There’s no way to contact them about an order that has not arrived. The contact them page have 3 drop down category and one is unclickable, I’m stuck, unable to complete the enquiry. Terrible. Don’t... Toon meer
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I ordered a book for my daughter as a gift. I ordered the book Sept 16 (2026). Then suddenly on Sept 29 I get an email saying the book is out of stock & a link where I can buy it from them for nearly... Toon meer
[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Toon meer
Bedrijf heeft geantwoord
The copy of DC Adventures: Universe arrived at my door in near mint condition. I had expected it to be somewhat less, but this was in beautiful shape! The expediency in which it arrived was also great... Toon meer
1,9
Slecht
599 reviews
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Absolutely USELESS Company!!!!
Absolutely USELESS Company!!!!
I had to loose my temper, because they wouldn't believe that my order hadn't been delivered. Feel sooo let down!
They gave me a refund eventually.
I won't be using them ever again!!!!!!
22 oktober 2024
Antwoord van Fishpond.com
Hi Nicolas,
We’re sorry for the frustration caused by your recent order.
Although tracking shows it as delivered, we’ve issued a refund to resolve the matter. I apologize for any additional inconvenience caused by this process. Your experience has been noted, and we’re working on improving how we handle similar situations in the future.
If you decide to give us another chance someday, we’d be happy to ensure a smoother experience.
Kind regards,
Catherine
Deliver it before asking, repeatedly, for reviews!
Why do you keep telling me to do a review when you have failed to get the product to me?
14 augustus 2024
Antwoord van Fishpond.com
Hi Brenton,
We’re sorry to hear that you haven’t received your order yet and that you’re frustrated with the review requests. We understand how disappointing this situation is.
Our Customer Experience team will contact you directly to resolve this matter.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Love this Company
My orders are always promptly mailed. I love that the shipping notices include tracking. Best place to shop for Australian and British novels!
11 juli 2024
Price drop after placing order.
I ordered 4 books from Fishpond.com.au as they were in stock with a local supplier. Two days after placing my order I logged in to check the status of my order only to find that the price had dropped by $13.47. Cancelling the order would incur a 17% restocking fee so that just sucks. I contacted customer service and the reply is as follows -
Our catalogue includes items from New Zealand, Australia, the UK and the US. Suppliers in different countries set their prices independently, so prices can vary over a short time depending on stock availability and exchange rates.
All items were in stock locally which is why I placed the order with Fishpond. So I can't see how exchange rates affect locally sourced products. Delivery has always been slow, often taking a month or more, so location doesn't seem to make a difference with delivery speed.
Update - Just received an email from Fishpond confirming my order of 4 books has just shipped. The books were dispatched 5 days after placing the order which is quick compared to previous orders, so I'm quite pleased with the fast delivery with tracking number. Price drop the day after placing the order still sucks though. I have amended my rating to reflect this.
19 maart 2024
Review zonder uitnodiging
Found a book I couldn’t find locally
I was able to find a book I could not find anywhere locally and it was shipped quickly. Great experience thanks. My daughter really wanted this book!😊
23 januari 2024
Happy Customer
Wasn't home when it arrived, but my son said it came in great condition. I was happy to be able to order it and for a reasonable price. Thanks!!
3 januari 2024
Great service, great products
I bought 7 books from a series that is hard to find in the USA. Books were a great price. Love the free shipping, even to the USA! Books arrived within the delivery window. Received tracking number and multiple updates via email. Books were brand new, in great condition. Thank you! You made my son very happy. :)
10 oktober 2023
Review zonder uitnodiging
I ordered a pack of 6 items and paid…
I ordered a pack of 6 items and paid for the 6 items but i only received 1 item
5 december 2023
Review zonder uitnodiging
Antwoord van Fishpond.com
Hello Simon,
I'm sorry to hear about this confusion.
I am looking at your order and both our system and Onbuys say the same thing and it is listed as 1 item. Please send us a screenshot of where you see that is a pack of 6 and I can refund you the difference with my apologies.
You also have the option to return it for a full refund If you have not used the body cream.
I will email you directly and you can let me know what you decide.
Kind regards,
Catherine
Total reliability over many years
30 november 2023
I received the book weeks earlier than…
I received the book weeks earlier than expected. The price was great—free shipping to the US form the UK and the book arrived safe and sound.
24 november 2023
I’ve never revived my order 😡 or the tracking info you said you would send
I’ve never revived my order 😡 and I never received the email showing the tracking information you stated after my first review. This is really poor customer service
13 november 2023
Antwoord van Fishpond.com
Hi Kathryn,
Regarding the status of your package, I emailed you on December 4. If this message did not reach you, it might have been directed to your spam or junk email boxes.
As previously noted, the tracking record indicates that on November 22, 2023, the package was delivered to your delivery address and received. Inquiring with your family, neighbors, or facility management about whether they have received the box on your behalf could also be helpful.
Kind regards,
Catherine
Disgraceful
Disgraceful, borderline dishonest company. I ordered and paid for a lipstick in April 2023. I heard nothing from the company, no response to my inquiries until end of November 2023, when they emailed me to say the product was unavailable. I insisted on a refund immediately, which I received.
Shocking that they kept my money for 7 months.
23 april 2023
Review zonder uitnodiging
Antwoord van Fishpond.com
Hi Alison,
We deeply apologize for any inconvenience caused due to our inability to fulfill your order. We understand that this may be frustrating for you, but we want you to know that the situation is beyond our control. As we informed you via email on May 19, 2023, there has been a temporary delay in obtaining your item. We also provided you with the option to cancel your order by following the link provided in the email. We have checked our records, and we can confirm that we have not received any emails from you.
We value your business and feedback. We are continuously striving to provide better service to our customers. We appreciate your patience and understanding, and we hope to have the opportunity to serve you in the future.
Kind regards,
Catherine
MF Doom- Born Like This cd.Package arrived within the stated…
Package arrived within the stated timeframe. CD arrived new and packaged well. Thank you!
9 november 2023
Antwoord van Fishpond.com
Hi John,
I would be happy to assist you. I don't see any emails from you so I'm not sure what happened when you say you were tricked. Can you please explain? I can help you with your subscription query. Could you kindly specify which subscription you are referring to? If it is for Fishpond emails, I can provide you with a link via email to help you update your subscription preferences.
Kind regards,
Catherine
This Company had a book that I could not find in the US.
This Company had a book that I could not find in the US. They got it to me quicker than the timeframe quoted & the book was in excellent condition. The communications on the ETA of the book were also great.
30 oktober 2023
Very nice 🥰🥰
31 oktober 2023
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