Had a very difficult connection issue to sort out. Spoke to Jack who stayed on the phone with me while I followed his instructions on how to isolate the problem - turns out to be a faulty Phone batter... Toon meer
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Lees wat reviewers zeggen
I spoke to John this morning and he was very helpful indeed. I have been pressurised by a very aggressive EE salesman to transfer my broadband facility to them and he even contacted Fibrus and genera... Toon meer
Great service when trouble shooting issues, no faff, no having to decline offers of a "Free" subscriptions or additional TV packages, just straight to the point support. I'm happy with speeds and... Toon meer
Will not use again. Chasing me 15 months later (had no reminder before then about them not receiving the equipment back after my contract ended due to moving house and they didn't have coverage at my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
20K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Fibrus
Hey Roxy
You’re very welcome! 😊 It’s always lovely to hear from a happy customer. Thanks for taking the time to leave us a review.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Sharon
Thank you for the brilliant review. 😊 We’re delighted your installation was quick and hassle-free, and that you’re happy with the great value too. Straightforward service with no surprises is exactly what we aim for. 😁
Kind Regards,
Customer Experience Team
From the online application to…
From the online application to installation could not have been easier.
1 oktober 2026
Antwoord van Fibrus
Hey Stewart
Thank you for the fantastic feedback! 😊 We’re delighted to hear your journey from the online application right through to installation was so easy and straightforward. That’s exactly the experience we want for our customers.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Annie
Thank you for the 5 out of 5 score, 😊 great customer service is exactly what we aim for, and we’re delighted we delivered for you!
Kind Regards,
Customer Experience Team
Not even installed 24 hours and system…
Not even installed 24 hours and system is down , have to wait 4 days to get it fixed , two years with bt and never an issue
1 oktober 2026
Antwoord van Fibrus
Hello Neil
We’re very sorry to hear that you’ve experienced a service disruption so soon after your installation. We completely understand how frustrating this must be, particularly when you have to wait several days for an engineer visit. This is certainly not the start to your Fibrus experience that we would want, and we sincerely apologise for the inconvenience caused.
Kind Regards,
Customer Experience Team
Great team that quickly got us…
Great team that quickly got us connected. We live in a rural area and they knew how to connect us with an overhead cable. They were customer friendly and left the site tidy.
1 oktober 2026
Antwoord van Fibrus
Hey Pinder
Thank you for the lovely review. 😊 It’s great to hear our team had the knowledge to get you connected quickly, even in a rural location. We’re also delighted they were friendly and left everything nice and tidy. Happy browsing. 📱 💻
Kind Regards,
Customer Experience Team
50/50 rating really
50/50 rating really , bit disappointed with the service received, on installation cable was buried straight across my front lawn , not sure this was standard practice, left a mess .
Service after installation, can’t get my sky mini boxes had to plug cable in instead of WiFi !!
24 september 2026
Antwoord van Fibrus
Hi Dale,
Thank you for taking the time to leave a review. We're sorry to hear that you are disappointed with your Fibrus service.
Sky Q systems can sometimes experience compatibility issues when moving to a new broadband provider, and this is not unique to Fibrus. In many cases, the Sky Q hotspot functionality needs to be disabled and any Sky Q boosters reconfigured to work correctly with the new network setup. Sky website has a guide on how to make changes to the Sky Q boxes to improve performance.
If the issue is persisting please contact Sky customer care team to see if they can guide you through making any changes to the Sky Q equipment to improve the performance of the Sky Q boxes.
Kind Regards,
Customer Experience Team
I'm glad I switched
Connection was smooth guys came installed my hub and was good to go within 15-20mins.. Called support staff a few days later as my Internet had dropped the customer service was brilliant they had my service up and running again after 20mins by resetting my connection and I'm getting my high speed Internet going again.
24 september 2026
Antwoord van Fibrus
Hi Kieran
Thank you for the brilliant feedback. 😊 We’re delighted you’re glad you made the switch. It’s great to hear both the installation and support were quick and efficient, getting you back to enjoying your high-speed connection in no time.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hello Karl
Thank you for the lovely feedback. 😊 We’re delighted to hear Michael was so brilliant and helpful. We’ll be sure to pass your kind words on to him and let him know what a great job he’s doing.
Kind Regards,
Customer Experience Team
Engineer was very polite and excellent…
Engineer was very polite and excellent customer service he’s definitely top class at his work highly recommended
1 oktober 2026
Antwoord van Fibrus
Hi Stephan
What amazing feedback for our engineer! 😁 We’re delighted his polite manner, professionalism and quality of work stood out. We’ll be sure to pass on your praise.
Kind Regards,
Customer Experience Team
Stevie contractor from Northern Ireland I think he said!
How well they keep in touch with you and updates! Customer service is great! The man they sent to set it up for us called Stevie from Northern Ireland I think he said was so so friendly and got everything done well and helped get me started! He was lovely! A great asset to yous! Thankyou!
1 oktober 2026
Antwoord van Fibrus
Hello Victoria
What fantastic feedback for Stevie. 😁 It’s lovely to hear he was so friendly, helpful and made getting everything set up nice and easy for you. We’re also delighted you’ve been happy with our customer service and regular updates. We’ll make sure Stevie gets the recognition he deserves! 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Adrian
Thank you for your kind words! 😊 Professional service is exactly what we aim for, and we’re delighted you had a great experience with us.
Kind Regards,
Customer Experience Team
Salesman very knowledgeable and polite
Salesman very knowledgeable and polite. Answered any questions we had and assures us that our broad.band speed would be great when we switched. So far, it's not. I'm told that it is 1056mb at the line......butbwhen it gets to the house it is 13. Have logged the issue and customer service were very helpful and lovely - but our speed is stull the same, and this os only day 1!!
1 oktober 2026
Antwoord van Fibrus
Hi Roisin
Thank you for your review. We’re pleased to hear our sales and Customer Service teams were helpful and friendly, but we’re sorry that your Wi-Fi speeds and coverage haven’t met expectations so far.
To help improve the range and speeds around your home, we’ve sent you an additional eero booster free of charge. We hope this helps provide a stronger and more consistent connection throughout your property.
Thank you for your patience while the booster arrives via post.
Kind Regards,
Customer Experience Team
Not happy with the installation just…
Not happy with the installation just been left to sort things myself an half of my stuff not working and the speeds an coverage are an issue not near what I was promised and it’s not covering the 4000 squared foot as promised , going to need another booster
1 oktober 2026
Antwoord van Fibrus
Hello Roisin
Thank you for your review. We’re sorry to hear that your experience following the installation hasn’t met your expectations, particularly with some of your devices not working as expected and the concerns you’ve raised around speeds and coverage.
We appreciate how frustrating this must be, especially when you were expecting coverage across your property. We’d be happy to run diagnostics and review your connection and Wi-Fi coverage to understand what may be causing the issue to determine if an additional eero router is needed.
Please contact our Customer Service Team so we can look into this further for you.
Kind Regards,
Customer Experience Team
Excellent service
1 oktober 2026
Antwoord van Fibrus
Hello Christopher
Thank you for the fantastic feedback! 😊 We’re delighted you received excellent service and really appreciate you taking the time to let us know.
Kind Regards,
Customer Experience Team
…My thoughts on Fibrus
Only had Fibrus broadband for 9 days and my phone connected for 2 days. It’s therefore difficult to make a judgement yet.
However I can speak highly of the 2 engineers who came to make the connection. They were very quick and efficient.
The phone was also answered quickly and a query about my phone dealt pleasantly and quickly, when I called.
The mails I’ve had have been clear and helpful.
I am very pleased so far!
24 september 2026
Antwoord van Fibrus
Hey Sheila
Thank you for taking the time to share your experience so far. 😊 While it’s still early days, we’re delighted everything has made such a positive first impression. It’s lovely to hear our engineers were quick and efficient, your phone query was handled promptly, and our updates have been clear and helpful. Here’s to many more happy days with Fibrus. 😊
Kind Regards,
Customer Experience Team
The team were so professional and…
The team were so professional and worked hard throughout the installation. At all times they were courteous and pleasant and made the whole experience very straightforward for me.
24 september 2026
Antwoord van Fibrus
Hi Anne
What lovely feedback for the team! 😁 We’re so pleased they made the whole installation experience easy and stress-free for you. It’s great to hear their hard work and friendly, professional manner didn’t go unnoticed. Thanks for sharing!
Kind Regards,
Customer Experience Team
Great service!
Great service when placing the order for fibre super friendly and efficient.
The lads that did the installation were very friendly and professional.
Overall great experience made very easy with the help.
1 oktober 2026
Antwoord van Fibrus
Hello there
What a great experience from start to finish! 😁 We’re so pleased our team made ordering your fibre simple and that the lads followed it up with a friendly and professional installation. Thanks for choosing Fibrus and for sharing your lovely feedback. 😊
Kind Regards,
Customer Experience Team
Renewing my contract …
my contract was up for renewal and when I contacted Fibrus I was pleased with the outcome. In for another eighteen months. I have had no problems with my internet provider.
25 september 2026
Antwoord van Fibrus
Hey Ruth
Thank you for renewing with us! 😊 We’re so pleased you’re happy with your service and have enjoyed a trouble-free connection. Here’s to another great 18 months with Fibrus. 😁
Kind Regards,
Customer Experience Team
My query was dealt with efficiently and…
My query was dealt with efficiently and the young man that I spoke with was polite and explained all options open to me.
2 oktober 2026
Antwoord van Fibrus
Hi Angela
Thank you for the lovely feedback! 😊 We’re delighted to hear your query was handled efficiently and that our advisor took the time to explain all the options available to you. It’s great to know you felt well informed and supported throughout.
Kind Regards,
Customer Experience Team
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