Such a helpful team and very quick to respond to my requests. Casey and Daniel were so proactive to my emails and helped when I was unsure that the floor colour required was the correct one. They sent... Toon meer
Bedrijf heeft geantwoord
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I received intelligent and useful help on the website’s Chat function to assist in setting up an account. I then received my flooring samples swiftly - the firm has come over as customer focused, frie... Toon meer
Delivery scheduled for Friday with flooring contractor booked for Saturday. Flooring arrived on time but without adhesive, so I rang (at least 10 mins to get through) to chase delivery and was calmly... Toon meer
Bedrijf heeft geantwoord
Irene and her manager Sarah were very helpful answering questions, sending pictures of samples and helping me choose the right floor. I purchased 31m2 of Ironbark Oak Raw Engineered Wood Unfinished.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Flooring Supplies
Geschreven door het bedrijf
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Geschreven door het bedrijf
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Contactgegevens
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, Verenigd Koninkrijk
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4,3
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21K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Have ordered flooring and was helped by…
Have ordered flooring and was helped by Casey who was extremely helpful .
6 augustus 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Yulah Cochran,
We're delighted to hear that you had such a positive experience when ordering your flooring and that you received extremely helpful assistance. Thank you for sharing your feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Dinusha was fantastically helpful in…
Dinusha was fantastically helpful in choosing an alternative product when there was a delay on my original order. Knowledgeable about the product range, efficient and even managed to add a small additional discount as well. Top service, thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Simon,
We're delighted to hear about your positive experience! We appreciate your feedback and are so glad our team member was fantastically helpful in assisting you with an alternative product and even managed to add an additional discount. It's wonderful to know you received top service.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Great service
Ordered some Karndean samples and they arrived within 2 days….fantastic service
31 juli 2026
Antwoord van Flooring Supplies
Dave,
We're so pleased to hear that your Karndean samples arrived so quickly! We always aim to provide excellent service, and your feedback is greatly appreciated.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent display and great service at…
Excellent display and great service at very reasonable prices.
28 juli 2026
Antwoord van Flooring Supplies
Ewan ,
We're so pleased to hear that you found our display excellent and our service great, all at very reasonable prices. Thank you for your wonderful feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Dinusha was so helpful helping us to…
Dinusha was so helpful helping us to make our final flooring selection and also making sure we found the best value deal for us. Very happy customer and would recommend
5 augustus 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Andrew Thurgood,
We're so pleased to hear that you received helpful assistance with your flooring selection and found the best value deal. We appreciate your recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Absolutely beautiful flooring
Absolutely beautiful flooring , great service , arrived quickly Very happy thank you
9 juli 2026
Antwoord van Flooring Supplies
Vanessa,
We are so happy to hear you love the flooring and our service. Thank you for your wonderful feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Huge product selection, great sample service
Huge product selection and easy to order samples which were also free to get incl delivery, this was also fast. Prices look very competitive too, we are likely to go ahead and order once we’ve reviewed the samples.
5 augustus 2026
Antwoord van Flooring Supplies
Tash,
We're delighted to hear you found our product selection extensive and the sample ordering process easy, fast, and free! It's great that our competitive prices are appealing, and we look forward to assisting you with your order once you've reviewed the samples.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Discontinued stock
Ordered a sample and then when I went to order the amount we needed because we liked the sample so much, we were told they no longer stock it as it's discontinued. Why sell the sample if you don't have the flooring
3 augustus 2026
Antwoord van Flooring Supplies
Hannah Jones,
We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it is to find a product you love is no longer available. We are reviewing our sample process to prevent this from happening again.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Quickstep flooring
Casey was very helpful and patient when enquiring about flooring and very efficient when we eventually placed our order . Order not received as yet but will be in a few days and hope this goes smoothly.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
NW,
We appreciate you sharing your positive experience with our team member's assistance and efficiency during your flooring inquiry and order. We are confident your delivery will be smooth.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I would not recommend this company
I would not recommend this company, particularly Irene, who managed my order. There were multiple errors throughout the process, causing unnecessary delays and frustration. Communication with the team was poor, and it was extremely difficult to get my money refunded. Overall, my experience was very disappointing, and I would not recommend this company to others.
13 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Maria Potocka,
We sincerely regret the difficulties you encountered with your order and the subsequent refund process. We are committed to improving our communication and internal procedures to prevent such issues in the future. Your feedback is invaluable as we review our processes.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Great ordering experience with Flooring…
Great ordering experience with Flooring Supplies.
Needed a discontinued laminate flooring line and Dinusha was very helpful, patient and professional in handling my queries and the ordering process. It was a really pleasurable experience.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
David Moore,
We're delighted to hear about your positive ordering experience! We appreciate your feedback and are so glad our team member was helpful, patient, and professional in assisting you with your discontinued laminate flooring and the ordering process. It's wonderful to know it was a pleasurable experience.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
You service is always reliable and your…
You service is always reliable and your prices competitive.
28 juli 2026
Antwoord van Flooring Supplies
ALAN HERMAN,
We're so pleased to hear that you consistently find our service reliable and our pricing competitive. Thank you for your wonderful feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Take orders for stock they don’t have and not proving refunds
Warning they fraudulently take orders for stock they don’t have. Do not order from them if need the item soon. They take money for items out of stock and do not update up you or offer a refund. Keeping my money and not offering a refund. Or updating me on the order.
I Ordered some Karndean flooring which is expected to be delivered this week. Found out via a different supplier it won’t be in stock until October. Flooring supplies are still not updating me on the order or offering a refund.
I even contacted customer services and the chat bot just stopped talking to me when I questioned the order availability and that I hadn’t been told or offered a refund.
My building project is reliant on it.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Tamzen Deeley,
We are truly sorry to hear about the significant frustration and inconvenience you've experienced with your recent Karndean flooring order. We understand how critical this delivery is for your building project and the distress caused by the lack of updates and the difficulty in obtaining a refund. We are actively looking into your order to understand why there was a discrepancy in stock information and why our customer service interaction did not meet your expectations. We are committed to resolving this for you and ensuring better communication moving forward.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Ordered some flooring with Dinusha
Ordered some flooring with Dinusha, helped me with the questions I asked and gave excellent customer service throughout the call and the follow ups afterwards
31 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Ben Lewis,
We're so glad to hear that our team provided such excellent customer service and helpful assistance with your questions throughout your call and follow-ups. Thank you for your kind words!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Good quality quick step flooring which…
OGood quality quick step flooring which we finished laying yesterday. Delivery not great as I was assured a particular day but it didn't turn up. It did come the next day but with no communication from quick step direct ( not flooring direct) and came just as I was leaving the house. They needed a signature! So easily avoided with a text or email to let me know!
3 augustus 2026
Antwoord van Flooring Supplies
rachel burroughs,
We are pleased to hear you are happy with the quality of the flooring. We sincerely apologize for the delivery issue and the lack of communication regarding the schedule change. We understand how frustrating this must have been and we are reviewing our delivery notification process to prevent this from happening again.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Antwoord van Flooring Supplies
Malgorzata,
We are very sorry to hear about the damaged parcel. We understand your frustration and are looking into what happened to prevent this in the future.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Dinusha was brilliant
Dinusha was brilliant, she was very patients with me while I was placing my order and very helpful.
31 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Mayuri Patel,
We're so pleased to hear that your ordering experience was excellent and that you received such patient and helpful assistance. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Best price
After looking what I needed to match some existing flooring I came across this company.
Best price and delivered on time.
1 augustus 2026
Antwoord van Flooring Supplies
Richard,
We're so glad you found the perfect match for your existing flooring with us! It's wonderful to hear that our prices met your expectations and that your delivery was prompt. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
The worst customer service I have ever…
The worst customer service I have ever received. Ordered and paid for flooring in May to be delivered July. Was sold to someone else hence not available for me. Was not notified. Wrecked my summer holiday plans. This happened again. Wrong address used for delivery twice but luckily I checked. Many miscommunications and wrong messages. a couple of nice staff members tried but some were patronising and ill informed. Finally booked a call with the manager but he did not bother to ring when agreed. Substitute wood was way off the colour advertised and hence was useless. No compensation was given for wasting my time, energy and holiday plans. And that's only part of the story. Don't risk buying with this company. There are others just as good. I have found a local company with cheaper comparable products, more knowledge and far better service. Flooring Supplies response here is formulaic AI writing with no meaning or substance
8 juli 2026
Antwoord van Flooring Supplies
Judy Barber,
We are truly sorry to hear about the incredibly frustrating experience you've had with us. We understand how disappointing it must have been to have your flooring order mismanaged, especially impacting your holiday plans. We are particularly concerned about the repeated delivery issues, the miscommunications, and the unreturned call from a manager. We are reviewing our processes to prevent such significant errors and ensure our team provides accurate information and reliable service. Your feedback is invaluable as we work to improve our operations and customer interactions.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
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