I had a technical fault with an installed thermostat. The ease of talking to someone (not AI) and the no hassle ‘here’s a new one’ no quibbling, was a quality service delivered. Totally first rate sup... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can't rate on the product yet but my customer service experience was outstanding, I could say better than even Amazon. I've been in contact with two individuals and they both were very customer fo... Toon meer
Bedrijf heeft geantwoord
Had our underfloor heating for a little while now. Works perfectly well and we use it on an automatic timer so when we get up our feet are nice and warm straight away. Also helps save energy having... Toon meer
Bedrijf heeft geantwoord
Thank you very much for the sincere and helpful advice regarding my purchase from such a solid, reliable company. The person I spoke with was very helpful and answered all my questions, so I am truly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- ook in
- Bouwmaterialenwinkel
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Loodgieterwinkel
- Verwarmingsapparatuur leverancier
Over Fastwarm Underfloor Heating
Geschreven door het bedrijf
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comContactgegevens
Unit 13 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
There’s a reason we always come back to…
There’s a reason we always come back to the guys in Basildon ⭐️⭐️⭐️⭐️⭐️
3 augustus 2026
Antwoord van Fastwarm Underfloor Heating
Hi Chris,
Thank you for your continued support! We really appreciate your 5-star review and look forward to seeing you again soon!
Kind regards,
Team@Fastwarm
Jake knew the products I was after well…
Jake knew the products I was after well and answered all questions I had, placed the order efficiently and the order was received within a couple of days. There was one faulty item and replacement has been immediately arranged. Great service
3 augustus 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Steven,
Thank you for your great review! We're so pleased Jake was able to help and make the ordering process easy. We're also glad we could quickly sort the replacement for the faulty item. We really appreciate your feedback and look forward to helping you again.
Kind regards,
Team@Fastwarm
Swift delivery of correct items
Arrived ahead of date predicted on website, but was correctly advised online by delivery firm very swift delivery of the right items.
31 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Caroline,
Thank you for your great review! We're pleased your order arrived earlier than expected and that you were kept informed throughout the delivery. We appreciate your feedback and hope to serve you again soon.
Kind regards,
Team@Fastwarm
Very poor customer service
Item delivered damaged when reported no response. Very poor customer service
28 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Elizabeth,
Thank you for your feedback. We're sorry to hear you're disappointed.
We have spoken with you regarding your concerns and requested photographs of the damaged boards so that we could investigate the issue and send some replacement boards to you. Unfortunately, we have not yet received the requested images, so are unable to proceed with the replacements.
As soon as we receive the photos, we'll review them promptly and work with you to reach a resolution.
Kind regards,
Team@Fastwarm
Keep the good work
Online service but the confusion is that they did mention the delivery times...
31 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Dony,
Thank you for your feedback. We're pleased you were happy with our online service. We're sorry for any confusion regarding the delivery times and appreciate your comments.
Kind regards,
Team@Fastwarm
quick and reliable as usuall
8 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your review! We're glad to hear you found our service quick and reliable. We really appreciate your continued support and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Kirstin,
Thank you for your 5* review. We hope to serve you again soon!
Kind regards,
Team@Fastwarm
Great customer service
Great customer service, great technical help.
Yet to be installed but I am impressed with the company so far
13 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Rosemary
Thank you for your great review! We're pleased to hear you've been happy with our customer service and technical support.
We hope the installation goes well, and if you need anything, we're here to help!
Kind regards,
Team@Fastwarm
Excellent service
Excellent service, and prompt delivery service. I will definitely purchase from this company again.
21 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Paul,
Thank you so much for your kind review! We're glad you were happy with our service and delivery. We look forward to serving you again soon!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Karleen,
Thank you for your kind words! We're glad you were happy with our service. We really appreciate your support and look forward to helping you again.
Kind regards,
Team@Fastwarm
I ordered self levelling screed
I ordered self levelling screed, it was so easy, the calculator was very easy to use. The whole experience was great. The price was great very reasonable and the postage to Shetland was as well.
I will certainly use this company again.
28 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Graham,
Thank you for your great review! We're glad you found the website/calculator easy to use and that you were happy with our prices and delivery. We really appreciate your support and look forward to serving you again.
Kind regards,
Team@Fastwarm
Got served by Harry who was…
Got served by Harry who was professional and new what he was taking about , great service
14 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Steve,
Thank you for your great review. We're so pleased to hear Harry provided professional and knowledgeable service. We'll be sure to pass on your kind comments to him. We really appreciate your feedback and hope to see you again soon.
Kind regards,
Team@Fastwarm
Excellent company to deal with
Excellent company to deal with, very professional. This is the second time we have used them for our underfloor heating. Very helpful and knowledgeable.
27 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Amanda,
Thank you for your kind review and for choosing us again. We're really pleased to hear you were happy with our service. Your support means a lot to us, and we look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Ordered some self levelling
Ordered some self levelling. Had the delivery date.
Some bags got damaged in transit (2)
They emailed before the delivery and sent 2 fresh bags on a next day delivery.
I know transit damage isn’t their fault. Yet they went a step further to insure I had my materials the next day with fresh bags. Even after this I would certainly use and recommend again
18 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your fantastic review! We're sorry a couple of bags were damaged in transit, but we're pleased we could get replacement bags to you quickly. We really appreciate your understanding and recommendation, and we look forward to helping you again in the future.
Kind regards,
Team@Fastwarm
Good company to deal with good…
Good company to deal with good communication good products very helpful
17 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Stephen,
Thank you for your kind review! We're glad you were happy with our communication, products and service. We really appreciate your support and look forward to helping you again.
Kind regards,
Team@Fastwarm
Brilliant company to deal with
Brilliant company to deal with. When I need product fast the always deliver, won’t be using anyone else when service and products are this good
16 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi Christopher,
Thank you for your fantastic review! We're so pleased to hear you're happy with our products and service. Your support means a lot to us, and we look forward to helping you again soon.
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your lovely review! We're glad your order arrived quickly and that you were happy with the packaging and communication. We hope to see you again soon!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Colin,
Thank you for your kind review! We're so pleased you were happy with our service and found our staff helpful. We hope to see you again soon!
Kind regards,
Team@Fastwarm
Great service very fast and efficient
Great service very fast and efficient. Ablento collect same day. Harry was very helpful and knowledgeable. Thank you.
23 juli 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We're glad you were happy with our fast service. We'll make sure Harry sees your lovely feedback. Thanks again, and we hope to help you again soon!
Kind regards,
Team@Fastwarm
One of the best companies ive had the…
One of the best companies ive had the pleasure to deal with. Great prices , fast shipping and brilliant customer service with any technical questions you may have. 5*
20 juli 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us.
We really appreciate your comments about our prices, delivery and customer service. Thanks again for choosing us, and we look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
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