Had a very difficult connection issue to sort out. Spoke to Jack who stayed on the phone with me while I followed his instructions on how to isolate the problem - turns out to be a faulty Phone batter... Toon meer
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Lees wat reviewers zeggen
I spoke to John this morning and he was very helpful indeed. I have been pressurised by a very aggressive EE salesman to transfer my broadband facility to them and he even contacted Fibrus and genera... Toon meer
Great service when trouble shooting issues, no faff, no having to decline offers of a "Free" subscriptions or additional TV packages, just straight to the point support. I'm happy with speeds and... Toon meer
Will not use again. Chasing me 15 months later (had no reminder before then about them not receiving the equipment back after my contract ended due to moving house and they didn't have coverage at my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
20K reviews
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All staff and open reach team very…
All staff and open reach team very helpful in every way
21 september 2026
Antwoord van Fibrus
Hi Maria
Thank you for the lovely feedback. We’re delighted to hear that everyone involved was so helpful and supportive throughout. It’s great to know the whole team worked together to make your experience a positive one. 😊
Kind Regards,
Customer Experience Team
Long day waiting.
I was emailed texted and told over the phone it would be an AM connection...it wasn't....it was 3 o'clock on a Saturday my only day off work and was stuck in the house the whole day long. 8am till 1 I was told...so was up early on my day off to be ready from 8am....a long day till 3 waiting. However the men were brilliant...did the job quickly and were very tidy and clean.
3 oktober 2026
Antwoord van Fibrus
Hey Helen
Thank you for the great feedback! 😊 We’re delighted you’re happy with both the service and the value. Great broadband at a great price is exactly what we aim for. 😁
Kind Regards,
Customer Experience Team
Fibrus Engineer
The young man who installed the broadband was very professional. He was very informative, tidy and extremely polite.
3 oktober 2026
Antwoord van Fibrus
Hello Audrey
Thank you for the lovely feedback! 😊 We’re delighted to hear your engineer Martin was so professional, informative and polite throughout the installation. It’s also great to know he left everything neat and tidy. We’ll be sure to pass on your kind words to him.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Liam
What lovely feedback! 😁 We’re so pleased our team have looked after you so well on every occasion you’ve called. We’ll be sure to share your kind words with them! 📞
Kind Regards,
Customer Experience Team
Was very dissapointed when the team…
Was very dissapointed when the team arrived at 8 but dissapered until 1.30didn't tell me they had an emergency and other installations. Why arrive àt my premises then leave without explanation? If the had told me it would be pm before they could return I would have ben able to shop and walk my dog instead of being stuck in my home. However the eventual installation went well
3 oktober 2026
Antwoord van Fibrus
Hi Jean
Thank you for taking the time to share your feedback. We're sorry for the lack of communication on the day of your installation. We completely understand how frustrating it must have been to wait at home without being informed that the team had been called away to an emergency and would not be returning until later in the day. Clear communication is important, and we're sorry this wasn't provided.
We're pleased to hear that the installation itself went well once the team returned, but we appreciate your comments and will share this feedback with the relevant teams to help improve the customer experience going forward.
Thank you for choosing Fibrus, and we appreciate your patience and understanding. 😊
Kind Regards,
Customer Experience Team
From start to finish your engineers…
From start to finish your engineers were amazing. We had Thomas and Martin, they were brilliant! Very efficient, tidy and polite. Made no mess and the whole installation experience was perfect. Thank you
2 oktober 2026
Antwoord van Fibrus
Hey Barbara
What fantastic feedback for Thomas and Martin! 😁 It sounds like they did an amazing job, keeping everything tidy and making the whole installation smooth and stress-free. We’ll make sure they get the recognition they deserve. Thanks for sharing! 😊
Kind Regards,
Customer Experience Team
Kamil was brilliant
Kamil was brilliant. Great clean fitting service - very friendly and efficient. Would highly recommend.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Greg
A big shout-out to Kamil! 😁 It’s wonderful to hear he made such a great impression with his friendly approach and clean, efficient work. We’ll be sure to pass your kind words on to him. Thanks so much for the recommendation! 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Valerie
We’re really sorry to hear this. We completely understand how frustrating it must have been for your service to go off so soon after installation. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
Kind Regards,
Customer Experience Team
The young man
The young man who did the installation stayed until 8pm to finish the job! He was pleasant, professional and helpful.
30 september 2026
Antwoord van Fibrus
Hello Ashley
That’s wonderful to hear! We will pass on your praise to the engineer for going the extra mile and staying late to get you fully connected. We’re delighted his professionalism and helpful attitude made your installation such a positive experience. 😊
Kind Regards,
Customer Experience Team
So far so good!!
So far so good, easy install to an existing installation. Price is good but whether I stay will depend on price as it’s currently a “new customer deal” I assume this will increase, how dramatically will dictate my review in the future. The Eero routers and system is the star here, line is solid but the router management through the app is phenomenal. In conventional routers you have the login to port forward investigate issues and manage IPs where as here the app allows all of this, it’s incredibly good.
So far so good I hope this continues upon renewal
25 september 2026
Antwoord van Fibrus
Hi Rigler
Thanks for sharing such thoughtful feedback. 😊 It’s brilliant to hear everything has been smooth so far and that the Eero setup has been a real standout for you. We completely appreciate that value at renewal is important, and we hope we’ll continue to give you plenty of reasons to stay with Fibrus.
Kind Regards,
Customer Experience Team
It's very cheap and great broadband
It's very cheap and great broadband, BT charged me near £50 a month and told me lots of lies, fibres is just £19.99 a month but alot faster, the Guy setting it up done a brilliant job too,
23 september 2026
Antwoord van Fibrus
Hey Noel
Thank you for the fantastic review,😊 we’re delighted you’re enjoying the value and faster speeds with Fibrus. It’s also brilliant to hear our engineer did such a great job getting everything set up for you. Enjoy your broadband and the savings.
Kind Regards,
Customer Experience Team
Excellent engineering
Excellent engineering, kept me informed, could not have been more helpful
2 oktober 2026
Antwoord van Fibrus
Hi James
Thank you for the wonderful feedback, 😊 we’re delighted to hear our engineer kept you informed throughout and went above and beyond to make the experience as helpful and straightforward as possible.
Kind Regards,
Customer Experience Team
Superb experience of fibrus being…
Superb experience of fibrus being installed in my home, internet connection is fantastic no lagging on any devices.
25 september 2026
Antwoord van Fibrus
Hi there
Thank you for the superb feedback. 😊 We’re delighted your installation went so smoothly and, even better, that you’re enjoying a fantastic connection with no lag across your devices. Here’s to plenty of seamless browsing. 📱 💻
Kind Regards,
Customer Experience Team
Printer still not working
Printer still not working. Iv'e had 2 employees unable to get it working. They blame the printer, even though the printer was working when I had BT Internet.
25 september 2026
Antwoord van Fibrus
Hello Colm
Thank you for taking the time to leave a review. We're very sorry to hear about the difficulties you've experienced getting your printer working since moving to Fibrus.
We understand how frustrating this must be, especially as the printer was working when you were with your previous internet provider. After troubleshooting, our team was able to successfully connect the printer to the WiFi network, but we're sorry that it still isn't printing as expected.
We appreciate that you've spent time working through this with the members of our team and understand your disappointment that the issue. We apologise for the inconvenience and frustration this has caused.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hey Anna
So lovely to hear. 😁 We’re really pleased our team were friendly and made your experience a great one. Thanks for taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Samuel
Lovely to hear! 😁 It’s great to know our engineers made the experience quick and straightforward while being friendly and courteous.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hello
Thank you for the great review. We’re so pleased you found our team friendly and tidy, and the service quick and hassle-free. 😊
Kind Regards,
Customer Experience Team
Time hanging around.
My experience was mainly good, the only criticism I would have is the waiting around for the engineers to arrive, my time slot was from 1300 hrs too 1800hrs they arrived at 1730hrs.
1 oktober 2026
Antwoord van Fibrus
Hello
Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience was a positive one. We do, however, appreciate your comments regarding the engineer arrival time. We understand that waiting until the end of a scheduled appointment window can be frustrating, and we're sorry for any inconvenience this caused.
Your feedback is valuable and helps us improve our service. We're glad the installation was completed successfully. 😊
Kind Regards,
Customer Experience Team
The two engineers worked well together
The two engineers worked well together, each knowing what the other was doing. Due to this the job went smoothly and they cleaned up when nessessary. They even connected our two iPads to the system. We are both in our eighties, so we were happy with them being in our property.
30 september 2026
Antwoord van Fibrus
Hello Derek
Thank you for such a lovely review. 😊 We’re delighted to hear the two engineers worked so well together and made the whole installation smooth and tidy. It’s especially wonderful to know they took the extra time to connect your iPads and made you both feel comfortable having them in your home. That’s exactly the kind of care and service we love to hear about.
Kind Regards,
Customer Experience Team
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