There’s no way to contact them about an order that has not arrived. The contact them page have 3 drop down category and one is unclickable, I’m stuck, unable to complete the enquiry. Terrible. Don’t... Toon meer
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Lees wat reviewers zeggen
I ordered a book for my daughter as a gift. I ordered the book Sept 16 (2026). Then suddenly on Sept 29 I get an email saying the book is out of stock & a link where I can buy it from them for nearly... Toon meer
[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Toon meer
Bedrijf heeft geantwoord
The copy of DC Adventures: Universe arrived at my door in near mint condition. I had expected it to be somewhat less, but this was in beautiful shape! The expediency in which it arrived was also great... Toon meer
1,9
Slecht
599 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great company
I had been looking for the book for a long time & your company finally placed it in my hand. thank you & keep up the great work!
5 mei 2023
Order was cancelled initially but after…
Order was cancelled initially but after contact the way for order was cleared.
4 mei 2023
Hard kit to find!
This is a very hard kit to find as it is an older kit. I grew up in Philadelphia where the Olympia is on display. Glad I found Fishpond.
3 april 2023
Review zonder uitnodiging
Great experience
Great experience! Good communication, fast delivery, description precise! I will definitely be back and fishpond.com is bookmarked!
8 mei 2023
Good, but ...
It was good for my first time, though it was very difficult for me to track the package and that I didn't appreciate at all. I guess I just keep this option again for the next time I can only find what I'm looking for, here.
19 april 2023
I had a fine experience with them
I had a fine experience with them. I couldn't find the album anywhere else, the price was normal, shipping took a while but it was from UK to US so that was expected. Just an easy and normal transaction for me. Thanks!
28 februari 2023
Review zonder uitnodiging
Disappointed
Slow delivery, incorrect pictures on the website. Awful returns policy. I won’t be using them again
27 april 2023
Review zonder uitnodiging
Antwoord van Fishpond.com
Hello Sophie,
I'm sorry to hear of your negative experience with us.
We are always looking to improve so if you would please send through your order number so that I can look into this issues, I'd by grateful.
Kind regards,
Catherine
I never received the item ordered from…
I never received the item ordered from these people! Would NOT use again !!!
13 april 2023
Antwoord van Fishpond.com
Hello Robert,
I looked into your order and we emailed you that you will receive your order between the 1st - 5th of May.
The address you entered was incorrect. The tracking link shows it went out for delivery yesterday and went back to the UPS facility. Please contact them to arrange a re-delivery.
Kind regards,
Catherine
Although I haven't GOTTEN my delivery…
Although I haven't GOTTEN my delivery (yet), it is scheduled to be delivered, and I'm looking forward to it.
11 april 2023
Outstanding!
Had made a purchase of a Blu Ray that’s only being manufactured and sold in the Oceanic region. It was nicely packaged and delivered all the way to my residence in the UK. Will be purchasing again. Strongly recommend shopping here.
9 april 2023
Review zonder uitnodiging
Great service!
9 maart 2023
Super quick shipping
15 maart 2023
I still have not received my item
I still have not received my item. The postal service also has not yet received it. Are you guys legit?
24 februari 2023
Antwoord van Fishpond.com
Hello Nan,
Our promise date to you has not passed and the tracking link shows the item is still in transit. I have now emailed it to you for your convenience.
Please contact us if you do not receive your order by March 27th and we will process your refund.
Kind regards,
Catherine
FRUSTRATION !!!…
I have had an account with Fishpond for a considerable time, but today I just want to scrap it ! Selected an item to purchase ,then went to account to pay but it would not accept my account address ! Tried 3 times but always refused, so I cannot purchase my selection! Can someone explain, it keeps telling me that my address is incorrect ! I think that after using this address for the past 20 years that I should know it !
5 maart 2023
Review zonder uitnodiging
Antwoord van Fishpond.com
Hello Derek,
I apologise for the frustration this has caused you.
I looked up your account by your name and I see the last time you purchased through us was in 2018. I'm not sure if this is you or not, can you please confirm if you had a PO Box 2193? If so, I will email you directly or call you to find out what the issue is and resolve it for you.
Kind regards,
Catherine
I would love to give a better review…
I would love to give a better review but I HAVE NOT received the product yet
9 februari 2023
Antwoord van Fishpond.com
Hello Joseph,
According to the tracking details, your order is en route and will be delivered well before our promise date of 7 Mar 2023.
If you have any further questions, you can contact us directly and will be more than happy to help you.
Kind regards,
Catherine
Excellent price for a perfect condition…
Excellent price for a perfect condition new book.
1 februari 2023
Had to get refund from PayPal
Had to get refund from PayPal, don’t deal with this shonky company.
19 december 2022
Review zonder uitnodiging
Antwoord van Fishpond.com
Hi Gary,
I apologize for any frustration or inconvenience this has caused. Based on our previous conversation, you failed to cancel this order, and we have advised you to file a return as soon as you receive the item so that we can issue your refund. Because you have filed a dispute with PayPal, I am unable to refund you until this process is completed.
I'll send you an email with instructions on how to file your return.
Kind regards,
Catherine
Have not got the book yet!!
19 december 2022
Antwoord van Fishpond.com
Hello Dolores,
When a customer places an order, we provide them an expected delivery window so they are informed of when they might anticipate receiving their goods. According to our records, your order should arrive between January 12 and January 19 of 2023, on average. But if your order doesn't show up by the most recent anticipated time, please let me know.
Kind regards,
Catherine
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