Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy. Temitope was informative, clear with information relaying, nice pace, friendly,... Toon meer
Bedrijf heeft geantwoord
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Toon meer
Bedrijf heeft geantwoord
We use Fish Insurance to cover our Personal Assistants who support our son who suffers from autism. I truly wish I didn't have to go through the long phone call every year to renew. If our circum... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fish Insurance
Geschreven door het bedrijf
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Contactgegevens
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Verenigd Koninkrijk
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service sorted straight away…
Excellent service sorted straight away put at ease by a very pleasant gentleman I was recommended and would recommend 100 percent made the process a pleasure to deal with a big thank you to tailor for excellent service
8 juli 2026
Antwoord van Fish Insurance
Good evening, thank you for taking the time to leave us such a positive review and for your wonderful feedback. It is great to hear that you would recommend us to others. We will make sure you feedback is passed on, thank you again for your kind comments and for choosing us.
The Fish Social Team
Everything was very clear to get a…
Everything was very clear to get a quote and to go on and take out the insurance I'm not very good on Internet some of the wording I do not understand but your wording is fully understood thank you
7 juli 2026
Antwoord van Fish Insurance
Good evening, thank you very much for taking the time to leave this review. We're really pleased to hear that you found it clear and straightforward to get a quote and take out your insurance with us. It is an added bonus that you found our wording online easy to understand. Thank you again for your feedback and for choosing us.
The Fish Social Team
Antwoord van Fish Insurance
Good evening, thank you very much for insuring with us and for taking the time to leave us a review. We are really pleased that you found our employee helpful and knowledgeable and we will make sure we pass on that feedback.
The Fish Social Team
Quick and comprehensive
5 juli 2026
Antwoord van Fish Insurance
Good evening, thank you for taking the time to leave us a review and for choosing us for your cover. We are glad to hear that you had a positive experience with us, please let us know if there is anything different we can do to reach 5* next time.
Many thanks,
The Fish Social Team
Freedom power chair types are not set…
Freedom power chair types are not set for chair I have "D..." Model for 25stone.
4 juli 2026
Antwoord van Fish Insurance
Good evening, thank you for your review today and for choosing us for your cover. I have arranged for one of the team to give you a call next week to make sure that we have all the correct information on your insurance for you.
Many thanks,
The Fish Social Team
Good clear website.
4 juli 2026
Antwoord van Fish Insurance
Good evening, thank you for taking the time to leave us a 5* review. We are really glad to hear that our website was nice a clear for you, thank you for insuring with us.
The Fish Social Team
Antwoord van Fish Insurance
Good evening, thank you for taking the time to leave us such a great review. We are so pleased to hear that your website journey with us was so positive.
Many thanks,
The Fish Social team
Happy customer
Had to get insurance for my new mobility scooter easiness insurance I've ever taken out
1 juli 2026
Antwoord van Fish Insurance
Thanks for the review Andrew, that's great that you found it super easy to purchase your insurance with us.
Best Wishes
The Fish Social Team
So easy to go through great help from…
So easy to go through great help from able to help easy to understand
30 juni 2026
Antwoord van Fish Insurance
Good evening, thank you for taking the time to leave us such a positive review today. We are so glad to hear that we were able to help you and your journey was easy to understand. Thank you for insuring with us.
Many thanks,
The Fish Social Team
Disgraceful service
I was with an elderly friend on a mobility scooter. His scooter suddenly stopped working. He has Fish breakdown cover. He is nearly 80 and vulnerable. He broke down at 6.30pm and he was effectively left stranded as they could find no-one to come out. Even if someone had been found he was told they couldn’t take him to his home even if they took his scooter to his home. In the end I had to make arrangements to get him and his scooter home. It was disgraceful. If I hadn’t been there heaven only knows what would have happened to him. He’d still be out there now.They don’t seem to have anyone to help outside of office hours.
29 juni 2026
Review zonder uitnodiging
Antwoord van Fish Insurance
Good afternoon,
Thank you for raising this issue, we are very sorry to hear about your experience the situation your friend was left in. One of our team managers has call you today and we have raised a complaint off the back of the conversation.
If there's anything further we can help with please do not hesitate to contact us.
Best wishes
The Fish Social team
Antwoord van Fish Insurance
Thank you for taking time our of your day to give us a review.
We are glad we were able to help, if you need anything else please get in touch.
Best wishes
The Fish Social Team
The person I spoke to was very friendly…
The person I spoke to was very friendly and helpful.
29 juni 2026
Antwoord van Fish Insurance
Hi Maddie,
Thank you for the positive feedback, we have reviewed and made sure the call handler and their manager has got this great review.
Best wishes
The Fish Social Team
Very impressed with price also the ease…
Very impressed with price also the ease for appication
26 juni 2026
Antwoord van Fish Insurance
Good afternoon, thank you very much for taking the time to leave us a positive today. Thank you for choosing us for your cover.
Many thanks,
The Fish Social Team
Antwoord van Fish Insurance
Hi Carl,
It's lovely to hear that you are happy with your experience with us! Thank you for taking the time to leave this review.
Best Regards,
The Fish Social Team
Antwoord van Fish Insurance
Good Afternoon,
Thank you for taking the time to leave this review, we are really glad to hear that you found our website easy to use!
Best Wishes,
The Fish Social Team
So easy to set up my insurance
So easy to set up my insurance. Clear and simple steps to follow, no complications.
23 juni 2026
Antwoord van Fish Insurance
Hi Patricia,
Thank you for taking the time to leave this lovely review! We are glad that you found our process easy and clear.
Best Wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hi,
It's lovely to hear that you found our website east to navigate, and good value for money! Thank you for taking the time to let us know.
Best Wishes,
The Fish Social Team
Well first of all why the hell can fish…
Well first of all why the hell can't fish insurance have on there crooked and corrupt website that we can actually go on there website and actually view OUR INSURANCE DETAIL'S instead of having to phone them up asking for our policy document's. You know it's NOT that hard to do really is it. What's the point of having an account page if we CANNOT even see and read our POLICY DOCUMENT'S ON fish's completely USELESS EXCUSE of a WEBSITE where WE CANNOT READ OUR POLICY DOCUMENT'S ON there completely RUBBISH WEBSITE AT ALL. They fish are very quick to let us take out an insurance policy for ANYTHING. Get this sorted out ASAP because YOU AT FISH WILL BE REPORTED TO TRADING STANDARD'S AND THE FINANCIAL AUTHORITY SERVICE'S FOR FRAUDULENT ACTIVITY. WE YOUR UNFORTUNATE CUSTOMER'S SHOULD NEVER HAVE TO PHONE YOU UP JUST TO VIEW OUR POLICY DOCUMENT'S WHEN WE CAN JUST GO ON YOUR RUBBISH WEBSITE AND NOT TO VIEW OUR POLICY DOCUMENT'S ONLINE OK.
21 juni 2026
Antwoord van Fish Insurance
Good Morning Kevin,
Thank you for taking the time to leave your feedback and I’m really sorry for the frustration this has caused you.
You’re absolutely right that being able to easily view your policy documents online is important, and I understand how inconvenient it feels to have to call us instead. I’ve raised your comments with our team so they can review how policy documents are accessed via our website and look at how we can improve this.
In the meantime, we have emailed you the policy documents so you have them to hand without needing to call. If there is anything else we can help you with, please don't hesitate to reach out.
Best Wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hi Graham,
It’s great to hear that you found filling in the online form quick
and straightforward. We really appreciate you taking the time to let us know.
Best Wishes,
The Fish Social Team
Have been well looked by Paul
16 juni 2026
Antwoord van Fish Insurance
Hi Anthony,
We are glad to hear that you've had a good experience with us! If there is anything specific that can improve on to hit the big 5*s please do let us know!
Best Wishes,
The Fish Social Team
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