Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Toon meer
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I’ve been invited to join Fibrus twice now. Both times, it’s involved a drawn-out investigation process, only to end with the same message: “sorry, there’s been a mistake — the government scheme d... Toon meer
Bedrijf heeft geantwoord
My previous contract with another supplier was ending and I couldn't get them to reduce the price so I was shopping around. Fibrus price is much better than competitors. Signing up was straightforward... Toon meer
We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job insta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,4
Uitstekend
18K reviews
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The advice we got before installing was…
The advice we got before installing was excellent and the installation was as good ,nice polite and helpful people all the way . Very happy with Fibrus lots faster
21 april 2026
Great team who came out to install…
Great team who came out to install equipment. Went through all the set up procedures.
However not sure we may need another router as coverage a bit weak in some of the rooms.
21 april 2026
Very Impressed
My previous contract with another supplier was ending and I couldn't get them to reduce the price so I was shopping around. Fibrus price is much better than competitors. Signing up was straightforward. On a couple of occasions I was contacted to see if I wanted an earlier installation date. On the day the engineers arrived within the time slot and messaged when they were on their way. They had everything installed and set up very quickly and left everything tidy. The payments team contacted me by email about the direct debit dates and I was able to contact them by email to change the date and it was all dealt with very promptly. So far connection seems fine.
20 april 2026
The engineers arrived when expected
The engineers arrived when expected, the worked quickly, quietly, cleanly and informed me of exactly what they were doing. My only problem is what to do with, and how to hide so many wires!
14 april 2026
Excellent installation
The installation went smoothly and the route for the cables which went under my front lawnnot noticeable after the install. The reception was very good in my living room and bedroom
21 april 2026
Quick and easy
14 april 2026
I live in a small 2 bedroom and the…
I live in a small 2 bedroom and the WiFi cuts out upstairs. Not great
14 april 2026
Just a connection issue what the guy on…
Just a connection issue what the guy on the soon talked me through.
What a difference it is actually talking to someone who you can understand.
I'm well happy now.
Well done and thank you
22 april 2026
Hands down the best ISP
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by friendly and helpful staff who did not mind going the extra mile to make sure everything was exactly as I planned. Such kind and knowledgeable sales staff who ensured I had the package that was right for me. Quick installation from the engineers with no mess left and no second wasted. 100% would recommend to anyone looking to either swap to full fibre or upgrade their package. 10/10 fantastic job thank you very much
20 april 2026
I can't get Fibrus to make a decision!
We had no issues with Fibrus as a provider but we have moved house and Fibrus does not cover the new address. I have been trying to cancel our contract with Fibrus for our former house and their call handlers are insisting on either a tenancy agreement or a mortgage agreement but we don't have either. I have a letter from power ni but no one in Fibrus can tell me if this is sufficient. The call handlers have to speak to a manager but I don't get the promised call backs and cannot get to speak to a manager as "none of them are in the office today". It appears to me that this is a deliberate attempt to keep customers paying for their contracts even when they no longer live at that address. I'm very dissatisfied with their customer service. Ridiculous when you see their website about contacting their "friendly team". I don't want friendly, I want someone who can make a decision and cancel my contract!
22 april 2026
Review zonder uitnodiging
Excellent service The men arrived on…
Excellent service The men arrived on time and were very pleasant and helpful and did a good job.
20 april 2026
Today I spoke to Owen
Today I spoke to Owen, I needed help and advice and he was absolutely brilliant. A very pleasant helpful young man, I couldn't praise highly enough.
22 april 2026
Installation
The installation was carried out with no hassle and two very nice friendly workmen.
20 april 2026
A positive experience all round
The man who sold me the package was lovely and really helpful and the two men who came to install it all were brilliant
13 april 2026
Booked broadband in the morning and by…
Booked broadband in the morning and by early afternoon it was installed.
13 april 2026
Good price and helpful induction
Good value 18 month deal and helpfull induction from ajent Chris
20 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great service turned up when they said…
Great service turned up when they said they would. Didn’t make any mess. Polite professional and efficient.
20 april 2026
Antwoord van Fibrus
Hi David,
Thank you for your 5-star review 😊
We’re really pleased to hear everything went to plan and that our team arrived when expected. It’s great to know the installation was carried out efficiently, professionally, and without leaving any mess behind, our engineers will be quietly proud of keeping the “tidy streak” alive! 🧹
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Experience Team
Customer deservice
Told them I was leaving told me it was their best offer when I started to change over made an offer £10 cheaper , I contacted them they "put me through not retention services were I was "first in line" I gave up after 40 minutes, tried online not the fastest typist but they kept putting me back to the starts I got the impression someone was taking the Michael
21 april 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Tony,
I’m really sorry to hear about your experience, it’s clear this has been frustrating, especially when you were trying to get a straightforward answer and support from our team. Waiting that long and having to repeat steps isn’t the level of service we aim to provide.
We can see that Rachel from our Renewals Team has now been in touch, and she’ll be contacting you again later today to help process your renewal once your One Touch Switch with the new provider has been stopped.
We appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused. If there’s anything further you need in the meantime, please don’t hesitate to reach out.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Samantha,
Thank you for your 5-star review 😊
We’re really pleased to hear you had such a positive experience with us. It’s great to know everything has been smooth sailing, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Experience Team
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