Had a very difficult connection issue to sort out. Spoke to Jack who stayed on the phone with me while I followed his instructions on how to isolate the problem - turns out to be a faulty Phone batter... Toon meer
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Lees wat reviewers zeggen
I spoke to John this morning and he was very helpful indeed. I have been pressurised by a very aggressive EE salesman to transfer my broadband facility to them and he even contacted Fibrus and genera... Toon meer
Great service when trouble shooting issues, no faff, no having to decline offers of a "Free" subscriptions or additional TV packages, just straight to the point support. I'm happy with speeds and... Toon meer
Had a really good experience getting my landline connection up and runing again. My call was taken by Lauren who was very helpful and knew exactly how to reset my connection. It was all sorted quickly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
20K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The installation went well but the…
The installation went well but the broadband does not cover all rooms in the house.
I have tried to call Fibrus but couldn’t get to speak to anyone. I licked for someone to call back but no one ever has.
23 september 2026
Antwoord van Fibrus
Hello Elizabeth
We’re glad to hear your installation went well, although we’re sorry that you’re experiencing issues with broadband coverage throughout your home.
We also apologise for the delay in receiving your requested callback. This isn’t the experience we want for our customers, and we understand the frustration this will have caused.
If the coverage issue is still ongoing please reach out to our customer service team again and who’ll be able to investigate the coverage issue and see what we can do to resolve the matter for you.
Kind Regards,
Customer Experience Team
Really easy to set up
Really easy to set up. The telephone call person and the installer were helpful and sorted everything quickly and efficiently.
30 september 2026
Antwoord van Fibrus
Hello Jacqui
Thank you for your lovely 5-star review. ⭐ We’re pleased to hear you had such a smooth experience from the initial phone call through to installation. We really appreciate your kind feedback about our team. 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Mandy
Thank you for your 5-star review. We’re very pleased to hear you had such a positive experience and found our service professional throughout. We really appreciate your kind feedback. 😊
Kind Regards,
Customer Experience Team
01 10 2026
01 10 2026. Just installed and going great. Easy transfer over. Great value and would recommend.
30 september 2026
Antwoord van Fibrus
Hello Jon
Thanks for the brilliant feedback! ⭐ It’s great to hear you had an easy transfer and are already enjoying your new Fibrus service. We’re delighted you’re happy with the value and appreciate your recommendation! 😊
Kind Regards,
Customer Experience Team
Slower signal than ee
23 september 2026
Antwoord van Fibrus
Hello
We’re sorry to hear that you’ve found the connection slower than expected. This certainly isn’t the experience we want for our customers, and we’d appreciate the opportunity to look into this for you. Please get in touch with our Customer Services team so we can investigate and help get things working as they should.
Kind Regards,
Customer Experience Team
Different Stories between Salesman and Installers
I have nor problems with the speed of Broadband or the price. But I had two issues with the changeover process : (1) the salesman told me a different story about taking over my existing BT service than the installers did, which could have resulted in unnecessary extra holes and paraphernalia (2) the installers were in such a rush to get away to their next job that they didn't clear away all the previous BT equipment and left everything in a jumble of wiring for me to try and figure out what stayed and what had to get shipped back to BT.
30 september 2026
Antwoord van Fibrus
Hello Allan
We’re really pleased to hear that you’re happy with the speed and value of your Fibrus service. That said, we’re sorry that your changeover experience wasn’t as smooth as expected. We understand how frustrating it must have been to receive conflicting information and then being unsure which equipment to send back to your previous provider. We sincerely apologise for the inconvenience and appreciate your honest feedback, which helps us to improve the customer experience.
Kind Regards,
Customer Experience Team
Right from the moment I decided to go…
Right from the moment I decided to go for fibrus, the service was excellent. I was informed of the likely timescale and every stage of the procedure was "painless". I was kept informed at every stage. When the team came to install the poles and also the team who actually installed the line and equipment, they were friendly, efficient and I encountered no issues whatsoever. The workmanship was expertly carried out at every stage with virtually no s
Disruption and the personnel were clean and tidy at all times. All in all, a very pleasant experience throughout
30 september 2026
Antwoord van Fibrus
Hello Raymond
Thank you for your wonderful 5-star review! ⭐ We’re thrilled to hear you had such a positive experience from the initial order right through to installation. We really appreciate your kind comments about our communication, workmanship and friendly teams. Welcome to Fibrus! 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hello Alan
Thank you for the fantastic 5-star review! ⭐ We’re delighted to hear everything went smoothly and that our engineers were polite and professional.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Elizabeth
It’s great to hear that everything went smoothly and you were happy with the service. We really appreciate you taking the time to share your experience. 😊
Kind Regards,
Customer Experience Team
The person I spoke to was called Zak…
The person I spoke to was called Zak and he was most helpful and polite on the call. I think he went above and beyond for my query.
I like Fibus and as yet I never had any trouble. I have told my family about it , but I forgot I could have had a voucher for each referral. I shall continue to recommend Fibus.
1 oktober 2026
Antwoord van Fibrus
Hey Carole
Thanks so much for your lovely feedback. 😊 We’re thrilled to hear Zak provided such excellent service and went the extra mile to help you. Your continued support and recommendations to family mean a lot to us. We’ll make sure Zak receives your brilliant feedback.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Colin
We’re sorry to hear that you’re having trouble with the ITVX app on your Smart TV, especially as you asked the engineer to check that everything was working. As your other services are working correctly, the issue may be specific to the ITVX app.
We’d recommend restarting your Smart TV and checking that both the TV software and ITVX app are fully up to date. You can also try uninstalling the ITVX app, restarting your TV, then downloading and reinstalling it from your TV’s app store before signing back in.
We sincerely apologise for the inconvenience and frustration caused. If you’re still experiencing issues after trying these steps, please don’t hesitate to contact our Customer Services team, who will be happy to check your connection and offer any further support we can.
Kind Regards,
Customer Experience Team
The engineers arrived and commenced the…
The engineers arrived and commenced the installation. They were very professional in the set up. However I have two televisions with a Sky Q box and a small Q box One of the TVs kept dropping out stating a network connection fault the other stating a Q box fault. As a consequence I have no second TV working.
I would like a Fibrus engineer to call out to check the installation.
29 september 2026
Antwoord van Fibrus
Hi Barrie
Thank you for your feedback. We’re glad the installation itself was carried out professionally, but we’re sorry to hear about the issues with your Sky Q boxes. Please contact our Customer Service team so we can investigate the connection issue and provide further assistance with the technical issue.
Kind Regards,
Customer Experience Team
Staff very helpful and showed…
Staff very helpful and showed compassion as it was my late husband's 1st death anniversary 💔
24 september 2026
Antwoord van Fibrus
Hi John
Thank you for your kind review. We’re truly sorry for your loss and understand that the first anniversary can be an especially difficult time. We’re glad our team were able to show compassion and provide the support you needed. Please accept our heartfelt condolences.
Kind Regards,
Customer Experience Team
I rang about a connection issue and…
I rang about a connection issue and within a week I had all new updated equipment installed. The installation was done when they said they would do it. Staff on phone and installer was very pleasant, helpful and professional. Great service from start to finish.
Thank you so much.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hello Michelle
Thanks for the brilliant feedback. We’re so pleased we could get your connection issue sorted and your updated equipment installed so quickly. It’s great to hear our team provided friendly and professional support from start to finish. We really appreciate your kind words! 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Kris
Thanks for the great feedback! 😊 We’re pleased to hear you had a quick and positive experience with us. We really appreciate your support.
Kind Regards,
Customer Experience Team
It is a good broadband but took a while…
It is a good broadband but took a while for the telephone to be connected that was the only fault that we had.
16 september 2026
Antwoord van Fibrus
Hi Robert
Thank you for your honest feedback, we’re pleased to hear you’re happy with your broadband service. We’re sorry the telephone number porting took a little longer than expected, but we appreciate your patience while this was sorted. We hope everything continues to run smoothly from here. 😊
Kind Regards,
Customer Experience Team
Very very impressed
Very very impressed and pleased with the communication. Excellent
29 september 2026
Antwoord van Fibrus
Hey David
Thank you for the fantastic 5-star review. ⭐ We’re delighted to hear you were so impressed with the excellent service and the communications you received from Fibrus. 😊
Kind Regards,
Customer Experience Team
Quick and easy only took engineers 2…
Quick and easy only took engineers 2 hours to fit and set up including I pads too
10 september 2026
Antwoord van Fibrus
Hey Joseph
Thank you for your lovely review! ⭐ We’re so pleased the engineers provided a quick and efficient installation while also taking the time to help get your devices set up. We really appreciate your feedback. 😊
Kind Regards,
Customer Experience Team
Customer service great
Customer service great, answered straight away, without being put on hold for an entirely, great to hear a local accent. Conor was patient, friendly, knowledgeable and took me through everything.
Over 30 years ago we took a broadband contract out with the Post Office, they sold out to Shell, who then sold out TALKTALK, and with each change of owner the customer servive got considerably worse.
30 years of loyalty and always paying on time. Last month for first time ever, it slipped my mind- we're all human- and paid the bill a week late. On this month's bill I was charged a late payment fee. I contacted TALKTALK to query this- I put my hands up, my mistake, but the customer service was shocking. The agent's attitude was appalling, it soon changed when I said I wanted to terminate my contract- offering to cancel the fee and give me 2 months free; too little too late.
Fibrus are offering me a better deal, better speeds, at a better price.
Moral of the story- loyalty doesn't always pay. If you're thinking of changing provider consider Fibrus. Conor made it understandable and easy to do.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Christopher
What a brilliant review, thank you! ⭐ We’re especially pleased to hear that Conor delivered such excellent customer service, making your switch to Fibrus straightforward and stress-free. It’s fantastic to know his patience, friendliness and knowledge made such a positive impression. We’ll make sure your lovely feedback reaches him. Welcome to Fibrus. 😊
Kind Regards,
Customer Experience Team
Everyone very helpful
Everyone very helpful, supportive and did the best and beyond to connect fibrus service. Everything delivered as promised efficiently and I'm very happy, satisfied with all.
14 september 2026
Antwoord van Fibrus
Hi Norhayani
Thanks so much for the brilliant feedback. 😊 We’re thrilled to hear everyone was helpful and supportive throughout your journey and worked hard to get you connected. It’s great to know everything went smoothly and you’re happy with your Fibrus service.
Kind Regards,
Customer Experience Team
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