I needed a custom bouquet of flowers ordered for a friend who was going through an difficult time and feyi’s customer service team did an incredible job of making sure the order was designed as requ... Toon meer
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I specifically bought this bouquet for the colours and the lily pictured on the website, but it looked quite a lot different in real life. I know it says on the website that some of the stems are swit... Toon meer
Late delivery and when I emailed to find out if fresh flowers could be sent I had no reply. They also looked droopy and some brown due to being in a box for 48 hours.
Every idea Feyi brings to the table is fresh, fun and honestly beautiful. I like to stock up and it's always a nice touch when I gift their bouquets to loved ones. Every touch is well thought out an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our vision is to modernise the flower delivery experience, breaking free from outdated norms and dull traditions that have dominated the industry for too long. We offer a fresh, unique concept that's vibrant, enjoyable, and highly shareable, setting us apart from the rest.
Contactgegevens
CHARRINGTON COURT , RM1 1TF , ROMFORD, Verenigd Koninkrijk
- hello@feyi.co.uk
- feyi.co.uk
3,9
Goed
70 reviews
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Was supper excited to receive some Feyi…
Was supper excited to receive some Feyi flowers for my birthday but was so disappointed with the flowers I received. Some of the roses I received were already wilted and on top of that there was an issue with the delivery. I was also surprised with the size of the bouquet, for £40 I was expecting something much greater in size and quality. I’d recommend if you buy, to purchase in person.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Feyi
Hi Nicole, Thank you for reaching out to us, and I’m truly sorry to hear about your experience with your recent order. We strive to provide high-quality bouquets, and it’s clear we fell short in your case.
To make this right, could you please provide your order number? This will help us investigate the issues you encountered with the wilted roses, delivery problems, and bouquet size. Your feedback is invaluable in helping us improve our services.
Once again, I apologise for the disappointment on your special day. We appreciate your understanding and look forward to resolving this for you.
Georgia x
Outstanding quality flowers for my friends
This was a gift for two friends that deserved some flowers to cheer them up, and Feyi flowers delivered the freshest and most beautiful bouquet. I would highly rate the service and flowers 10/10. professional and reliable delivery as well.
24 september 2024
Birthday flowers arrived 2 days later…
Birthday flowers arrived 2 days later and came damaged not happy at all.
17 september 2024
Antwoord van Feyi
I’m really sorry to hear your order wasn’t delivered as expected. We use Royal Mail for next-day delivery, but unfortunately, once the flowers leave our hands, we have limited control over the process. I can see that delivery was attempted the next day but they've added that no one was home which is why it was delivered the day after.
That being said, I completely understand how frustrating this must be, and I sincerely apologise for the inconvenience. We'd love to make this right so please email us at hellp@feyi.co.uk
10/10 on everything
There is no florist like FeYi flowers! The most beautiful flowers and wrapping. I’ve ordered a few times now from them, both for myself and as gifts, and they have been perfect everytime! The flowers always arrive in amazing condition and last well over a week! I’ve also emailed asking them a few questions about delivery etc. and they’re always so quick to respond and super helpful! 10/10 on everything! I can’t wait to order more as gifts! Would 100% recommend!
10 augustus 2024
Antwoord van Feyi
Thank you for your review!
Ordered the wild bouquet and absolutely…
Ordered the wild bouquet and absolutely loved it! the floral arrangement and wrapping is so cute, and makes the perfect gift! would definitely recommend!!
29 augustus 2024
Antwoord van Feyi
Thank you for your review!
Amazing flowers I had ordered for my…
Amazing flowers I had ordered for my friend, so so beautiful, she absolutely loved them! The service from FeYi is always 10/10, efficient and reliable. There is no other florist company that offers this personal touch and quality. I would definitely recommend!
4 september 2024
Antwoord van Feyi
Thank you for your review!
gorgeous flowers !!!
I ordered a bouquet from Feyi Flowers recently and I’m super happy with how everything turned out. The flowers arrived on time and looked just like they did on the website so pretty! The blooms lasted over a week which was awesome. Definitely recommend if you want to send a beautiful gift!
10 augustus 2024
Antwoord van Feyi
Thank you for your review!
Flowers arrived wilted
This product has a lovely idea and concept, but unfortunately, the execution fell short. While the flowers appeared fine in the box, they began drooping immediately after being taken out, suggesting they weren't the freshest. This was disappointing, especially since I purchased them as a gift, and it's disheartening to give flowers that look half-wilted. On a positive note, the wrapping is beautifully done, which adds a nice touch to the presentation.
Another downside was the lack of tracking information for the delivery. In an age where most packages come with tracking, this is a minor but significant detail that should be addressed. Overall, the concept is great, but the quality of the flowers and the delivery experience need improvement to match the beautiful packaging.
31 juli 2024
Antwoord van Feyi
Hi Lila,
Thank you for your feedback. We're sorry to hear that your experience with our flowers didn’t meet your expectations, this is as disappointing for you as it is for us. We pick out all our flowers the day of shipment to make sure they are the freshest possible.
The issue with the flowers may have been affected by recent weather conditions, which can occasionally impact their freshness during transit. We also understand your concerns about the tracking information—it's possible that the tracking details may have ended up in your junk or spam folder, but we’ll review our processes to ensure this doesn’t happen in the future.
We’d love the opportunity to make this right for you. We’ll be reaching out to you privately to discuss how we can address the situation and ensure your next experience with us is a positive one.
Thank you for bringing this to our attention, and we're really sorry this happened!
Antwoord van Feyi
Thank you for your review!
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