I had a technical fault with an installed thermostat. The ease of talking to someone (not AI) and the no hassle ‘here’s a new one’ no quibbling, was a quality service delivered. Totally first rate sup... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can't rate on the product yet but my customer service experience was outstanding, I could say better than even Amazon. I've been in contact with two individuals and they both were very customer fo... Toon meer
Bedrijf heeft geantwoord
Had our underfloor heating for a little while now. Works perfectly well and we use it on an automatic timer so when we get up our feet are nice and warm straight away. Also helps save energy having... Toon meer
Bedrijf heeft geantwoord
Thank you very much for the sincere and helpful advice regarding my purchase from such a solid, reliable company. The person I spoke with was very helpful and answered all my questions, so I am truly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- ook in
- Bouwmaterialenwinkel
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Loodgieterwinkel
- Verwarmingsapparatuur leverancier
Over Fastwarm Underfloor Heating
Geschreven door het bedrijf
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comContactgegevens
Unit 13 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
These guys deserve 6 stars
These guys deserve 6 start. Great service from A to Z.
We have had some post-install issues, Toby called me 5 minutes after I sent him an email with solution (I was fighting with for couple of days) on the golden plate. Now happy with my UFH
Product probably is as god as everywhere else, but after sale service they provide is just great! Would buy again
22 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you so much for your fantastic review! We're really pleased Toby was able to get your UFH sorted so quickly.
We know how important good after-sales support is, so it's great to hear it made such a difference. Thanks again for your kind words and for choosing us—we really appreciate it!
Kind regards,
Team@Fastwarm
Great service
Great company from start to finish. Service is outstanding.
19 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Glen,
Thank you for your 5* review! We are pleased you are happy with our service. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We are pleased you are happy with the service & product. We hope to serve you again in the future!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your review! We're glad you were happy with our service and appreciate your support.
Kind regards,
Team@Fastwarm
Helpfull service and prompt delivery
3 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Paul,
Thank you for your review! We're glad you found our service helpful and were pleased with the prompt delivery. We appreciate your support!
Kind regards,
Team@Fastwarm
Good supplier for heating parts.
I was updating (joing the modern era) by swapping my programmable but dumb controller/thermostat for an electric underfloor heating circuit, to a smart connectable unit. They had what I needed, all the information on their website and I think the unit actually came in cheaper than the original unit.
7 januari 2026
Antwoord van Fastwarm Underfloor Heating
Hi John,
Thank you for your great review! We're pleased you found the information on our website helpful and that you were able to find the right smart thermostat at a great price. We hope you enjoy the upgrade, and thank you for choosing us!
Kind regards,
Team@Fastwarm
Self levelling compound
Ordering from FastWarm was quick and easy, delivery was on time and communication with customer service was very polite and helpful.
16 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Peter,
Thank you for your kind review! We're delighted to hear that ordering was quick and easy, your delivery arrived on time, and that our customer service team was helpful. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Mr Davidson,
Thank you for your review! We're pleased your order arrived quickly. We hope everything goes smoothly when you fit it, and we're here if you need any help!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your feedback! We're glad you found our website informative and easy to use. We appreciate your support!
Kind regards,
Team@Fastwarm
Under tile membrane
Good service prompt service,staff very helpful when contacted about my delivery.Product good quality and sensibly priced.
9 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi James,
Thank you for your lovely review! We're glad you were happy with our service, found our team helpful, and are pleased with the quality and value of your purchase. We really appreciate your support and hope to see you again soon.
Kind regards,
Team@Fastwarm
Alfie Kidd responded promptly and…
Alfie Kidd responded promptly and answered all questions I had, top man.
15 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Tom,
Thank you for your kind review! We're glad Alfie was able to help and answer all your questions. We really appreciate your feedback!
Kind regards,
Team@Fastwarm
Excellent fast efficient service and…
Excellent fast efficient service and delivery . Great advice and support
14 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Sharon,
Thank you for your great feedback! We're so pleased you were happy with our service, delivery, and support. We really appreciate your review and hope to help you again soon.
Kind regards,
Team@Fastwarm
Its first time I have dealt with this…
Its first time I have dealt with this company and the purchase was promptly delivered I haven’t installed the product yet
25 juni 2026
Antwoord van Fastwarm Underfloor Heating
Hi Sureshkumar,
Thank you for choosing us for your first purchase! We're glad your order arrived promptly. We hope the installation goes smoothly, and if you need any help, we're always here to assist!
Kind regards,
Team@Fastwarm
Good Service and after Sales service
Good Service and after Sales service. Very Happy with them and will use again
6 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Pradeep,
Thank you for your kind words! We're so pleased you're happy with our service and after-sales support. We really appreciate your feedback and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
We always use this company for the…
We always use this company for the heating for our garden rooms and extensions. The quotes are always really quick, they dispatch fast and the product is easy to install and great value for money.
Garden Castles
13 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Daz,
Thank you for your great review! We're so pleased to hear you keep choosing us for your projects and that you're happy with our quick quotes, fast delivery, and easy-to-install products.
We really appreciate your continued support and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
Customer service level 1000
I ordered an electric UFH and while fitting it I managed to cut the wires. So I called them. It was the best customer service experience I EVER had. It was a master class in how this should be dealt with.
- an AI agent answered
- I asked for a human
- 10 seconds later a human replied
- I explained the situation
- The person said "Would you like a replacement? Shall I send it to the same address?"
- I said yes
- They shipped it for next day delivery
Under 2 minutes the whole situation was resolved, I gave the minimal details. They had all my info from the phone number I called from. wow!
Bravo!
13 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Adrian,
Thank you so much for your amazing review!
We're really pleased we could get everything sorted quickly and make the process as easy as possible. Your kind words mean a lot to the team, and we truly appreciate your support. Thanks again!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Susan,
Thank you for your kind review! We're glad we could sort your problem quickly. We appreciate your support and look forward to serving you again soon!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Good Morning Paul
We are glad to hear you were happy with the service you received from our customer service team and technical support.
We will be sure to pass on your kind words
Thank you so much for taking the time to post your positive review
Kind Regards,
Team @Fastwarm
Ordering straight forward and parts…
Ordering straight forward and parts have been Turning up promptly.
Very good service and updated with delivery times.
1 juli 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning Paul
Thank you for your kind words on the service you've received from our team
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Great people great service
I saw them at the nec trade show. The display was fantastic and very informative. I then used the online quote function to see what it would cost and was really easy. I then got and email from Alfie with the quote. A few days later Alfie made contact to check if I needed anything more. I then called in a few days later and worked through the area m² with Alfie who then adjusted the quote and items required to lay the floor. He was ace and listen to what I was looking for. I then let Alfie know I need the delicery in 2 days time latest and he said it would be with me next day. This is great customer service and Alfie is a credit to fastwarm. Great people great service.
MDM
8 juli 2026
Antwoord van Fastwarm Underfloor Heating
Good Morning
Thank you so much for taking the time to post your positive experience with FastWarm.
We are glad to hear you were happy with the service you received from Alfie. We will be sure to pass on your kind words to him.
We would like to take this opportunity to thank you for your custom and look forward to hearing from you again soon.
Kind regards
Team@Fastwarm
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