Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Toon meer
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I’ve been invited to join Fibrus twice now. Both times, it’s involved a drawn-out investigation process, only to end with the same message: “sorry, there’s been a mistake — the government scheme d... Toon meer
Bedrijf heeft geantwoord
My previous contract with another supplier was ending and I couldn't get them to reduce the price so I was shopping around. Fibrus price is much better than competitors. Signing up was straightforward... Toon meer
We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job insta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,4
Uitstekend
18K reviews
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Antwoord van Fibrus
Hi Angela,
Thank you for your second 5-star review 😊
We’re really pleased to hear the installation was quick and easy for you. Our engineers will be glad to know their speedy work didn’t go unnoticed.
We really appreciate you taking the time to share your feedback again.
Kind regards,
Customer Experience Team
End of two year initial contract
End of two year initial contract. No issues at all during this period. called to renew. Spoke to Luke in renewals who explained everything. Very happy with the outcome.
21 april 2026
Antwoord van Fibrus
Hi Mary,
Thank you for your 5-star review!
We’re really pleased to hear your initial contract went so smoothly and that you’ve chosen to renew with us. Great to know Luke in our renewals team looked after you and clearly explained everything, he does have a habit of making what can feel like a “contract conversation” surprisingly painless!
We’ll make sure your kind feedback is passed on to him (and we’ll let him keep his reputation intact… for now 😉).
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
The guy I spoke to on phone was more…
The guy I spoke to on phone was more than helpful patient and walked me though the whole process
21 april 2026
Antwoord van Fibrus
Hi Jack,
Thank you for your 5-star review 😊
We’re delighted to hear that the advisor you spoke with was so helpful and patient, and that they took the time to walk you through the whole process. That’s exactly the level of support we aim to provide.
If you ever need anything else, we’re always here to help.
Kind regards,
Customer Experience Team
The lady I was talking to was so…
The lady I was talking to was so helpful explaining everything I needed to know. She made everything so easy
21 april 2026
Antwoord van Fibrus
Hi Threasa,
Thank you for your 5-star review 😊
We’re so pleased to hear that the advisor you spoke with was helpful and took the time to explain everything clearly. It’s great to know she made the whole process feel easy for you—that’s exactly the experience we aim to provide.
If you ever need anything else, we’re always here to help.
Kind regards,
Customer Experience Team
Great customer service and many skills…
Great customer service and many skills and qualities showed
10 april 2026
Antwoord van Fibrus
Hi Hiram,
Thank you for your 5-star review 😊
We’re delighted to hear you had such a positive experience and that our team demonstrated great customer service. Your feedback is truly appreciated and will be shared with the team.
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
The guy I spoke to was sooooo helpful…
The guy I spoke to was sooooo helpful and friendly and got me sorted very quickly. He was soooo nice........amazing customer service
21 april 2026
Antwoord van Fibrus
Hi Simone,
Thank you for your 5-star review 😊
We’re so pleased to hear about your experience – it’s fantastic to know our team member was so helpful, friendly, and able to get everything sorted quickly for you. We’ll be sure to pass on your kind words, as feedback like this really means a lot.
If you ever need anything else, we’re always here to help.
Kind regards,
Customer Experience Team
f
Installation and setup was flawless…
Installation and setup was flawless once we got over the price discrepancy, I was quoted £10 per month more than the online advertised price just waiting for friend recommendation vouchers now.
9 april 2026
Antwoord van Fibrus
Hi there,
Thank you for your 5-star review 😊
We’re delighted to hear that your installation and setup went so smoothly. It’s great to know everything was flawless in the end.
We do appreciate you flagging the pricing discrepancy, and we’re glad this was worked through. If you’d like us to double-check anything on your package, please don’t hesitate to get in touch.
As for the refer-a-friend vouchers, these can take a little time to come through, but if you’ve been waiting longer than expected, feel free to reach out and we’ll be happy to look into it for you.
Kind regards,
Customer Experience Team
Local call centers
Good to speak to a local call center that can understand the he accent.
20 oktober 2025
Antwoord van Fibrus
Hi Sam,
Thank you for your 5-star review 😊
We’re really pleased to hear you valued speaking with a local call centre. We’re proud to have all our customer service and sales teams based in the UK, so it’s great to know this made a positive difference to your experience.
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Antwoord van Fibrus
Hi Adam,
Thank you for your 5-star review 😊
It’s great to hear that you found our team friendly and helpful, we’ll be sure to pass your kind comments on to them.
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Very friendly helpful customer service
Aaron was very helpful and informative when renewing our broadband deal. He quickly got the deal sorted.
20 april 2026
Antwoord van Fibrus
Hi Linzi,
Thank you for your 5-star review 😊
We really appreciate you taking the time to share your experience, and we’re glad Aaron was able to help you promptly with your renewal! Exactly what we like to see.
If you ever need any help or support, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
Terrible phone call with customer…
Terrible phone call with customer service, nothing wrong with the internet, which is top notch. Customer service is worse than useless, apparently unable to transfer a call or email information, unwilling to put their assertions in writing, refusal to answer if even their manager can send an email. Cowboys. Puts a smear of rotten attitude over the previously happy experience of several years. Would never go back.
20 april 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi James,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your recent experience with our customer service team, especially after several years of being happy with the service. That’s certainly not the impression we want to leave.
We can see that you’ve since been back in touch with our team and that your request has now been processed. I also understand that our senior leadership team has attempted to reach out, but hasn’t been able to get through.
We truly regret the frustration caused and your comments regarding communication and support have been taken on board. If you would like to discuss anything further or still have concerns, please don’t hesitate to reach out to our customer care team—we’d be more than happy to help.
Kind regards,
Customer Experience Team
Your agent understood exactly what I…
Your agent understood exactly what I wanted/needed and explained everything clearly. He gave me a better offer than I had received via email, one which I could afford and reflected my use of your services.
20 april 2026
Antwoord van Fibrus
Hi Patricia,
Thank you so much for your wonderful 5-star review 😊
We’re delighted to hear that our agent took the time to understand your needs and clearly explained your options. It’s great to know they were able to provide an offer that better suited your usage and budget.
We really appreciate you taking the time to share your experience, it means a lot to us!
Kind regards,
Customer Experience Team
SCAMMED OUT OF REFERRALS MOVE TO VIRGIN AVOID AT ALL COSTS
After being with Fibrus for over 16m on their highest 1gb I have long been an avocet of the brand helping them get established in the town , as they push refer a friend I have referred 4 installs all complete .
BUT BEWARE AS FIBRUS PROMISES £100 Amazon voucher after 2 months of collecting their direct debit of the new parties , AS THIS HAPPENED I CHASED FIBRUS FOR MY VOUCHERS ONLY TO BE TOLD NON WERE AVAILABLE AS I SIGNED THEM UP WRONG ! STRANGE HOW I HAVE NEVER DONE THIS BEFORE, ONLY NEEDING TO ATTACH THE CODE RAF1 THE SAME AS EVERYONE ELSE GETS !
so Fibrus gains 4 customers and you do not get paid ,
I CAN NOT BE PART OF A UNDERHANDED COMPANY OR RECOMMEND THEM , IM CANCELLING AND MOVING AWAY!
maybe this is why the financials of this company are going down hill fast , don’t risk it my advice .
STICK VIRGIN IM MOVING ASP .
VERY DISAPPOINTING FIBRUS
17 april 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hello Mr Bell
Thank you for taking the time to speak with us and for allowing us the opportunity to review your concerns.
We’re very sorry for the frustration and disappointment caused, particularly regarding the Refer a Friend vouchers. We completely understand how important this is, especially given your continued support and the referrals you’ve made.
We appreciate you discussing this with us directly, and we’re glad we could work towards a fair resolution together. As agreed on the call, a member of our Renewals Team will be in touch with you shortly to follow up.
Thank you again for your feedback and for giving us the chance to address this.
Kind regards,
Customer Experience Team
My experience with Fibrus was…
My experience with Fibrus was excellent. The broadband service is great and the customer service is first class particularly Rachael and Lauren who were so helpful and efficient. Thank you
20 april 2026
Antwoord van Fibrus
Hi Eilish,
Thank you so much for your excellent 5-star review 😊
We’re thrilled to hear you’re enjoying your broadband service and that you had such a positive experience with our customer service team. Rachel and Lauren will be especially pleased to hear your kind words, we’ll be sure to pass on your feedback to them.
Thanks again for taking the time to share your experience, it’s greatly appreciated!
Kind regards,
Customer Experience Team
excellent customer service from reliable provider
my contract was due for renewal i spoke with a really helpful customer services representative who was able to give me a better deal that was faster speed and competitive price i find this provider to be the best i have had for my broadband needs i highly recommend using this service
20 april 2026
Antwoord van Fibrus
Hi Julie,
Thank you so much for your glowing 5-star review 😊
We’re delighted to hear that our customer service team was able to help you secure a better deal with faster speeds at a competitive price. It’s great to know you’ve had such a positive experience and consider us the best provider for your broadband needs.
Your recommendation really means a lot to us, thank you for your continued support!
Kind regards,
Customer Experience Team
Everything happened exactly like I had…
Everything happened exactly like I had been told it would and it’s always great to talk to a person directly rather than a machine. I wouldn’t hesitate to recommend Fibrus to anybody.
9 april 2026
Antwoord van Fibrus
Hi Jeanette,
Thank you so much for your fantastic 5-star review 😊
We’re delighted to hear that everything went exactly as expected and that you appreciated being able to speak directly with a member of our team. Providing clear, reliable service with a personal touch is something we really value.
It’s great to know you’d recommend Fibrus, and we truly appreciate your support!
Kind regards,
Customer Experience Team
Disorganised, Drawn out, Waste of time.
I’ve been invited to join Fibrus twice now. Both times, it’s involved a drawn-out investigation process, only to end with the same message: “sorry, there’s been a mistake — the government scheme doesn’t actually cover your property.”
The whole experience feels unnecessarily opaque. It takes ages, communication is vague, and there doesn’t seem to be a clear handle on which properties are actually eligible. You go through the motions, invest the time, and end up right back where you started.
At this point, I’ll wait for Openreach instead, at least there’s some confidence they’ll follow through once orders are open, even if it means a few poles going up.
17 april 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Luke,
Thank you for your review and for taking the time to provide that additional information, we really do appreciate it.
We’re very sorry for the experience you’ve had. Your property should not have been released as it isn’t currently connectable and isn’t part of the funded scheme, and we apologise for the confusion and time this has caused. We completely understand how frustrating and drawn out this must have felt from your perspective.
Our Sales Support team are now actively working to have your address details removed from our website to prevent any further inconvenience. This was an error on our part, and we’re sorry that you were impacted by it.
Thank you again for bringing this to our attention, Luke.
Kind regards,
Customer Experience Team
WiFi Dead Spot
Whilst it was necessary to go through a number of tests to confirm that I did not have full WiFi coverage throughout the house, these were conducted efficiently and effectively.
9 april 2026
Antwoord van Fibrus
Hi there,
Thank you for your 5-star review 😊
We really appreciate your patience while we carried out the necessary tests, and we’re pleased to hear they were handled efficiently and effectively. It’s important to us that we fully understand any coverage issues so we can get things working just right for you.
If you ever need any further support, don’t hesitate to get in touch, we’re always here to help!
Kind regards,
Customer Experience Team
Currently works well and costs lesss!
Easy transfer from another provider. Better value and improved coverage.
14 april 2026
Antwoord van Fibrus
Hi Margaret,
Thank you for your fantastic 5-star review 😊
We’re delighted to hear that everything is working well for you and that you found the switch from your previous provider nice and easy. It’s great to know you’re seeing both better value and improved coverage, that’s exactly what we aim for!
If you ever need anything, our team is always here to help.
Kind regards,
Customer Experience Team
The Customer Service gentleman was very…
The Customer Service gentleman was very friendly, polite, knowledgeable and helpful. He resolved my problem instantly, expertly and with patience. I am an OAP and not good with technology. Thank you.
19 april 2026
Antwoord van Fibrus
Hi Cyndra,
Thank you so much for your lovely 5-star review 😊
We’re really pleased to hear that our team member was friendly, patient, and able to resolve your issue so quickly and clearly. We understand that technology can sometimes feel a bit overwhelming, so it’s great to know you felt supported every step of the way.
Your kind words mean a lot, thank you for taking the time to share your experience.
Kind regards,
Customer Experience Team
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