Had a very difficult connection issue to sort out. Spoke to Jack who stayed on the phone with me while I followed his instructions on how to isolate the problem - turns out to be a faulty Phone batter... Toon meer
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Lees wat reviewers zeggen
I spoke to John this morning and he was very helpful indeed. I have been pressurised by a very aggressive EE salesman to transfer my broadband facility to them and he even contacted Fibrus and genera... Toon meer
Great service when trouble shooting issues, no faff, no having to decline offers of a "Free" subscriptions or additional TV packages, just straight to the point support. I'm happy with speeds and... Toon meer
Had a really good experience getting my landline connection up and runing again. My call was taken by Lauren who was very helpful and knew exactly how to reset my connection. It was all sorted quickly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
20K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The team were so professional and…
The team were so professional and worked hard throughout the installation. At all times they were courteous and pleasant and made the whole experience very straightforward for me.
24 september 2026
Antwoord van Fibrus
Hi Anne
What lovely feedback for the team! 😁 We’re so pleased they made the whole installation experience easy and stress-free for you. It’s great to hear their hard work and friendly, professional manner didn’t go unnoticed. Thanks for sharing!
Kind Regards,
Customer Experience Team
Great service!
Great service when placing the order for fibre super friendly and efficient.
The lads that did the installation were very friendly and professional.
Overall great experience made very easy with the help.
1 oktober 2026
Antwoord van Fibrus
Hello there
What a great experience from start to finish! 😁 We’re so pleased our team made ordering your fibre simple and that the lads followed it up with a friendly and professional installation. Thanks for choosing Fibrus and for sharing your lovely feedback. 😊
Kind Regards,
Customer Experience Team
Renewing my contract …
my contract was up for renewal and when I contacted Fibrus I was pleased with the outcome. In for another eighteen months. I have had no problems with my internet provider.
25 september 2026
Antwoord van Fibrus
Hey Ruth
Thank you for renewing with us! 😊 We’re so pleased you’re happy with your service and have enjoyed a trouble-free connection. Here’s to another great 18 months with Fibrus. 😁
Kind Regards,
Customer Experience Team
My query was dealt with efficiently and…
My query was dealt with efficiently and the young man that I spoke with was polite and explained all options open to me.
2 oktober 2026
Antwoord van Fibrus
Hi Angela
Thank you for the lovely feedback! 😊 We’re delighted to hear your query was handled efficiently and that our advisor took the time to explain all the options available to you. It’s great to know you felt well informed and supported throughout.
Kind Regards,
Customer Experience Team
Quality service
Owen was extremely engaging and knowledgeable, he understood what I trying to achieve and was able to talk me through the processes. Really appreciated the ability to have someone call back. Great customer service.
2 oktober 2026
Antwoord van Fibrus
Hello there
Thank you for the great review! 😊 We’re so pleased Owen provided such knowledgeable and helpful support and made the whole process easy to understand. We’ll make sure he gets the recognition he deserves.
Kind Regards,
Customer Experience Team
Absolutely AWFUL customer service
Absolutely AWFUL customer service. 22 months i have been overcharged and 5 different people have said they have sorted it and guess what i am still being charged. I was assured by a manager it had been sorted and the money would be put into my account. 2 wks later still no money and they have charged me AGAIN for an eero i dont have!!!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hello Liz
Thank you for sharing your experience with us. We’re very sorry for the frustration this recurring charge has caused, particularly after you had previously been assured that the matter was resolved.
We’ve reviewed your account and can confirm that the charge for the additional eero has now been stopped and your refund is being processed. We appreciate your patience, and your feedback will be shared with the relevant team to help us improve the experience we provide.
Kind Regards,
Customer Experience Team
Thank you Vanessa
Vanessa was very helpful,understood my issue, checked the system and had it resloved. She also followed this up with a telephone call about an hour later. Her telphone manner was very professional but friendly and helpful.
1 oktober 2026
Antwoord van Fibrus
Hi Richard
Thank you for your lovely review. 😊 It’s brilliant to hear Vanessa was professional, friendly and helpful, and even followed up afterwards to make sure everything was sorted. We’ll make sure your kind feedback reaches her.
Kind Regards,
Customer Experience Team
Wonderfully polite and problem solved
2 oktober 2026
Antwoord van Fibrus
Hello Julia
Thank you for the great feedback! 😊 Polite, helpful and problem solved, just what we like to hear!
Kind Regards,
Customer Experience Team
Very helpful and informative
Very helpful and informative. Our broadband was running very slow and we were taken through the process to update it. Thank you
2 oktober 2026
Antwoord van Fibrus
Hi Amanda
Thank you for the great feedback. 😊 We’re delighted our team were helpful and informative and could guide you through troubleshooting to resolve the speed hiccup. Happy browsing. 💻
Kind Regards,
Customer Experience Team
Zoey was very helpful
Zoey was very helpful, reassured me about getting my account sorted asap! Thank you Zoey
1 oktober 2026
Antwoord van Fibrus
Hey Marc
It sounds like Zoey took great care of you. 😁 We’re delighted she was able to put your mind at ease and help get everything sorted. We’ll make sure she knows how much you appreciated her help. 😊
Kind Regards,
Customer Experience Team
My Fibrus was installed on the date…
My Fibrus was installed on the date given to me at the start of my agreement. Men who came to do the job were very pleasant and did the work required and left the house very clean no complaints from me at all .
23 september 2026
Antwoord van Fibrus
Hello Dorothy
Thank you for the great review. 😊 We’re so pleased your installation went ahead as planned and our engineers made such a positive impression. Tidy, friendly and hassle-free, just how it should be!
Kind Regards,
Customer Experience Team
Very poor installation
Very poor installation. The fibre cable with the green end is a very delicate cable and is poorly routed. Instead of putting cable through a hole drilled in the side of a unit they have pulled them through 2 drawers and as a result the drawers will not close. One unit which could be fixed to a wall with 2 screws has been left on the top of the unit and is clumsy.
30 september 2026
Antwoord van Fibrus
Hi Jacquline
We’re really sorry to hear that you’re unhappy with the installation. We completely understand your frustration, particularly with the cable routing affecting the use of your drawers and the equipment being left in an unsuitable position. This isn’t the experience we want for our customers, and we sincerely apologise for the disappointment caused.
Kind Regards,
Customer Experience Team
Found the experience very quick
Found the experience very quick. FIBRUS were out within days to install my internet. 2 guys were very quick and the job done within an hour or so.
Happy so far
30 september 2026
Antwoord van Fibrus
Hi Judith
What a great start to your Fibrus journey! 😁 We’re so pleased we could get you connected within a few days and that the lads had everything installed in around an hour. Thanks for choosing us, and here’s to plenty of happy browsing! 📱
Kind Regards,
Customer Experience Team
Fantastic service
Really easy to call and arrange your package, speaking to local people to sort out rather than a robot or call centre. Great customer service and installation. Would highly recommend
23 september 2026
Antwoord van Fibrus
Hey Laura
Thank you for the fantastic review. 😊 We’re delighted to hear everything was so easy to arrange and that you appreciated speaking with our local team. It’s great to know you received excellent service from your first call right through to installation. Thanks so much for recommending us!
Kind Regards,
Customer Experience Team
The workmen that came out to put the…
The workmen that came out to put the internet in were lovely, helpful and hardly any mess or disruption to my business, thank you!
30 september 2026
Antwoord van Fibrus
Hey Deborah
Thank you for your kind words. 😊 We’re so pleased our engineers were helpful, tidy and kept disruption to your business to a minimum. Enjoy your new super fast broadband. ⚡
Kind Regards,
Customer Experience Team
The installation guys were courteous…
The installation guys were courteous and very efficient .They were brilliant what else can I say - they even tidied up after themselves and my broadband has gone from 6/8 to nearer 500.🎉🎉🎉
29 september 2026
Antwoord van Fibrus
Hey Ann
Thank you for the brilliant feedback. 😊 We’re thrilled that the lads did such a brilliant job and made sure everything was tidy before they left. Going from 6–8 Mbps to nearly 500 Mbps is certainly something to celebrate! 🎉 Thanks so much for sharing your experience. 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Philip
Thanks so much for the lovely feedback. 😊 It’s great to hear you had an excellent experience and that Macy was able to help. We’ll make sure she gets the recognition she deserves. ⭐
Kind Regards,
Customer Experience Team
Really good broadband connection
Really good broadband connection, engineer explained what he was doing, no mess.
30 september 2026
Antwoord van Fibrus
Hello
Thank you for the fantastic 5-star review! ⭐ We’re delighted to hear you’re enjoying a great broadband connection and that our engineer kept you informed throughout the installation while leaving everything clean and tidy.
Kind Regards,
Customer Experience Team
So far so good!
So far I can't fault the service. All is working well and the speed is up to what was specified. The engineer who came out had us up and running in 30 minutes.
30 september 2026
Antwoord van Fibrus
Hi Neil
Thank you for the fantastic 5-star review. ⭐ We’re delighted to hear everything is working well and you’re getting the speeds you expected. It’s brilliant to hear our engineer had you up and running in just 30 minutes! 😊
Kind Regards,
Customer Experience Team
The 2 lads who are local a fantastic a…
The 2 lads who are local a fantastic a real credit to your company 👏
23 september 2026
Antwoord van Fibrus
Hey Paul
Thanks so much for the brilliant feedback. 😊 We’re thrilled to hear the engineers made such a positive impression. We’re incredibly proud of our local teams, and we’ll be sure to share your lovely comments with them.
Kind Regards,
Customer Experience Team
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