Never step into this shop they are nothing but gangsters with no respect for the customers what so ever. I bought £1000 of flooring from them at £56 a box I asked if I had any left over could I ret... Toon meer
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Lees wat reviewers zeggen
Shocking customer service. Ordered vinyl a week ago, one email suggesting it has been dispatched 5 days ago. Nothing received, rang approx 40 times but nobody answers, left a voice message but no resp... Toon meer
Ordered vinyl flooring on 18/1 order acknowledged & money taken. Since then absolutely nothing tried phone,email,chat numerous times no reply on any. How do these people live with themselves absolute... Toon meer
Still waiting on my refund. Ordered flooring and waited a week after being informed it had been dispatched. Received an email nearly a week ago informing me my order was cancelled without being given... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 01332246096
- sales@carpetmarket.co.uk
- flooringdirect.co.uk
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1K reviews
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Brilliant communication throughout our…
Brilliant communication throughout our order of carpet for our new house. Replied to really promptly by email and so happy with the carpet. This is being written a year later and it still looks great.
16 februari 2022
Review zonder uitnodiging
Excellent service and good quality
Excellent service and good quality carpets. From A to Z I can’t fault this company and I can only highly recommend. Delivery was fast and the driver extremely kind and helpful with my big carpets. And the carpets themselves, just like on the site.
10 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hello there!
Thank you for wonderful review, we love to hear from our customers, and we are overjoyed with the 5 star rating you have given to us.
Thank you again,
Hayley
Aftersales
Saxony carpet
We ordered our carpet from the picture on the website. The carpet was delivered within days, and we were kept informed the whole time. It arrived on time, and now its laid, I'm so happy with it. I love the quality and the colour. Well definitely be buying from Flooring Direct for all our future Flooring.
21 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi Guys!
We are so happy to hear that delivery was fast and efficient, and that you love your new flooring, customer satisfaction is our priority, and we believe in providing the best service from order to delivery and beyond!
Please do get in touch if we can be of any further assistance.
Best wishes
Hayley
Aftersales
Straight forward order....delivery tracking not so
Order process was simple and delivery straight forward enough. The product was cut to the required size meaning I had less wastage and the time to install was quicker.
One thing I found a little odd and frustrating is the myriad of potential couriers they use and trying to tally up the tracking reference supplied in the order confirmation email to the right courier's website. It would be much easier if I got a link to the selected couriers website with my order with the tracking reference pre-populated as a query string parameter (like most ecommerce sites do these days) to make the experience that much slicker. After trying my tracking reference in all of the courier websites I discovered the reference I was provided wasn't even valid for any of them!
I work for Twilio and can help you improve your customer experience in this space using SMS and WhatsApp to help delight your customers. Please reach out out if you're interested learning more!
16 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi there!
Thank you for your detailed review, i'm sorry that you found the tracking to be unclear, i have passed your comments on for review, and also your recommendation for a new integration to improve our customer experience.
Kind regards
Hayley
Aftersales
Carpet Strip
Actually found a company that would supply small quantities. I need a long metal carpet strip and Bingo they had it in stock, and a good price.
11 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi there!
Thank you for your review, we do aim to keep our prices as low as possible regardless of the quantity you are ordering, we pride ourselves on the number of customers who return due to our pricing and service, we hope to see you again!
Best wishes
Hayley
Aftersales
Antwoord van flooringdirect.co.uk
Thank you for you order, and for your review!
Kind regards
Hayley
Aftersales
Not going well so far
Not going well so far - ordered Friday with items saying 'In stock - usually ships within 24hours'.
Recieved a string of 4 update/shipped emails on Mon (though without any tracking).
Wondering Weds what tracking was & when to expect delivery, I called the office - turns out the vinyl flooring had only been ordered from a supplier & they were entirely unable to give any idea when i) they would receive it & thus ii) when I would get it.. They also suggested that many customers were in a similar position (hardly a great sign!)
Poor service so far, & they've done nothing proactive to keep me informed. I'll update if things progress.
25 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi Tom,
Thank you for your review, we appreciate you taking the time to write this, and to provide feedback on your experience with us. I'm very sorry that we have fallen short of your expectations on this occasion, and i would welcome the opportunity to discuss how best i can work to resolve this for you.
I have requested your details via Trust Pilot, but if you would like to contact me directly, my email is Hayley@flooringdirect.co.uk.
Kind regards
Hayley
Aftersales
A good experience
I ordered less than a metre of coir catpetting for my porch. Was well priced as I wouldnt have been able to order such a small amount from my local carpet store. I would use again. Evri had my parcel to me within a week. Ordered on 11jan, with me by 15th.
15 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi Laura,
Lovely to chat to you, thank you so much for leaving a review for Flooring Direct, every order counts! We are over the moon you love your porch makeover!
Hope to see you again soon,
Best wishes
Hayley
Aftersales
Brilliant all round
Very clear and easy to order on line. Products are good quality. The delivery driver was very helpful. Generally very happy with everything
16 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi Ricky!
Thank you for your comprehensive review, we are very glad you are happy with all aspects of shopping with us, your feedback is very much appreciated.
Many thanks
Hayley
Aftersales
very happy with my vinyl
I am very happy with my vinyl. It arrived on time and was well packaged. Also I think the pattern is exactly as I expected from the pictures online - which we all know isn’t always the case with some companies / websites!
16 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi Esther,
Thank you for leaving a review of your experience with Flooring Direct, We are very happy you are pleased with your vinyl, thank you for shopping with us.
Kind regards
Hayley
Putting green grass...excellent…
Putting green grass...excellent product....delivery was bang on time
9 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hello Mark,
Thank you for your kind words, and for taking the time to leave a review for us.
Best wishes
Hayley
Really pleased with the quality of my…
Really pleased with the quality of my vinyl flooring. Delivery was ontime and I was updated all the time. Customer service I can’t fault.
I have ordered from this company before and had the same good service previously. Oh and price is good too
15 december 2022
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hi Karon!
Thank you so much for taking the time to review your experience with us, good luck with the rest of your project.
Kind regards
Hayley
Great price and beautiful looking lino
I ordered this on behalf of my organisation. We received our order promptly and wow what a great looking lino. We purchased the Pietro stone tiled lino and it looks amazing. Really happy with it and will definitely order from this company for my home.
12 januari 2023
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Thank you so much for your lovely review, we hope to see you again soon.
Kind regards
Hayley
Aftersales
excellent service from start to finish
12 december 2022
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Thank you for your review, we hope to see you again soon ☺
Poor customer service
Order lost by Evri. No surprise. Flooring Direct customer service very poor. No offer of replacement or refund and still awaiting update on missing order. Now waiting for Aftersales Ambassador to respond to my email. Would not recommend.
15 december 2022
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Hello there,
I notice that you have left your review on Christmas Eve, i'm afraid Flooring Direct was closed over the christmas holidays, and so i apologise for the delay in responding. Could you contact me again, as you haven't left a name against your review, so that i can make sure this has now been rectified.
My email is hayley@flooringdirect.co.uk
Kind regards
Hayley
Good helpful service call back with…
Good helpful service call back with updates and delivered as promised on time would use again and recommend
30 november 2022
Review zonder uitnodiging
Antwoord van flooringdirect.co.uk
Thank you Mr Williams! We appreciate you taking the time to review your experience with us.
Kind regards
Hayley
Aftersales
Exactly as described
Exactly as described, posted and arrived on time and great value for money. Would definitely use again.
5 december 2022
Review zonder uitnodiging
Brilliant customer service and great…
Brilliant customer service and great quality products. So happy with my purchase would highly recommend
1 december 2022
Review zonder uitnodiging
Good selection of samples
Good selection of samples. Easy ordering. Quick, tracked delivery. Polite and efficient follow up. Merry Christmas Hayley and the team. Thank you.
2 december 2022
Review zonder uitnodiging
Great product competitively priced and fab after sale service
Easy process to order, Great product competitively priced and fab after sale service. I would recommend.
1 december 2022
Review zonder uitnodiging
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