We are totally satisfied with our new fireplace from The Fireplace & Chimney Authority! They did a great job of designing it and building it.The crew was very neat and kept the worksite spotless. They... Toon meer
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We have had excellent service from The Fireplace and Chimney Authority with both installation and servicing of our gas log fireplaces. Technicians are skilled and very responsive to our questions and... Toon meer
Polite efficient tech. Arrived on time and set to work after covering adjacent area. Was here for cleaning and inspecting gas fireplace. Would have given five stars had the logs been replaced without... Toon meer
Techs arrived early but waited offsite till I arrived and returned their call. My small gas stove was not turning on instantly and not staying on and I needed to get it working to sell the house. Te... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Since 1998, we’ve been offering our Chicago area customers the very best in personalized service and outstanding workmanship. Our story began in the mid-nineties when two business partners decided to open their own chimney company to serve their local area. The business originally offered services like repairs, cleanings, and inspections with the goal of adding value and longevity to their customers homes. After listening to the unique needs of local homeowners over the years, our founders noticed a need to extend their offerings to include fireplaces and outdoor living items. Other stores at the time were not customer friendly, clean, or modern. This problem sparked the idea for Fireplace and Chimney Authority as we experience it today. If you are in the Chicago area, we invite you to visit one of our showrooms or check out our online catalog to get an idea of what you might like. Browse our Gallery for our recent makeovers and see a variety of jobs that could make your design dreams come true. In our showrooms, you can expect our professional sales consultants guide you through the process of choosing the very best items for your budget and needs. Our beautiful and bright showrooms in Lisle and Elmhurst are perfect destinations for people in the Chicago land area. Are you looking for service or maintenance of our existing fireplace rather than purchasing something new? No worries. Our wide-reaching service area covers the city of Chicago as well as the northern, western and southern suburbs. We are avidly committed to the satisfaction of our all of customers, partners and employees. Get in touch today to experience the Fireplace and Chimney Authority difference.
Our Mission
Join our Family
Because our company began with a loyalty to serving our local community, we keep transparency at the core of what do. Our primary concern is always your safety and satisfaction, just as if you were our own family. We whole-heartedly believe that every person we serve in our locations deserves nothing short of our best. Fireplace and Chimney Authority is passionate incorporating our values below into every area of our business.
Contactgegevens
120 E. Lake St, Elmhurst, IL 60126, 1702 Ogden Ave, Lisle, IL 60532, Verenigde Staten
- 630-279-8500 or 630-697-6071
- sales@fireplaceandchimneyauthority.com
- fireplaceandchimneyauthority.com
4,7
Uitstekend
2K reviews
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Heeft 20% van zijn negatieve reviews beantwoord
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Their knowledgeable technicians did a…
Their knowledgeable technicians did a great job !
11 september 2025
Review zonder uitnodiging
They are the best
Mike and Xavier just cleaned my wood fireplace, and as usual FCA did an outstanding job. They were meticulous in keeping our home clean while they worked and were most efficient. Mike answered all my questions and provide excellent advice on how to maximize our fireplace experience. I've used FCA for years and have never been disappointed in their service. I highly recommend them without reservation. They are the best!
21 augustus 2025
Review zonder uitnodiging
Very pleased with the overall sale
Very pleased with the overall sale, installation, and professionalism of Fireplace and Chimney Authority. I highly recommend them to all.
31 juli 2025
Gas leak following repair service. The company had to come out the next day to fix.
The technician repaired a valve that he discovered was faulty on a previous visit to clean my fireplace. That evening I noticed an odor in the area of the fireplace. I wasn't sure if it was the result of it not having been used in some time. The next morning, I still smelled the odor and became concerned, so I open the windows and patio door. I called the company, and they were able to send a technician later that morning. He tested for a gas leak and discovered a connection made during the previous day's repair was askew and there was a leak. He was able to fix the issue quickly and I have had no problems since. The only reason this is not a one-star review is that the company responded quickly to repair the faulty installation. Both technicians were polite and kept the area clean, but this error could have led to tragic consequences.
13 mei 2025
I would recommend going elsewhere
I would recommend going elsewhere. After giving an estimate, we hired to replace a gas log valve and install a new remote control to en existing gas log set. After attempting to remedy a malfunctioning setup a couple of times they will not return to rectify nor discuss refundig a portion of monies paid. Disappointing.
1 februari 2025
Review zonder uitnodiging
Antwoord van The Fireplace & Chimney Authority
Dear Mr. Plunkett,
FPCA takes our customer service extremely seriously. To that end, your review prompted a significant look at the situation as it played out.
To recap:
1/17: We arrived for a service call with the complaint that the "starter is difficult to use". Our technician serviced the unit which included cleaning off an extremely soot covered log set, rearranging the logs back to spec for better results, new sand, and new embers. Based on your request, the technician also recommended a different valve.
1/25: A technician arrived to replace the existing valve.
2/4: Technician arrived to adjust the pilot based on your complain that it was "too loud". Pilot was adjusted at no charge.
2/21: Technician arrived after receiving complaint that the unit made a popping sound after a couple of minutes and goes out. To accommodate the customer, technician replaced the brand new valve system.
3/11: Technician arrived to adjust logs since they "did not look as good as before the new valve". Sand and embers were added and customers custom grate was replaced as courtesy. Technician also adjusted the log set in the bedroom at the customers request "to look more like the downstairs fireplace". All were done at no charge.
Throughout this time period, you called and e-mailed several times with similar complaints about the pilot going out and or it being too loud. Eventually, it was explained that it could not be both ways and that that is why we don't adjust the pilot, i.e. the pilot is more likely to go out.
6/3: The last communication was that the remote was not working properly, and you wanted a refund for half the cost to change out the valve and that he would go somewhere else. After attempting to ascertain if you had changed the batteries, we received back an e-mail that you had. You ended the e-mail with "no worries, I moved on with another installer".
Throughout this process, we feel that we have done above and beyond the normal service up to and including multiple visits at no charge for issues caused by your requests. If you have found another service team, we wish you well. If you would prefer, you are welcome to give us a call at 630-279-8500 and ask to speak to our General Manager regarding this situation. He will get back to you promptly.
Sincerely,
The Fireplace & Chimney Authority Team
Great installation crew and personnel…
Great installation crew and personnel at the store
29 april 2025
Excellent experience start to finish
Great help in showing us options and installation was smooth and professional.
10 mei 2025
Excellent advise and excellent execution
24 april 2025
Great Company
Thru the years, I have used The Fireplace and Chimney Authority to convert my gas fireplace to remote controlled, wonderful service, everything works great, no worries about guessing about gas valves etc. also, to clean and inspect. Great customer service, the techs are kind and patient. Highly recommend.
19 april 2025
Don’t hesitate!
The customer service was outstanding! The product was even better! I am in love with my fireplace and the door. I’ve used it every day since it was installed. I highly recommend working with this company.
11 april 2025
Great products and great personnel to…
Great products and great personnel to work with. Highly recommend.
8 april 2025
John and Mike were professional in the…
John and Mike were professional in the execution and presentation of the installation of a new chimney liner. John removed old ceramic to replace with an insulated liner. John answered all my questions and we are looking forward to using our up to code fireplace!!
17 april 2025
Review zonder uitnodiging
The representative was on time…
The representative was on time diagnosed the issue and had the part in his truck. He checked the whole system made sure all was working properly cleaned the unit when he was finished. Very pleased.
3 april 2025
Love the new look of our fireplace!
Very efficient and neat. Our new fireplace insert and hearth look great! It really updates our fireplace like we wanted and looks sharp!
1 april 2025
Their prices are comparable to others I…
Their prices are comparable to others I received quotes from but the service and communication was much better. I would recommend using them. I had a chimney liner installed and they also did some work on the flashing around my chimney. The service technicians were very respectful and trustworthy and cleaned up thoroughly. Excellent!
15 maart 2025
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