figkosher.com Reviews 

The costumer service is excellent and the phone is amazing!!

I got my fig phone for 350$ and over the last year I paid over 500 $ for repairs!!!! I got to change twice the entire hardware of the phone! No costumer service no body picked up the phone and when they did they were not helpful Sai I should email them but no response....

THE CUSTIMER SERVICE IS ALWAYS QUICK AND HELPFUL! AND THE PHONE IS AMAZING!

Great phone. Amazing how you could talk into it to text for you.

Great phone!
Love it!!

I strongly advise against purchasing any devices from Fig. Based on my experience with two separate units, these phones are slow, fragile, and not worth the investment.
• Durability Issues: My first phone lasted about a year before a short fall from a shopping cart completely killed the screen. While drops happen, the internal damage was disproportionate to the impact.
• Structural Failure: After the first phone broke, I switched to a second "backup" Fig phone I had purchased at the same time Thinking it’ll be temporary. Incredibly, it lasted only two weeks before it literally cracked in half.
• Customer Support & Warranty: Getting in touch with the company was a struggle; they rarely answer the phone. When I visited the store, I was told a repair would cost $75. Despite the second phone only being in use for two weeks, they refused to honor the warranty because the original purchase date was abt 18 months ago.
The Bottom Line: Fig does not stand behind its products, and the build quality is unacceptably low. Save your money and buy from a brand that offers better durability and more flexible customer support.

I recently got this phone and I couldn’t be happier! The salesman was incredibly patient and helpful, answering all my questions. The phone has an impressive range of features, from a clear and vibrant display to a fast, smooth system. It’s very user friendly and works perfectly for everyday tasks. Highly recommend it to anyone looking for a reliable and feature-packed phone!

The phone is super slow the messages app randomly shuts down dont buy this phone

This phone has disappointed me from day one. At first glance, it looks decent — solid build, clean design — but once I started using it daily, red flags emerged.

The biggest issue? The manufacturer severely limits access to AI-powered texting features, even though my carrier supports them. Despite having an Android system capable of smart replies and auto-suggestions via Google Assistant, this phone disables those functions unless you manually enable third-party apps. This feels like intentional restriction rather than a technical limitation — especially since similar models from other brands handle AI messaging seamlessly.

Worse still, the promised “software updates” feel more like cosmetic changes disguised as improvements. Over two years of updates have passed, yet core performance hasn’t improved. Battery life remains inconsistent, app loading times haven’t gotten better, and frequent background crashes suggest poor optimization.

It seems many updates were less about fixing bugs or improving security — and more about changing UI elements, adding bloatware, or pushing users toward proprietary services. In short, they’re updating the phone to look newer, not perform better.

In conclusion: While the hardware isn’t terrible at launch, the lack of meaningful feature support — particularly around modern AI communication tools — combined with shallow, distracting updates, makes this phone frustrating to use long-term. For what it costs, you deserve more than a device that holds back innovation and prioritizes appearances over actual usability.

i would rether give them 5 BELOW if possible they are not reliable!

Terrible product. The good reviews are obviously only the few יחידים… it is TERRIBLE. DO NOT PURCHASE.

Excellent phone with so many good features
Fig keeps on updating the software and the hardware
When I needed customer service very helpful

It's interesting that it is a good phone. I mean the features. but it breaks easy, also sometime when i go to the Borough park store It's hard to tell them that it's broken because they will tell you that it's your fault in if you want to fix it you need to pay a lot of money. like over $80.00 for nothing. I'm sorry but please give better customer service!!! 

broken less then a year
bad customer service

I read the reviews before buying the phone and was honestly hesitant. But I don’t know such a great company could have bad reviews. I absolutely LOVE the phone. They keep updating their software and add amazing features. It’s completely un-hackable and is surprisingly strong. I dropped my phone without a case on the street and my IPhone screen would’ve cracked for sure and my Fig didn’t even have a scratch. I could only HIGHLY recommend the product. It’s amazing!!

after 1 month it fell [not a heavy fall] and the hinge broke. They would charge 75 dollars for repair.

I bought locally in the Brooklyn store a fig phone for my son to use in Israel for the year. I paid fully upfront for the FULL year, however after 5 months the service stopped for non payment without warning. My credit card was charged at time of purchase for the full package deal. I've been in touch with fig here in Brooklyn but they haven't done anything to help. My son has repeatedly tried reaching someone in Israel from fig but to no avail, office is always closed. I've come to realize fig service is a hoax a scam, they take money and don't pass it onto the necessary vendors and now I'm stuck. I will have to take legal action if it doesn't get fixed ASAP... FAST!!!