flooringdirect.co.uk Reviews 

Cancelled my order over the phone and followed up via email about 14 days ago and I'm yet to receive a refund from flooring direct. I sent several emails to sales @ flooringdirect.co.uk and info @ flooringdirect.co.uk but got no reply. Called and was told the sales rep handling my order would contact me but have yet to do so. The communication and service has been disappointing to say the least. They were quick to take payment but are struggling to refund. I won't recommend them.

I bought some "hollow rubber entrance matting" to put on the doorstep from our back garden. It's not sheltered so coconut matting just gets soaking wet. In reality there is no substitute for taking your shoes off before entering, but this matting allows me to get the worst of the muck of before stepping on to the mat that's just inside the back door.

Excellent quality product. Ordering process was a breeze, simple to use website which helps every step of the way. I needed to ask a specific VAT question about my order which was answered by a very helpful member of staff promptly and efficiently. Excellent service. Flooring arrived well packaged surviving two separate boat journeys, cranes, tractor and trailer and fork lift.

From start to finish we had the perfect service with Flooring Direct. Choose the carpets online, spoke to a helpful gentlemen on the phone. The carpets arrived on time, for a competitive price and are great quality. They also followed up checking everything was OK with our order. What more can you ask for!

They were there on the end of the phone when I was having a melt down about delivery and workmen carrying out work and timing it all together

I looked at various companies but Flooring Direct met all of my requirements at a competitive price. My order was processed quickly and the materials were delivered sooner than I’d expected.
Everything I wanted arrived and the quality was excellent. I was contacted a week later to check everything was acceptable, a really good idea for customer satisfaction.
I’m pleased that I chose Flooring Direct and will use them next time I have a requirement and will not hesitate to recommend them to my friends and colleagues,

I ordered a carpet for the bedroom and bathroom lovely carpets Delivery was quick, easy to order off their website would definitely recommend having a look

Nathan

Really pleased with the vinyl sheet flooring quality and price. It was dispatched on the day of the order. I would have given five stars but the courier used had the delivery in their depot for three days before they delivered it, which delayed me getting the job done.

Ordered carpet and accessories on 2/11 - received accessories no carpet. Emailed twice already and no answer. It’s now 15/11, no carpet, no answers on phone or email. Furious!

Received good customer service would certainly use same firm again thank you

Very friendly and helpful, carpet was beautiful and reasonably priced. Many thanks to flooring direct.👍

Very pleased with the vinyl we ordered for hall and kitchen. Delivery was very quick, and with the cardboard roll inside, did not bend or damage. The hall vinyl was very thick and laid beautifully. Waiting for a fitter to lay the kitchen grey sand vinyl. Both look and feel super, so no hesitation in ordering again. Thank you.

Very good quality carpeting and a very competitive price, delivery was incredible, carpet arriving two days after ordered, and delivered right to the door, extremely happy with the finish of the carpet and its luxiurious feel

Ordered carpet/paid for it/3-5 days delivery/11 days later no carpet/put messages on chat line and leave a message several times/tried ringing loas/Finally left the phone ringing for ages and someone answered and ealt with the problem quite professionally/told me the carpet had been lost in transit??/Will send me another carpet middle of following week and would ring me two days before for confirmation/ no phone call and no carpet/got through todaysaid they were waiting for carpet from supplier/great/cancelled order and requested refund/ok will take 2 days to be in bank account/waiting with baited breath for remuneration/i will keep you posted

Delivered incorrect backed carpet but made steps to rectify and replaced with one we asked for.
I would say you get what you pay for as cheaper end of range definitely feels that, but spend a bit more and quality is there. Make sure get a sample before buying!

Beautiful, high quality carpet at an unbeatable price - delivered within 2 days.

Vinyl was great price and quality. Exactly like the pictures on the website and the sample sent in advance.

Five star company.
The sales staff and the delivery driver are very polite and conscientious, nothing was to much trouble.
I will be definitely using them again.