great to know our updates and follow-up made a difference. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Great service
Great service, very competitive prices, Sam was very helpful when we altered the design of our build, the new plans and price were turned around quickly, great turn around from paying for the products to delivery to site, I would highly recommend Fastwarm
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi John,
Thank you for your kind review!
We’re glad we could support you with the design changes and get everything sorted quickly. I’ll pass your feedback on to Sam.
Kind regards,
Team@Fastwarm
Second purchase ✨️
Fantastic grate customer service and very helpful
I recently purchased electric underfloor heating kit and wired it up worked first time no drama
This is my second lot
Thanks again
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Tony,
Thank you for your great review and for choosing us again!
We’re really glad everything worked perfectly first time.
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Simon,
Thanks for your feedback! We’re glad the next-day delivery arrived right when you needed it! We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
Keep sending wrong items
Haven't installed the heating yet so can't comment on that. But customer service is useless. First order received was missing two items including the heating mat. Then they sent the wrong mat – wrong size and power. One mistake is understandable but twice is just incompetent.
6 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your review.
We’re very sorry for the issues with your order and the frustration this has caused. Receiving missing items and then an incorrect replacement is not the standard we aim to provide.
While your enquiry came in over the bank holiday when our office was closed, we acted as quickly as possible once we reopened to investigate, arrange the correct items on next-day delivery, and organise collection of the incorrect goods.
We appreciate your patience while we resolved this and hope the replacement items meet your expectations. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
Team@Fastwarm
All relatively straight forward and…
All relatively straight forward and seemed cheaper than other products. As a DIYer doing it for the 1st time, some of the instructions weren't 100% clear to me which is the reason I've gone for 4 star not 5. Not actually turned it on yet but hoping for toasty warm toes soon.
20 maart 2026
Antwoord van Fastwarm Underfloor Heating
HI Simon,
Thanks for your feedback! We’re glad you found everything straightforward and competitively priced.
We appreciate your comments on the instructions and will take that on board to improve them. If you need any help getting set up, feel free to reach out—we’re always happy to assist!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your 5* review! We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Website easy to use
Website easy to use, prices really good
Delivery fast.
Excellent service five stars to little 10 stars +
24 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Sanjay,
Thank you for the fantastic review! We’re delighted you found the website easy to use, appreciated our prices, and received your order quickly.
Kind regards,
Team@Fastwarm
Excellent service and prompt delivery
Excellent service and prompt delivery. Technical support brilliant. Not sure they understood properly my intention but all questions answered. Especially pertinent not to use duct tape retain heating wire in place. Looked up and it decomposes at designed operating temperature with adhesive becoming potentially a fire risk. Not advisable under a laminated floor.
Very satisfied customer
31 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi John,
Thank you for your kind feedback! We’re glad you were happy with the service, delivery, and support. We appreciate your comments and are pleased the safety advice was helpful.
Kind regards,
Team@Fastwarm
Thermostat settings technical support
Fast response to request to call and guided through process patiently and clearly
1 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Doug,
Thank you for your review! We’re glad we could respond quickly and make the process easy to follow. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Amazing service and product!
18 februari 2026
Antwoord van Fastwarm Underfloor Heating
Hi Oliver,
Thank you for you 5* review!
We are pleased to hear you are happy with the product and service.
Kind regards,
Team@Fastwarm
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