There’s no way to contact them about an order that has not arrived. The contact them page have 3 drop down category and one is unclickable, I’m stuck, unable to complete the enquiry. Terrible. Don’t... Toon meer
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Lees wat reviewers zeggen
I ordered a book for my daughter as a gift. I ordered the book Sept 16 (2026). Then suddenly on Sept 29 I get an email saying the book is out of stock & a link where I can buy it from them for nearly... Toon meer
[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Toon meer
Bedrijf heeft geantwoord
The copy of DC Adventures: Universe arrived at my door in near mint condition. I had expected it to be somewhat less, but this was in beautiful shape! The expediency in which it arrived was also great... Toon meer
1,9
Slecht
599 reviews
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Great Company
Excellent Ship, Cheap Price! Highly recommended.
1 september 2022
Review zonder uitnodiging
USELESS WOULD BE A COMPLIMENT
USELESS WOULD BE A COMPLIMENT. DO YOURSELF A HUGE FAVOUR AND DO NOT BUY FROM THIS COMPANY.
MY Timeline: Order #95153022
Order 95153022 placed: 15 / 06 / 2022
Initially contacted them to cancel the order nearly a month after the order! : 06 / 07 / 22 (as this was needed for a wedding in early July)
Told 07 / 07 / 20 : "You can cancel items from your order through My Fishpond "
- This functionality **isnt** available for an order that should have been delivered weeks ago, so was instructed to wait for the order to arrive so I can return it!!!
Contacted by Fishpond telling me I can cancel the order: 12/ July / 22:
"Unfortunately your order hasn't arrived in the time we originally expected it to.
We will give the item a couple more weeks to arrive in case it is just late. If it hasn't arrived by then, we will cancel the order.
If you prefer not to wait another couple of weeks in case it does arrive you can cancel the order at any time through"
- Again, this functionality **isnt** available for an order that should have been delivered weeks ago.
The link did not work so I emailed you: 12/ July / 22:
"Please cancel and refund my order."
NO RESPONSE
BOOK ARRIVES: 30 / 08 / 22
THIS IS PATHETIC CUSTOMER EXPERIENCE.
STILL TRYING TO GET A REFUND.
-------------------------------------------------------------
IN RESPONSE TO "I don't see any emails from you other than to request to cancel which we responded to with the instructions on how to do it."
*** REFUND HASN'T COME THROUGH.
*** NOT SEEING ANY EMAILS? CONVENIENT
*** INSTRUCTIONS SENT DONT WORK FOR ORDER THAT ARE OUTSIDE OF THEIR USUAL CANCELATION TIME... AND SEEING AS WE ARE MONTHS LATER... PRETTY USELESS
30 augustus 2022
Review zonder uitnodiging
Antwoord van Fishpond.com
Hello Keeley,
I don't see any emails from you other than to request to cancel which we responded to with the instructions on how to do it. I apologise that our system didn't allow you to cancel.
Should we have known there was a problem, we would have cancelled it and reported the issue immediately.
You have a raised dispute with Paypal so it has not allowed me to refund you until this process is complete. Alternatively, you can remove it so that I can proceed with the refund.
Happy for you to forward your response to us so that I can investigate why we didn't receive it. I will email you directly with an email you can send it to.
Again, I'm very sorry for the inconvenience and frustration these technical issues caused you.
Kind regards,
Catherine
Authentic product at huge discount!
Authentic product at huge discount!
Super fast shipping. Wonderful transaction 😊
12 augustus 2022
DISHONEST SELLER
ORDERED A BOOK FROM THEM THEN I REALIZED THE ORDER WOULD ARRIVE IN 1 MONTH, SO AFTER JUST 1 DAY I DID CANCEL THE ORDER, HOWEVER AFTER 1 WEEK THEY WRITE ME THAT THE ORDER WAS SENT AND THEY DIDNT RECEIVE MY REQUEST TO CANCEL THE ORDER, WHICH I KNOW IT WAS A LIE BECAUSE I SENT THE REQUEST THROUGH AMAZON AND I GOT THEIR RECEIPT.
5 augustus 2022
Review zonder uitnodiging
Antwoord van Fishpond.com
Hello Mari,
Are you able to provide your order number so that I may investigate this further? We do not have an order under your name.
Many thanks,
Catherine
Great place to buy more obscure books
4 augustus 2022
I got charged twice without my knowledge and customer service did nothing
My order was cancelled and so I reordered the item only to see that a month later my original order had been reinstated and I got charged for both orders without my knowledge or input. No warning or anything?!?!
On top of that, I contact customer support to fix the issue and after giving over my two reference numbers for my orders I was just left with no responses?!?!
Just absolutely horrendous service altogether and would never suggest anyone to buy from here unless they actually can fix these issues and for some reason I’m the only person being ignored 🤷♂️
13 juli 2022
Review zonder uitnodiging
Keep well away,
23 juni 2022
Review zonder uitnodiging
Disappointed
I ordered a figurine from this site the figurine I received was nothing like the picture on the web site just cheap and nasty I have sent at least 5 emails with pictures requesting a return/refund they are good at acknowledging the first email then nothing. Will put this loss down as experience will never use this site again.
22 juni 2022
Review zonder uitnodiging
I purchased an item for my wife's…
I purchased an item for my wife's birthday that was in stock. It took them 3 weeks to post it and a further 4 weeks because it was posted from the US. This item was purchased from fishpond Australia. Never going to order from fishpond again. I will miss my wife's birthday by a few weeks because of this idiocy
29 mei 2022
Review zonder uitnodiging
Dodgy site
Dodgy site, bought sunscreen product by Replenix but the item i received came in a generic plain white tube with a sticker of the Replenix logo and branding stuck onto the tube. Looked very sketchy, obviously not the same product released by Replenix. Looked like a fake but not even a good fake, no effort to resemble the real packaging. Weird. Got refund in the end but they didn't make it easy.
14 mei 2022
Review zonder uitnodiging
Just what I expected and beautifully…
Just what I expected and beautifully wrapped, fairly quickly received.
27 april 2022
Bait and Switch ?!
I placed can order for a set of placemats that I wanted on fishpond.com. The item was very pricey, but I was willing to pay it because I really wanted that particular item. It took over a month for them to arrive and when they did they were not the design that I ordered. I wrote them and they asked for a photo of the shipping box.
I sent it and never heard from them again. I filed a claim through PayPal . Still no response. Their practice of not even answering when someone has a problem smacks of dishonesty. I will never order from them again and certainly can never recommend them to anyone else.
25 april 2022
Review zonder uitnodiging
When I received my order there was a…
When I received my order there was a small nick in the cable and it can't be used makes the camera dark
22 april 2022
Antwoord van Fishpond.com
I'm very sorry to hear of this. I can't see that our Customer Services team are aware of the issue, so I have asked them to reach out to you for more information. ^Catherine.
Everything was excellent
Everything was excellent, I would buy items again and tell my friend's.
Thank you. Keep up the good work.
19 april 2022
ZERO STARS
ZERO STARS! Even after inquiring concerns before ordering phishpond STILL went and sold me an item they even never had in stock, after an unjustified lengthy shipping delay they still went and shipped the wrong item, a $39.95 item which I was charged well over $100 for. When it finally arrived from overseas their chosen shipper/broker landmark global tried to extort additional shipping fees even though phi$hpond promises free shipping right to your door, forcing Canada Post to hold the wrong item they intentionally shipped hostage unless customers pay up, they demanded I pay this extortion fee just to get their wrong item only to have to turn around and ship (at my own expense of course) it right back in order to get my refund??? After well over 3 months of back and forth they never even issued my refund, I had to dispute the charge with my CC provider in order to finally get my refund which came from said provider and not from sketchy fraudulent phi$hpond!
Don't buy ANYTHING from them they are utter and complete frauds with no semblance of proper customer service whatsoever, not even a phone number.
17 april 2022
Review zonder uitnodiging
Antwoord van Fishpond.com
We've reached out to you for more information (order number). Hoping to hear from you soon. ^Catherine
EDIT: Thank you for providing the information so we could find your order. We definitely got that one wrong and we are sorry it was such a bad experience. I am happy to see you have your money back now though. ^Catherine
The item pictured on the web page does…
The item pictured on the web page does not match the item received. There are different styles of these toy bloody fingers and the one pictured are the more traditional ones. The ones delivered are the cheaper version. They are lighter and smaller than the ones pictured. These cheaper version can be found many places for less money. I paid the extra at fishpond because I thought I would get what was pictured.
14 april 2022
Never got my order!
1 april 2022
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