We are totally satisfied with our new fireplace from The Fireplace & Chimney Authority! They did a great job of designing it and building it.The crew was very neat and kept the worksite spotless. They... Toon meer
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We have had excellent service from The Fireplace and Chimney Authority with both installation and servicing of our gas log fireplaces. Technicians are skilled and very responsive to our questions and... Toon meer
Polite efficient tech. Arrived on time and set to work after covering adjacent area. Was here for cleaning and inspecting gas fireplace. Would have given five stars had the logs been replaced without... Toon meer
Techs arrived early but waited offsite till I arrived and returned their call. My small gas stove was not turning on instantly and not staying on and I needed to get it working to sell the house. Te... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Since 1998, we’ve been offering our Chicago area customers the very best in personalized service and outstanding workmanship. Our story began in the mid-nineties when two business partners decided to open their own chimney company to serve their local area. The business originally offered services like repairs, cleanings, and inspections with the goal of adding value and longevity to their customers homes. After listening to the unique needs of local homeowners over the years, our founders noticed a need to extend their offerings to include fireplaces and outdoor living items. Other stores at the time were not customer friendly, clean, or modern. This problem sparked the idea for Fireplace and Chimney Authority as we experience it today. If you are in the Chicago area, we invite you to visit one of our showrooms or check out our online catalog to get an idea of what you might like. Browse our Gallery for our recent makeovers and see a variety of jobs that could make your design dreams come true. In our showrooms, you can expect our professional sales consultants guide you through the process of choosing the very best items for your budget and needs. Our beautiful and bright showrooms in Lisle and Elmhurst are perfect destinations for people in the Chicago land area. Are you looking for service or maintenance of our existing fireplace rather than purchasing something new? No worries. Our wide-reaching service area covers the city of Chicago as well as the northern, western and southern suburbs. We are avidly committed to the satisfaction of our all of customers, partners and employees. Get in touch today to experience the Fireplace and Chimney Authority difference.
Our Mission
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Contactgegevens
120 E. Lake St, Elmhurst, IL 60126, 1702 Ogden Ave, Lisle, IL 60532, Verenigde Staten
- 630-279-8500 or 630-697-6071
- sales@fireplaceandchimneyauthority.com
- fireplaceandchimneyauthority.com
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Heeft 20% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The gentlemen that came to provide…
The gentlemen that came to provide service were timely, informative and very professional.
Ignition failed after only 4 years
Ignition failed after only 4 years. Did not have parts available - and would not order until I had paid for replacement parts.
Onsite techs are awesome!
The upside was the techs (Rocky and Alex) were very thorough and knowledgeable. They were very conscientious about making sure the job was safe and clean. Rocky explained the process and executed the plan perfectly. Job well done!
The slight downside was booking the work date with the Elmhurst location. The guy I spoke with was gruff and not customer focused.
Quick and thorough Service
Quick and thorough Service. Courteous gentlemen working on the Fireplace.
Very helpful and they are wonderful to…
Very helpful and they are wonderful to their customers in terms of customer service and follow up.
Great customer service
Great customer service. Quality product.
Professional installers.
Great all in one option
Everything from setup to quality of work to cleanup was top notch. Somewhat involved install of gas fireplace isert that required jackhammering bricks, running new gas and electrical lines, and running chimney inserts down a 100yr old chimney surrounded by a clay tile roof. Worked through lunch to get it all done in one day!
Very happy with the service and with…
Very happy with the service and with the gas fireplace we received. We’ve used it several times and love the warmth it provides. The technicians were very careful to cover the hearth and floor and were very respectful in our house, making sure not to leave a mess. Thank you!
The person inspecting my chimney was friendly and courteous.
The person inspecting my chimney arrived on time, and gave me helpful information.
The technician was very courteous and…
The technician was very courteous and thorough. Cost a bit high but not out of line considering what everything costs these days.
The job took a long time
The job took a long time, there were not updates just difficult.

Antwoord van The Fireplace & Chimney Authority
Good communication about the service…
Good communication about the service and condition of my fireplace
They were on time and did a thorough…
They were on time and did a thorough job of cleaning.
everything promised was done
I was surprised at how thorough the cleaning was. the tech obviously knew what he was doing and was fast and efficient.
Your technician was timely and worked…
Your technician was timely and worked diligently. He explained the service performed. All excellent.
The Evans family
Sean and Eythan installed our new fireplace insert yesterday. What a wonderful experience. We are very excited to use the system for the fall and winter in a warm and cozy living room.
Yearly fireplace cleaning
I had Rocky and Christian out for yearly cleaning of my wood burning fireplace. Both guys were friendly, professional, and respectful of my space. They even handled the curve-ball of my metal roof with grace. I'd highly recommend.
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