flooringdirect.co.uk Reviews 

Really lovely cushionfloor as I call it! Lol fast delivery and good quality soft underfoot and warm . Will be ordering more to go over my laminate flooring in living room as so much better

ordered grey laminate and was directed to which scotia bead would match ,looked ok on pictures on website
however when arrived was more white then grey.
when I contacted the company said it was up to me to send back and not their problem ,when clearly they know it doesn't match.
I am a general builder who would of ordered in the future, but after the customer experience no chance.

Horrific experience with this company which just keeps getting worse! I ordered and paid for flooring and delivery some time ago. I waited for the scheduled delivery all day yesterday and nothing was received. There was no contact from the company. At the end of the day I contacted Flooring direct via online chat and was told that they’d find out what had happened to my order and get right back to me. An hour and several messages later still no contact. I finally got hold of another company representative who said that my order wouldn’t be delivered that day but may be delivered in 2 days time. On asking for definite confirmation to this I’ve had no response. No response to emails, online chat and calls. This company has taken my money and entered into a contractual agreement to provide a product at a specified delivery time. This hasn’t happened, they do not respond to any form of contact. Customer services were rude, unhelpful and unresponsive. Read the many negative reviews that read just like mine before paying this company for goods and services, then simply don’t do it!

Excellent service. Fast delivery. Brilliant quality artificial grass at a very reasonable price.Purchased 40mm to put on our decking. Even ordered some for our friends they were so impressed. Really pleased . Highly recommend

Great service, and great product for the money. Glad I chose it now.

Great service and after service. Little problem resolved with no fuss

Easy to order. Great service. Products arrived before expected delivery date. Brilliant.

Competitive prices, fast delivery, well packed and high quality. Will definitely use again.

Super quick delivery, good quality and choice of products

After my grass kept dieing in heat I decided to order fake grass I’ve done myself before and come across cheeper stuff but once laid looks appealing the grass I order was spot on looks amazing and pile fluffs up once sand brushed in at the end very pleased with results also great communication from company and staff at all points of transaction highly recommended 👌🏻🙏🏻⭐️⭐️⭐️⭐️⭐️

Ordered on Monday, had dispatch email on Tuesday still no tracking information by Thursday, eventually got through on the phone after multiple no answers to be told "we've managed to find your order its being dispatched today" even though I'd already been told it'd been dispatched on Tuesday? Still couldn't provide any tracking information as they simply didn't know. Said they'd call me the next day with an update - never happened.

Delivery driver turned up and dumped it on my drive after NO tracking email, NO telephone call, NO text message nothing from either flooring direct or the couriers!! Good job I was already home!

Avoid this company like the plague.

They are no more than a middle man, they order the flooring in then use multiple couriers to deliver it. Order direct and save yourself unanswered emails, chat supports and phonecalls.

Customer service was excellent with the customer ambassador going above and beyond to help with delivery. Recommend the company as they care about their customer.

I have used this company in the past and service ,product quality and value for money is always spot on. My recent order however I had a minor issue but this was dealt with in a more than satisfactory way by Hayley in the aftersales team in a very timely way too. Great company, excellent staff!!!
H.Masters
York

It was simple to order and products (door bars) where very well packed and delivered on time. I am very happy and will buy again.

Absolutely over the moon with my Artificial Grass from these guys! Excellent quality & Brilliant deals, Delivered to your door! Highly Recommend. Thankyou.

Just received a delivery of artificial grass off flooring direct it was a great service from the ordering to the delivery very helpful wouldn't hesitate to order from this company again.

Excellent paid 7.95 a square metre and looks fantastic ive compared the artificial grass to places charging 20 plus a metre and its the same..would definitely buy again and delivered quick👍👍👍

As always great. Beautiful flooring at great price. Quick and professional delivery. Great customer service.
Very nice expierience. Happy customer.
Highly recommended .

Amazing product quick delivery will use again

Great product, great price and very helpful and friendly team. I think some of the other reviews left on here didn't take into account that they're an incredibly small team trying to do their best in the middle of surging prices and labor shortages.
They did everything they could to help me and couldn't have asked for more.