We ( me and the wife) have been using fishingbooker for 20 years and haven’t had a bad experience. The reviews are mostly helpful but the details about the boat and crew are the ticket to a successful... Toon meer
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Lees wat reviewers zeggen
No hassle. Easy to use. Was able to directly communicate with the captian about the local current weather conditions and updates. Will absolutely use Fishing Booker for all my future fishing trips tha... Toon meer
We used Fishing Booker to book a fishing trip from Isla Mujeres, Mexico. There are many "mom-and-pop" operators there, and the Fishing Booker website provides detailed information about each to help... Toon meer
Book a trip with a captain in Costa Rica. After trying to reach the captain with questions for 2 months with no response, I wanted to cancel the reservation as we did not feel comfortable proceeding... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
FishingBooker is the world’s largest online service that enables you to find and book fishing trips.
Contactgegevens
101 W Main St Suite 101, 23510, Norfolk, Verenigde Staten
- +1-833-455-1255
- customer.service@fishingbooker.com
- fishingbooker.com
4,4
Uitstekend
328 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Leah was very friendly and helpful
Leah was very friendly and helpful .
She was patient and walked me through my issue.
28 februari 2024
Review zonder uitnodiging
Niko was awesome!
Niko was awesome! Very helpful, understandable, and kind.
27 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Tommy, Niko was thrilled to see your review!
It's a huge motivation boost to see that our users are happy with the service we offer.
- Jay
Niko was awesome!!!
Niko was awesome in looking right into my concern with a trip a customer canceled. He assured me it wouldn’t hurt my listing and made sure I knew to reach out in the future if I received any similar messages. Thank you again for your help!
27 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Captain Justin, you're very welcome!
Niko and the rest of FishingBooker's support team do our best to offer you 24/7, 365 support. Your kind words inspire us to maintain a high quality of service all throughout the year.
- Jay
Joe was very helpful 👏 in resolving my…
Joe was very helpful 👏 in resolving my issue with a guest. On a trip they did not show up for. He was quick to resolving the issue. Thank you Joe
25 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Justin,
I'm pleased that we could be of assistance in this situation! Let's keep our fingers crossed that similar situations don't arise again anytime soon. Nevertheless, remember that we're always here for you.
- Niko
Quick Service for Listing Changes
The service was very fast, completed as requested and with great communication from Leah.
22 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Roy,
Thank you very much for your review! Leah is indeed a remarkable asset to our team. We can't wait to have the pleasure of serving you again soon.
- Niko
Thoughtful kind and helped me
Thoughtful kind and helped me
20 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Holly, your kind words have truly brightened our day! Thank you immensely
- Niko
Best booking site for Captains and clients!!
I've been working with Fishing Booker going on 8 years now and honestly I wouldn't be where I am as a captain without them. I've had over 400 trips booked through them and the clientele
and customer service has been outstanding!! Even though I'm now an established captain in my area I'll be using Fishing Booker to meet new clients and friends !! Well done Fishing Booker Team!! Keep up the good work.
19 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Captain Josh, it's been such a pleasure working with you for those 8 years, and we're really looking forward to that 1-decade mark of our partnership!
Your words of encouragement mean a lot to us as a company and our Support Team.
- Jay
Helped make a charter happen
Helped make a charter happen! Tremendous help and goes above and beyond to help
18 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Captain Valerie, it was a great pleasure being able to assist you! Please do not hesitate to reach out whenever you need assistance! - Niko
Fishing Booker team's response time
Response time from the Fishing Booker customer service team is almost immediate. No issue too difficult to solve efficiently. Their continued support ensures that our mutual customers are well taken care of.
10 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Thank you so much Gavin! Your kind words inspire us to keep up the same level of quality and commitment to our customers.
- Jay
Such a GREAT company!!
FishingBooker is always there when I need help. I get to talk to a real person and not a machine. They are always polite and easy to talk to. They make it so much more easier to run my business. I have been using the site for approx. 4 years and have nothing but good things to say about them. Keep up the GREAT work you do so I can keep doing the GREAT work I do.
8 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Captain William, thanks for the kind words! It's been a pleasure to help you with your business for the past 4 years, and here's to another 4.
- Jay
Very convenient to schedule with and great communication!
Very convenient to schedule with! My experience leads me to believe that both the captain and Fishbooker work closely together to ensure that they can provide the best and easiest method to schedule a trip. My Girls Adventures and Fishbookers have both been great and communicate frequently prior to the trip.
7 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Michael, it's a pleasure to see that you've had a great experience with both FishingBooker and the captain! We're looking forward to having you back on our platform down the line.
- Jay
Great customer service
Great customer service. Walked me through account set up in less than 2 minutes.
7 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
We're glad to be of assistance! Our customer service is there for you 24/7, so feel free to touch base if there's anything else could help you with.
- Jay
Quick and courteous!
The agents knowledge and experience helped me find a resolution very quickly! Time is money and I appreciate FB’s commitment to us Captains.
7 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Thank you so much Captain Andy! All of us at FishingBooker also appreciate the hard work you put in every day.
- Niko
Very helpful
7 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Thanks Captain! It was a pleasure talking to you.
- Niko
Great Customer Service
Niko was great; got me the information that I needed and helped me with an alternative to get me logged in to my account.
7 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Susan, it was a pleasure to be of assistance!
- Niko
Leah was extremely helpful! Great employee!!
Leah was extremely helpful and couldn’t have been more efficient if she had to! I was blown away by her expertise and kindness helping me out. What a great employee you have in Leah.
5 februari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Hi Laurie,
Leah was thrilled to see your review! We all appreciate your feedback, and hope that you'll continue having a great experience with our Support Team in the years to come.
- Jay
Chloe was very knowledgeable and helpful.
Chloe was very knowledgeable and helpful
29 januari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
David, I am delighted to hear that Chloe's knowledge and assistance made a positive impact! Thank you for sharing your experience, I will make sure Chloe is recognized for it. If you ever need help again, don't hesitate to reach out. - Niko
Great customer service
They lady helping me was quick and solved my issue. She was very nice and helpful.
24 januari 2024
Review zonder uitnodiging
I was having some issues with my site…
I was having some issues with my site and boy was I amazed by the knowledge that my representative MAGGIE had not only did she show me step by step and waited as I did it but she also assisted in the process so that it would be completed fast and accurately. She also performed a general oversight of my complete listing and recommended some excellent changes which I loved a huge THANK YOU to MAGGIE for all the help today she is an amazing asset to your organization
22 januari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Rick, wow! We're stoked to hear that Maggie really delivered there! It's so cool that she not only walked you through everything step by step but also hung in there with you, making sure everything was sorted and spot-on.
Big shoutout to Maggie for being the superstar she is! Your thanks mean the world to us, and if you ever need more help or just want to chat, we're always here.
- Niko
Awful customer service I dont trust them
Awful customer service. Had to cancel my charter 5 weeks before trip. Requested refund.Did not receive no email explanation why. Emailed fishing booker and was told refund could not go back to the cc used, they had changed service provider. Only way to get refund was through PayPal. Set up an account, then tried to get refund. Link was disabled. Emailed fishing booker again, they resent. PayPal charges a fee and is holding money for 21 days. Refund is a small amount total but it's the principal of it all. Will not use fishing booker again. I dont trust them.
9 januari 2024
Review zonder uitnodiging
Antwoord van FishingBooker
Hi Mr.Johnson,
I would like to use this opportunity to apologize once again for the inconvenience and frustration you've experienced with the refund process. I completely understand your concerns, especially with the unexpected changes in our payment processor and how that impacted you receiving funds later than expected.
I want to express my deepest apologies for the lack of communication regarding the refund process and the challenges you faced with PayPal. I can relate to your situation, as I've personally encountered similar issues with fund holds, and I understand the impact it can have.
To address this matter promptly, I've collaborated with our finance team to find a solution that will expedite the refund process for you. As a gesture of goodwill, we did offer an alternative option for the payment, with us covering the associated transaction fee. While this is not our standard practice, I believe it could have been a much quicker resolution, but I have not heard from you to try and arrange this.
Your satisfaction is what matters to us, and I genuinely appreciate your honest feedback. I understand the importance of the principle involved, and I want to assure you this was a situation out of the ordinary circumstances.
If you have any further questions or concerns, please feel free to reach out directly. I hope we get the opportunity to make amends in the future.
- Niko
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