Fibrus Reviews 

Great service when trouble shooting issues, no faff, no having to decline offers of a "Free" subscriptions or additional TV packages, just straight to the point support.

I'm happy with speeds and pricing, the Eero routers provided are reliable and aesthetically pleasing as well, the wife even lets me keep them out in the open!

Overall very happy 👍

Fella listened to what I had to say very helpfull sorted everything out for me all shud be like him first class customer service

Josh solved our problem professionally.
He communicated clearly, and helped us understand the eero workings better.
Deserved his 5*'s.
Your introductory 'answering system ' is poor - nil points.

Good service and efficient responses

Great speed and the engineers were very pleasant, helpful and informative

So far so good, easy install to an existing installation. Price is good but whether I stay will depend on price as it’s currently a “new customer deal” I assume this will increase, how dramatically will dictate my review in the future. The Eero routers and system is the star here, line is solid but the router management through the app is phenomenal. In conventional routers you have the login to port forward investigate issues and manage IPs where as here the app allows all of this, it’s incredibly good.

So far so good I hope this continues upon renewal

(Reposting this to my correct account as I want people to be able to see a list of experiences among providers with proof there are no trends of bad or good repeated reviews; also Fibrus deserve the extra rating at the moment)

Easy to get in touch with and local company too.

Really great personal help received after callback from Fibrus as arranged. Soon had me up and running again.

Hi very happy with the service we got from fibrous from start to finish and the guys that came out to fit it was so helpful and so clean and tidy even though the weather was against them they still came and done the job. the quality of our Wi-Fi has never been as good it is amazing outstanding .service quality network and lovely people that came out to our house can't say enough about the workers

Well they were very helpful but my payment went up which was a little disaponting but they sent another message saying it was going down to another amount which I was very happy about so if it does I would really say they are very very good and helpful...well done fibrus.

Just so straight forward, quick and easy to switch, from the initial phone call / contact set up, to the installation a couple of days later.

I have thankfully had no major issues during my time with Fibrus this is the reason I have no concerns in renewing my contract. The process of renewing was dealt with extremely well processed by operator Stephanie. The installation date was happily arranged and accepted.

Josh who I spoke to was very helpful and resolved my query quickly, professionally and to my satisfaction.

Downside was I was on hold for just over 20 minutes before speaking to him.

First broadband provider that has not kept me on hold on the phone, I requested a call back on 2 separate occasions and both rang back within 10 minutes, could lent ask for better and the staff were even better

The installation team were excellent and very helpful

All staff and open reach team very helpful in every way

I was emailed texted and told over the phone it would be an AM connection...it wasn't....it was 3 o'clock on a Saturday my only day off work and was stuck in the house the whole day long. 8am till 1 I was told...so was up early on my day off to be ready from 8am....a long day till 3 waiting. However the men were brilliant...did the job quickly and were very tidy and clean.