Flamerite Fires Reviews 

389
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Openhaardfabrikant

Geschreven door het bedrijf

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

389 reviews

5 sterren
4 sterren
3 sterren
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4,4

Alle reviews

(389)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent product and first class…

Excellent product and first class service.
Delivery date was earlier than expected and delivery driver was really helpful.

5 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Graham,
Thank you for taking the time to give us a 5* review, It's great to hear customer feedback on the products we manufacture and the service we provide.
Kind regards,
Natalie.

Beoordeeld met 5 van de 5 sterren

Critique of Flamerite Fire

We were absolutely delighted with our new Flamerite Fire. The log effect electric fire that was installed in our lounge looks very realistic but more importantly emits a warm inviting glow. It now makes the whole lounge far more agreeable and homely. We consider the fire to have been an excellent purchase and only wish we had taken this action at an earlier date given the obvious beneficial outcome.

19 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mr Forey,
Thankyou for your positive feedback on our products.
I'm so glad to hear that you are pleased with your new Flamerite fire.
Best regards
Megan

Beoordeeld met 5 van de 5 sterren

Amazing customer service

I had a very unusual request which was dealt with amazingly by Megan. We purchased an electric fire suite which consisted of a flamerite fire which we love. Unfortunately our crazy dog took to licking the handle of the tray at the bottom!! This inturn caused it to tarnish. I was put in contact with flamerite and what a refreshing, professional experience it was. Megan was extremely prompt with dealing with my problem (along with seeing the funny side of our strange dog) and she offered to send a new tray out 1st class that day, which I received the next. Excellent, prompt friendly service.

21 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi Clair,
Thank you for your 5* review,
I'm really pleased you were happy with the service provided and that we were able to get things sorted for you.
Kind regards,
Megan.

Beoordeeld met 5 van de 5 sterren

Attractive, efficient and easy to use electric fire

Bought my very nice Flamerite electric fire to replace an old and unattractive gas fire. I am thrilled with the new one - looks remarkably like a real wood fire with gently flickering flames - not overdone and it looks inviting/warming even when the actual fire is not switched on. Two heat levels and an adjustable level makes for an easy to use, attractive and efficient heat source.

12 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Prue,

Thank you for taking the time and giving our products a fantastic 5 star review,
Kind Regards,
Natalie.

Beoordeeld met 5 van de 5 sterren

I purchased my fire when buying a new…

I purchased my fire when buying a new fireplace from the living room at wakefield.the whole package is a truly comforting sight for me when i sit down in the evening and feel so cosy and warm .it is easy for me to use with arthritis and looks so realistic!

8 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Afternoon Mrs Eyre,
Thank you for your 5 star review,
It's great to hear customers feedback on the products we Manafacture,
Kind regards,
Megan.

Beoordeeld met 5 van de 5 sterren

The fireplace is solid and looks…

The fireplace is solid and looks fantastic both on and off, the only disappointment is that the app often cannot find my fire and as there is no remote I have to get on my hands and knees to adjust it. Apart from that I cannot complain.

22 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Afternoon Dianne,
Thank you for your 5 star review,
If you would like to contact the office on 01543 251122 and we would be more than happy to go through the app with yourself.
Kind Regards,
Darren

Beoordeeld met 5 van de 5 sterren

Focal point for the room & easy to install

Ordered our Flamerite fire and it was available much quicker than expected. It was easy to instal ourselves into my parents house and has become the focal point of the room. The controls are easy for my 90 year old father to use and he’s thrilled that he can have the flame effect without heat if he wants. Makes the room look much more cosy on an evening. Would definitely recommend.

3 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Afternoon Jacqui,
Thank you for taking the time and giving us a fantastic 5 star review,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

Can't speak highly enough of the…

Can't speak highly enough of the customer service provided by Flamerite. Recently purchased a house with a Flamerite fire in situ but without a remote control. Rang the company who immediately sourced a remote and provided instructions how to synchronise it with the fire. Thank you for excellent support.

16 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mr Morris,
Thank you for taking the time reviewing our customer service,
As a small family business we pride ourselves on excellent customer service.
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

The fire is a great centre piece that…

The fire is a great centre piece that added the finishing touch to our living room. Looks great and cannot fault the quality of the product.

21 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,

Thank you for taking the time on giving our product a fantastic 5* review,
Kind Regards,
Natalie.

Beoordeeld met 5 van de 5 sterren

Having had our Gotham fire fitted we…

Having had our Gotham fire fitted we noted a small scratch on the front glass.
One call to customer services and a replacement was organised no quibble at all.
Very pleased with the overall effect and features of the fire.

14 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mr Bramley,
Thank you for the 5*review regarding our product and customer service,
Very much appreciated,
Kind Regards,
Megan.

Beoordeeld met 5 van de 5 sterren

Arlo 22

Great experience having an Arlo 22 fire fitted through the Fireplace Thatcham - the fire looks amazing and was so quick to fit.
Great range of products available, made it so easy to get exactly the electric fire we dreamt of

25 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Barbara,

Thank you for taking the time to give us a 5* review,
Kind Regards,
Natalie.

Beoordeeld met 5 van de 5 sterren

Flamerite electric fire

The shop from where we bought the electric fire (Woodglow Broughton in Solihull) was excellent with clear and helpful advice. The fire was installed with little inconvenience and looks really good. It is easy to work either with a remote control or a ‘phone application. It provides adequate heat and the flame display is very realistic.

20 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Andrew,
Thank you for the fantastic review regarding the service from our retailer and product,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

Fire looks amazing.Brilliant service…

Fire looks amazing.Brilliant service from Dean and Andy and young lady whose name I didn’t get. Geoff who fitted it did a fantastic job and left no mess.
Told a couple of neighbours who hopefully will go to them.

23 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Angie,
Thank you for taking the time to carry out a 5* review.
Kind Regards,
Megan.

Beoordeeld met 4 van de 5 sterren

Very stylish and efficient fire.

Fire looks quite lifelike and neat. Basic use is quite therapeutic.
With current utility prices use is minimal at present.
JTA Fireplaces who fitted device were professional and knowledgeable.

18 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mike,
Thank you for taking the time to give our product a review,
Many Thanks,
Kind Regards Natalie.

Beoordeeld met 5 van de 5 sterren

Bulbs

Emailed company this morning to ask where i could purchase replacement bulbs for my Luns 1200 fire, within half an hour i had received a response saying they would send me out replacements.
This company is brilliant, fantastic response times and extremely helpful. Darren went out of his way to help, is a credit to the company. We'll done all of you.

9 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mrs Harvey,
Thank you for taking the time to give us a 5 star review,
And we are really pleased we were able to help,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

Spoke to Darren this morning to source…

Spoke to Darren this morning to source a new remote control for our 6 year old fire and he could not have been more helpful. He is a credit to your company. Excellent customer service
The fire has been fantastic and I would defiantly recommend buying a Flamerite fire

5 september 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Afternoon Mr Allen,
Thank you for your fantastic 5 star review,
We are really pleased we were able to assist yourself,
Many Thanks,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

Great fire Great service

We are delighted with the electric fire that we purchased from your company.This fire was purchased to replace our gas fire which we rarely used.It will be nice and cosy in the winter months to have the flame effect on to complement the central heating.It is a great looking fire and sits nicely in our fireplace.
From purchase to fitting was easy and professional and to top it all it was competitively priced.
Thanks for everything we are truly satisfied.

16 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,
Thank you for taking the time and giving us a fantastic 5 star review,
We're really pleased that you are delighted with your product.
Kind Regards Megan.

Beoordeeld met 5 van de 5 sterren

Glazer 1500 Authentic Woodland with…

Glazer 1500 Authentic Woodland with Nitra Flame.
Fantastic fireplace with effects. Fits in great with a 55” TV.
Bought in Superdec Whitehaven who also arranged fitting and building of media wall. Great product and service from all.

8 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mr Piper,
Thank you for giving our product a 5* review very much appreciated,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

Delighted

We purchased our fire during the start of the heatwave so we have not really had a chance to test out the heating capability of our Gotham 750. This is an imposing fire with a beautiful bespoke white marble fire surround put in through Stafford Fireplaces and Stoves. The colour changes look fantastic and our lounge is transformed,
A tip for would be purchasers is to go into the shop with pictures of your current room and fire to be replaced. This was enormously helpful and advice given was A1.
With the long Summer heatwave, we still have not tested the heating though!!

6 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,

Thank you for giving our product a 5 star review,
Kind regards,
Megan.

Beoordeeld met 5 van de 5 sterren

From ordering to fitting everything…

From ordering to fitting everything went as expected. I asked them to fit colour changing lights on the surround & it looks fantastic.

5 augustus 2022
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,

Thank you for taking the time and giving us a fantastic 5 star review,
Really pleased that you are delighted with your product.
Kind Regards Natalie.

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