Fishpond.com Reviews 

Great service. I got my book before Xmas and I'm happy with the experience. Many thanks.

my order arrived ahead of time, i received it on the 22nd, my xmas present to myself, i was not expecting to receive it till end of december, so it was a nice surprise.thankyou

Took a bit of time to come, but post strike probably didn't help.
Otherwise pleased

We placed an order on 12/11/2022 , we cancelled the order , however you were quick to take my money, at least let me know are you still sending the order, if not how many months will it take for me to get my money back!! My order number is 954123656

Nice product and good price, decent shipping time. I got for my grandson to replace one he had before. Thought I was ordering same one but this one is at least twice as big as the original. I know he'll like it but really big for keychain. Otherwise, great service!

Shipped fast in great condition.

Consider yourself lucky if you took the effort to read this review before confirming your purchase on Fishpond. I definitely didn't and have paid the painful price for it. Scammers would be a kind word to describe them and their business ethic, if it exists at all.

Overcharged on a simple order, refused to refund me back to the rightful listed amount paid. After back and forth of multiple emails, received the same stock reply from 'Jaiko', 'Margie' and 'Jiva' each reciting the same spiel (how convenient that they don't have a phone line or an address to reach them - red flags should be blazing right now). They are probably the same person or bot, wouldn't put it past them.

They refuted their own order charge form including how much I was overcharged by. Instead kept redirecting me to other parties ('please check your bank statement again' - then 'did you check with your phone provider if it wasn't sent somewhere else' when I confronted them with a letter from my bank detailing the amount, transaction ID of the overcharge and the RECEIPTS). They will mislead and misdirect you and keep doing so hoping to wear you down. Once I realised their modus operandi, I went straight to (www.)consumerprotection.(govt.nz/) to report this dishonest business. I strongly suggest you do too - for those in the below reviews who have been cheated similarly.

Shame on you for cheating everyday people of their hard earned money. Word of advice for ordinary folk out there: AVOID AVOID AVOID. They are not worth the extra $5 saved, go to the more reputable seller to get your item instead. It will save you money and a few years of your life you will never get back. And guess what, even my initial order? Never arrived. This constitutes enough evidence to lodge a formal police report, which I have done so.

The buying process was good. Communication was strong as well. Props on those two points.

I got notification that shipping had occurred, but the tracking indicated that the label had been created, but the item had not shipped yet. Not bad service, just a thing.

Shipping was quicker than estimated, which was also a plus.

Items need better packing. Two of the corners of the box were dented along with a spot on one edge. All of this packaging damage carried through to dings in the book. That is a bummer as I was adding this book to my collection. I didn't raise a dispute as I didn't want to invest the time in that.

Quality product, excellent service, reasonable pricing, fast delivery.

Delivered and accurate.

It provides a website that easily allows you to check if the item is readily available and then place an order.

This website is selling my products without my consent and charging a ridiculous amount.
I will be contacting my attorney - DON'T USE THIS COMPANY!!!

UPDATE: Fishpond - Really??? go on your website, search my business name (Be Natural Organics) and remove the 14 products you illegally posted on your site. You did not provide a way for me to respond so I am forced to respond here.

UPDATE: The email address Catharine gave me in a nonworking email. This is such a scam!!!

Accepted an order, gave me confirmation of it being accepted, didn't hear any word for a month, and then tell me I cancelled my order (which I didn't nor did I EVER recieve ANY notification suggesting it was cancelled). Spent a month trying to check my order status/update, and the website is so trash it lets you think you have an order, but won't list it cancelled, progressing, refunded, ANYTHING. JUST blank. Customer service was mediocre, bare minimum, offering no solutions no empathy, no "for next time", is an absolute joke (as someone whos been in customer service for about 10 years, I know what Im talking about) better off trying to make the product you want than going through them. Still waiting for confirmation of cancellation and check to see if they even refunded my money.

@Catherine: can't seem to reply to you so adding here. Hi Catherine, thanks for reaching out. Apologies for the delay. The matter has been "resolved" if you can call it that. I was promptly given a refund when i mentioned that the company had no problem cancelling with no notification but somehow keeping my money. Again, no empathy or manners. No attempt at resolution anywhere except here where it's public and people can see, refund should have gone through automatically with the alleged cancellation, and overall just overwhelming signs of tone deafness from the staff involved (not here, you're fine). 0/10 still don't recommend.

Ease of ordering and I was kept informed of the books journey to my home.

Ordered same item twice no correspondence no money taken . If not a scam incompetent

Was last one they had on a discountinued item for my 3 year old granddaughter.

Tried to order the same product 5 times from their website. Tried to pay both through Paypal and Credit Card. After the orders kept disappearing, I contacted Customer Service. Supposedly, their Fraud Team kept flagging and canceling my orders for no reason. They told me they would discuss with their colleagues to stop flagging the orders so that it goes through. Total BS. They do nothing except write ‘we’re sorry’ and ‘we’re checking’ without any actual result. They just keep stringing you along until you give up. I suspect they don’t have the actual item on stock at all.

EDIT 2: After “Catherine” reached out to me by email and assured me that the issue had been resolved, I placed another order. Guess what? Same thing happened! Order got canceled and Catherine “will check what went wrong”. This is a fraudulent website; avoid it at all costs.

EDIT @Catherine:

Take your pick:
#90014903
#99025048
#92606978
#92923619
#99955213
#95131872

EDIT @Eve: after almost a dozen orders, I received the WRONG product. The ordered product shows Spanish. The received product is French. Totally useless to me. I expect to be reimbursed in full for the amount that was charged to my credit card.

I bought it this website
I didn’t use it yet
Bought the cleaning telescope extension

WHEN I SAW YOUR WEBSITE I WAS COMPLETELY HOOKED BECAUSE YOU DESCRIBED THE ITEMS THAT ARE LISTED FOR SALE WITH GREAT ACCURACY AND COMPLETE DETAIL. I WAS REALLY IMPRESSED WITH YOUR WEBSITE AND HOW YOU HANDLED MY ORDER. EVEN THE TRACKING INFO AFTER CHECK OUT WAS COMPLETED WAS EASY AND THOROUGHLY DESCRIBED IN EASY AND SHORT TO THE POINT DETAIL.