Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy. Temitope was informative, clear with information relaying, nice pace, friendly,... Toon meer
Bedrijf heeft geantwoord
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Toon meer
Bedrijf heeft geantwoord
We use Fish Insurance to cover our Personal Assistants who support our son who suffers from autism. I truly wish I didn't have to go through the long phone call every year to renew. If our circum... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fish Insurance
Geschreven door het bedrijf
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Contactgegevens
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Verenigd Koninkrijk
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A polite and helpful young man sorted…
A polite and helpful young man sorted everything out first me with no fuss
29 april 2026
Antwoord van Fish Insurance
Good afternoon. Thank you for taking the time to leave us such a positive review. We are really proud of the team we work with and we are always working hard to improve things. If you can give us any suggestions to how we can get 5 stars, don't hesitate to let us know!
Many thanks,
The Fish Social Team
The lady that helped me was very kind…
The lady that helped me was very kind and helpful, as I had to reorder my insurance due to a miscommunication with the company who deals with my direct payments
27 april 2026
Antwoord van Fish Insurance
Hi Pam,
It's great to hear you had a pleasant experience with us to sort out your insurance. We'd love to hear your feedback in order to hit 5-stars for next time!
Have a great evening,
The Fish Social Team
Excellent WAV car insurance
Excellent WAV car insurance, so helpful from start to finish thanks
27 juli 2025
Review zonder uitnodiging
Antwoord van Fish Insurance
Hi Nicola,
Thank you for your lovely review and we're glad to hear you felt the team were helpful for your WAV insurance needs!
Best wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hey Philip,
We appreciate your review and it's great to hear your feedback on cost and the easy journey you had with us!
Best wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hi Peter,
Thank you for the 5-star review. We’re really pleased you found everything quick, clear, good value and hassle-free. Your feedback means a lot to our Fish team.
The Fish Social Team
Excellent Customer Service, Transparent Policy
I made a telephone enquiry and the advisor was so helpful and easygoing - even agreed to email me what we discussed - that I felt happy to continue on and buy insurance for my new Powerchair.
It was a simple process, everything is explained well and easy to understand.
The customer service number is prominently shown in case you have questions like I did, which is a good sign in my book. I felt that there was transparency and reassurance, unusual when buying insurance!
24 april 2026
Antwoord van Fish Insurance
Good morning. Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that you found us helpful and that you felt comfortable and supported throughout the process. We really appreciate your feedback.
The Fish Social Team
Very good but nobody is perfect !!
22 april 2026
Antwoord van Fish Insurance
Hi Christina!
Perfection is hard, but we always try our hardest to give the best products and service! If you can give us any suggestions to how we can get 5 stars, don't hesitate to let us know!
The Fish Social Team
I filled in all the relevant information and didn't get any results
I filled in all the
22 april 2026
Review zonder uitnodiging
Antwoord van Fish Insurance
Hi Keith,
Sorry you were unhappy on this occasion. We have requested further information from you so that we can review your concerns in more detail. Please contact us on 0333 331 3770 or email admin@fishinsurance.co.uk if you wish to discuss further.
The Fish Social Team
Fish made it a straightforward task.
It was so easy to take out the Insurance on line.lf l missed something ,it was highlighted in colour for me to correct the mistake .Easy straight forward stressfree.
19 april 2026
Review zonder uitnodiging
Antwoord van Fish Insurance
Hello Margaret,
Thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear you found it easy, straightforward and stress‑free to take out your insurance online, and that the highlighted prompts helped you correct anything you might have missed.
Best wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hello Mr Clover,
Thank you for your review and for taking the time to share your
feedback. We’re really pleased to hear you felt you received good
service from us.
Best wishes,
The Fish Social Team
Good company to deal with other than…
Good company to deal with other than website is clunky - you cannot view information on policy documents in 'my account' section. Also when trying to take out a new policy as soon as I stated we had a previous claim (for a puncture repair) this meant could not proceed without a phone call. The call advisor stated that it was necessary to read out all the privacy information etc. even though we already have a policy with Fish - it would be better if the website allowed minor claims such as punctures to be entered without having to try to get through on the phone.
17 april 2026
Antwoord van Fish Insurance
Hello Amanda,
Thank you for taking the time to share your feedback and for choosing Fish, we really do appreciate it.
I’m glad to hear you find us a good company to deal with, but I’m
sorry for the frustration you’ve experienced with our website and when arranging your new policy. Your comments about not being able to view all policy information in the “My Account” section, and needing to call us after declaring a previous puncture repair claim, are very helpful. We understand how inconvenient it can be to have to phone, especially for something that feels like a minor claim, and then to go through all of the privacy information again when you’re already a customer. We have to follow certain regulatory steps on calls, including reading out privacy information, to make sure we’re protecting your data and providing clear information. That said, your experience shows we need to make things smoother where we can. I’ve passed your feedback on to our digital and customer experience teams so they can look at improving how minor claims and policy documents are handled online.
Thank you again for your comments and for insuring with Fish.
Best wishes,
The Fish Social Team
Antwoord van Fish Insurance
Thank you, Peter!
Best wishes,
The Fish Social Team
Fast and efficient service
Fast and efficient service, very reasonable outlay for the cover given.
Very polite and interested staff, good telephone manner.
Easy to use screens for automated applications with telephone backup for clarification if required.
Well done Fish Insurance keep it up!
14 april 2026
Antwoord van Fish Insurance
Hello Mrs Ballard,
This is a lovely review and thank you for taking the time to offer us your thoughts. We're happy you had a good experience and are very grateful you chose us to cover your needs too.
Best wishes,
The Fish Social Team
It was simple
It was simple, affordable and i was insured in 2 minutes. I would recommend.
Outstanding
13 april 2026
Antwoord van Fish Insurance
Hello Marc,
Thank you for your review! It's good to hear it was efficient, fast and affordable!
Best wishes,
The Fish Social Team
Most competitive quote around by far.
Most competitive quote around, with cover details basically the same as others. Easy to arrange and purchase quickly online,
13 april 2026
Antwoord van Fish Insurance
Hi David!
We appreciate your thoughts and we're happy to hear you found things easy and competitive!
Best wishes,
The Fish Social Team
Very clear website and easy to use in…
Very clear website and easy to use in order to get information and make an informed decision.
10 april 2026
Antwoord van Fish Insurance
Hello Krystyna, thank you so much for taking the time to leave us a review today. We are glad to hear you found our website clear and easy to use.
Many thanks,
The Fish Social Team
Very easy to get my business insurance…
Very easy to get my business insurance and a great price. Would recommend. It only takes a few minutes.
9 april 2026
Antwoord van Fish Insurance
Good afternoon Lynn, thank you very much for taking the time to leave us a review. We are so pleased to hear that you would recommend us.
Many thanks,
The Fish Social Team
Antwoord van Fish Insurance
Good afternoon, thank you very much for taking the time to leave us a review today. We are really glad to hear you were happy with our service.
Many thanks,
The Fish Social Team
I have just renewed my policy with Fish…
I have just renewed my policy with Fish insurance today 07:04/2026 for my power chair. The Fish Team member, Baz, was extremely polite and very helpful. A very pleasant conversation, answering any questions I had, clearly and concisely. Thank you very much 🙏
7 april 2026
Review zonder uitnodiging
Antwoord van Fish Insurance
Hi Malissa,
Thank you for taking the time to leave this wonderful review for Baz, we have passed it onto him! We are glad you had a positive experience with us.
Best Wishes,
The Fish Social Team
First timer with a scooter
First timer with a scooter. Decided to ensure I and the public are protected. Easy application
7 april 2026
Antwoord van Fish Insurance
Hello Glyn,
We're delighted to hear you had a great experience with us and we covered all your needs!
Best wishes,
The Fish Social Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.