I had a technical fault with an installed thermostat. The ease of talking to someone (not AI) and the no hassle ‘here’s a new one’ no quibbling, was a quality service delivered. Totally first rate sup... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I can't rate on the product yet but my customer service experience was outstanding, I could say better than even Amazon. I've been in contact with two individuals and they both were very customer fo... Toon meer
Bedrijf heeft geantwoord
Had our underfloor heating for a little while now. Works perfectly well and we use it on an automatic timer so when we get up our feet are nice and warm straight away. Also helps save energy having... Toon meer
Bedrijf heeft geantwoord
Thank you very much for the sincere and helpful advice regarding my purchase from such a solid, reliable company. The person I spoke with was very helpful and answered all my questions, so I am truly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- ook in
- Bouwmaterialenwinkel
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Loodgieterwinkel
- Verwarmingsapparatuur leverancier
Over Fastwarm Underfloor Heating
Geschreven door het bedrijf
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comContactgegevens
Unit 13 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good and friendly service.
8 juli 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning Mariusz
Thank you for sharing your positive experience. We are pleased to hear you are happy with service received.
We look forward to hearing form you again soon
Kind Regards
Team@FastWarm
Antwoord van Fastwarm Underfloor Heating
Good Morning James
Thank you for taking the time to post your positive experience with Fast Warm. We greatly appreciate your feedback and look forward to hearing from you again soon.
Kind Regards
Team@FastWarm
Antwoord van Fastwarm Underfloor Heating
Good Morning Lisa
Thank you so much for your positive feedback.
We are pleased to hear you are happy with the service received.
We look forward to hearing from you again soon
Kind Regards
Team@FastWarm
Antwoord van Fastwarm Underfloor Heating
Good Afternoon
Thank you for taking the time to post your positive review
Your feedback is greatly appreciated.
We look forward to hearing from you again soon
Kind Regards
Team@FastWarm
Antwoord van Fastwarm Underfloor Heating
Good Afternoon Damian
Thank you for taking the time to post your positive review. We greatly appreciate your feedback.
We are delighted to hear you are happy with the service you have received and look forward to hearing from you again soon.
Kind Regards,
Team @Fastwarm
Antwoord van Fastwarm Underfloor Heating
Good Afternoon
We are glad to hear you were happy with the service you received from our technical support team.
We will be sure to pass over your kind words.
Thank you for your positive review. We look forward to hearing from you again soon.
Kind Regards,
Team @Fastwarm
Wery fast delivery,nice adgesive
22 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Afternoon
Thank you for taking the time to post your positive review.
We greatly appreciate your feedback and look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Jake was incredibly helpful!
Jake was incredibly helpful!
He went through our requirements and advised us on the best solution.
Would definitely recommend!
2 juli 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning Francine
Thank you so much for your 5* positive review.
We are glad to hear you were happy with the service you received from Jake, we will be sure to pass on your kind words to him.
Kind Regards,
Team @Fastwarm
Good service
Ordered product over the phone. The person on phone very helpful and got message when delivery was coming did not take long couple days. No problems
29 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning Gail
We are glad to hear you were happy with the service you received
Thank you so much for taking the time to post your positive review.
We look forward to hearing form you again soon.
Kind Regards,
Team @Fastwarm
Really easy to install
Really easy to install. There were some delivery issues due to the way the pallet was stacked, but customer service resolved everything quickly and sent replacement parts without any hassle.
Update: I don't appreciate being coerced into leaving a good review. After I made the purchase, I was given a call by someone from the team who said, "If you leave us a good review, we will send you out a voucher." After I left the review, I reached out to customer care, and I heard nothing back other than a thank you. Surely this has to be against Trustpilot's policy.
25 maart 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning
Thank you so much for taking the time to post your positive review.
We are glad to hear you were happy with the service you received.
Whilst issues can occur occasionally, we always do our very best to resolve the matter as quickly as possible with minimal impact to our customers.
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Issue sorted.
Awful customer service.
Won't answer calls. Won't respond to emails. Will not buy it again.
An update.
Customer service was able to sort the issue and adjust the order. Updated rating based on overall experience.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Good Afternoon
We're sorry to hear about your experience.
This isn't the level of service we aim to provide. We'd like the opportunity to make this right—please send us a direct message with your name and order details, or email us at Customerservices@fastwarm.com, and we'll investigate this as a priority.
Our opening hours are:
Monday to Thursday - 7am to 6pm
Friday - 7am to 5pm
Kind Regards
Donna Wilder
Operations Manager
Antwoord van Fastwarm Underfloor Heating
Good Morning Peter
Thank you so much for taking the time to post your positive review.
We are glad to hear you were happy with the service you received.
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Had a issue with the local delivery…
Had a issue with the local delivery company not delivering , contacted fastwarm , their customer service (Emma) , got on to it straight away and resent by a different courier to my site by 10am the next day , really impressed with the service . Also product is good too . Thanks again
2 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Good Morning Andrew
Thank you so much for your kind words and 5* review.
Whilst issues can occur occasionally, we always do our very best to resolve the matter as quickly as possible with minimal impact to our customers.
Everyone at Fastwarm tries to go the extra mile for all our customers, so your recognition is most appreciated. We hope to hear from you again soon.
Kind Regards,
Team @Fastwarm
Great Service
Speedy orderring, swift follow up precise delivery great customer service. I would recommend Fastwarm to everyone.
30 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning Paul
Thank you so much for your 5* review. We are pleased to hear you are happy with the service you have received.
We hope to hear from you again soon.
Kind Regards,
Team @Fastwarm
This is really a very nice company to…
This is really a very nice company to deal with. Nothing is too much of a hassle and the response is almost instant. Great advice and support throughout the project. Special thanks to Jake.
2 juli 2026
Antwoord van Fastwarm Underfloor Heating
Good Afternoon
Thank you for your positive 5* Review. We are pleased to hear you are happy with the service we have provided and will be sure to pass over your kind words to Jake.
We hope to hear from you again soon.
Kind Regards
Team@FastWarm
Antwoord van Fastwarm Underfloor Heating
Good Afternoon Arif
Thank you for your kind words. I am glad you have received a pleasant experience. Thank you for ordering with Fastwarm.
We look forward to hearing from you again soon.
Kind regards
Team@Fastwarm
My call was awnserd almost immediately…
My call was awnserd almost immediately by James who knew exactly how to awnser the few questions I had, and put a quote through to me within 2 hours !
29 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Afternoon Paul
Thank you for your 5* review. We are happy and pleased to hear you have received a pleasant experience with us and happy with the service you have received by James, we will be sure to pass on your kind words to him
We look forward to hearing from you again soon
Kind Regards
Team @Fastwarm
This was the most amazing experience…
This was the most amazing experience the most easy order I have done during my renovations and they have managed to change the delivery date for me twice to help my builder getting g the floors ready for the underfloor heating system. Thank you all so much especially Dean and Neil 👏👏👏
30 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Afternoon Heather
We are glad to hear you were happy with the service you received from Dean and Neil. We will be sure to passed on your kind words to them.
Thank you so much for placing your order with Fast Warm.
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Excellent product and service
22 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Afternoon Andrew
Thank you so much for your glowing review.
We are glad to hear you were happy with the service you received
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
very helpful company
I am doing the underfloor heating myself, I found the initial purchase easy, the guys on the end of the phone know their stuff and answer questions quickly, as I have just started I was checking in to make sure at each stage all was good. and get more advice.
29 juni 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning
Thank you so much for taking the time to post your positive review
We greatly appreciate your feedback and look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.