Flightsandtickets Reviews 

DO NOT BUY A FLIGHT TICKET FROM THIS COMPANY!!! The insist they take £100.00 off the cost of the flight, they then leave a message (not call you) to say that it's now too late to get the flight at the price stated and want to increase the costs significantly.
When you tell them to forget it and request the £100.00 back because the flight is now not available at the price quoted, they refuse and state it's in their T&C's.
My advice if you do get scammed by this dodgy company is contact your credit card company and use a section 75 consumer credit activation 1974.

I really appreciate and am grateful for services offered by the agent who assisted me to purchase my ticket at short notice.
I appreciate the honesty and efficiency showed.

Arya clark was the person I dealt with and she was very helpful. I wanted to go to the Philippines and she found me a great deal return flight. Recently i had to contact arya as i messed up my other flights and hotels so i needed to change my return flight. She looked into this and found me a change of return flight. I knew I would have to pay extra but she was very good and explained other return flights were more expensive. I even searched myself for a return flight elsewhere but everything came up more expensive. I will definitely be contacting Arya again when I need to book flights in the future. I spoke to Arya on a number of occasions.

WARNING: Do NOT Trust Trips and Holidays Ltd / flightsandtravel.co.uk
I am writing this detailed review to warn others before they lose their hard-earned money the way I did.
My experience with Trips and Holidays Ltd / flightsandtravel.co.uk has been nothing short of deceptive, manipulative, and financially damaging.
I was quoted a specific price for return flights from London to Jamaica and was strongly encouraged to pay a £250 deposit to “secure” the fare and seats. I was clearly told that once the deposit was paid, the price would be locked in and I could complete the balance payment by an agreed date.
However, when I returned to make the final payment, everything changed.
Suddenly:
The original flights were “no longer available.”
The price had dramatically increased — by hundreds of pounds.
I was offered completely different dates.
I was pressured to accept a much higher fare or lose my deposit.
This is not a coincidence. This feels like a deliberate bait-and-switch tactic.
They know exactly what they are doing. They take your deposit first, then when you are financially and emotionally committed to your travel plans, they move the goalposts. You are then left with two choices:
Pay an inflated price for different flights, or
Walk away and forfeit your deposit.
When I refused to accept the inflated price and asked for my money back, I was told the deposit was non-refundable. No accountability. No genuine explanation. No professional resolution.
To make matters worse:
Communication became inconsistent and evasive.
I struggled to get clear answers.
My formal complaint has not been properly addressed.
They rely heavily on “terms and conditions” when disputing matters with the bank, making it extremely difficult for customers to recover their money.
It feels like the system is structured in their favour — secure deposits first, change the terms later, and then hide behind fine print.
This has caused me financial loss and significant stress.
If you are considering booking through this company, please think very carefully. Do your research. Read the reviews. Consider booking directly with reputable airlines instead of risking your money with an agent that appears to operate in this way.
I would strongly advise others to stay away from this website and avoid the risk of losing your deposit.
Consumers deserve transparency, honesty, and fairness — none of which I experienced here.

Arya Clark was very helpful, friendly and through thank you Arya for mains it so easy and smooth x

Maya Khan was so helpful in helping me and my family get plane tickets for the summer. I loved her services and would defo recommend!

I am very disappointed with this company. They sold tickets to me and my family, we paid all the tickets fares and gave us the tickts, when we were left with a few weeks to travel, the company agents told us that our flight was cancelled. When we requested for our money back, they refused to give us our full refund and deducted £589.68 from the total amount we paid for the tickts and yet the cancellation of our flight was not from our side.

Excellent customer care, many thanks to Arya for her hard work to sort out our need

AVOID THEM - THIS COMPANY IS THE SAME AS TICKET LORDS

If I could give a "zero", I would. This company and their agents are scammers—please be warned! I booked flights through their website after finding them on Skyscanner. Once I entered my details and “booked,” I received a WhatsApp confirming, then a phone call saying those tickets were no longer available and quoting new ones for £50 more. I agreed, and the agent sent a link for a deposit payment. I paid with my credit card, expecting tickets to be issued right away, but was instead told the balance was due by 9am the next day. I called the following morning to pay the balance, only to be told someone would call me back. Hours later, after missed calls and long waits, I finally spoke with another agent—only to be quoted almost double the original price for the tickets. When I refused, they said there would be a cancellation fee. Based on my experience—and from what others have written—this is clearly a pattern for this company. I dealt with Abeera, Nancy, and tried to escalate to a manager, Yman, with no success. I wish I had read the reviews before booking. To make matters worse, I also have a £400 credit voucher from 2024 that I’ve never been able to use, so don’t be fooled by their “credits”—I haven’t been able to use mine in two years. Avoid this company!

After trawling through numerous travel websites and getting frustrated by changing prices and waiting for downloads, I finally decided to try an agent. And I got through to Sohrab who was friendly and patient and willing to try different combinations of flights for me. And he finally got to perfect one for me. I’ll remember that for next time!

I booked a flight at a specific price and paid a £320 deposit.Few days after taking my money, I called them to pay my remaining balance and get the E-ticket, but they claimed the flight was "suddenly no longer available. They were offering the other flights but that was higher than other flights tickets and obviously I want to book the flight that I agreed on.

The person that I booked the initial flight from was Shorab and I had double confirmed with him that I don't want the price or flight change later after I pay my deposit and he reassured me that it won't but today as I spoke to his colleague he keeps on saying that we offered that price on discounts ( which I was never told so) and the price of your flights on other websites are higher than ours so you chose us and refuse to give me my deposit back.
The Scam:
• They refused to honor the original price I paid for.
• They tried to force me into a much more expensive alternative.
• When I asked for a refund, they demanded a £200 "cancellation fee" just to give me my own money back.
They are essentially holding my deposit hostage. This is a dishonest business practice designed to trap travelers into paying inflated prices. Save yourself the headache and book directly with other airline. I will be reporting this to Action Fraud.

There doing well and they take time explaining every details so that u can understand.

Arya Clark, thank you for your help to find a best tickets for me.

Had great and friendly interaction with Ahmed he’s very understanding and helpful and good on explaining things and very patient with me step by step to make sure I understand everything he’s telling me . Thanks I’ll definitely recommend your company . D.C.

My flights details were handled by Alisha Irtaza, I needed specific travel arrangements, which she dealt with patiently, I needed a flight that avoided a connection in London because of how busy the airport is, from my previous experience I found it hectic finding those trains etc, another city I wanted to avoid was Nairobi, our own capital city, too busy, but she got me a flight home to Mombasa after struggling for 2 days. That is why she deserves 5star, in my previous travel to Kenya was the first time she sorted me out hence a call asking for her assistance which after a hectic situation she helped.

Sales person Shourab was very friendly he has booked my journey smoothly, I am very satisfied with his service, I would definitely rebook with Shourab.

Great service from Baska Malik and the team. It was a shaky start for my booking to Jamaica to the point where I thought I might not be able to go. Thanks to everyone at Flightsantickets who made it possible in the end.

My initial experience was excellent - I found a reasonably priced flight, and the service I received from Sohrab was brilliant. When I went to pay for the flight it was no longer available and I was rather annoyed. Sohrab went out of his way to assist and turned a sour experience to a pleasant one. Not sure I would have used Flights and Tickets again if it wasn't for Sohrab

I wanted to say how much I appreciate how Zayn and Sohrab took care of the ticket issue. They were so kind and professional when I asked questions. There was a little mistake, but Zayn fixed it quickly later that evening, working on behalf of his colleague as a team. Teamwork was experienced at a very high level. Their help and support really put my mind at ease. Thank you both; you are a great team.

Thomas